{"id":10293,"date":"2009-02-05T01:00:00","date_gmt":"2009-02-05T00:00:00","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa-20090205.html"},"modified":"2016-02-10T09:50:28","modified_gmt":"2016-02-10T08:50:28","slug":"matthieu-gufflet-expert-in-non-production-purchasing-management-at-epsa","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/matthieu-gufflet-expert-in-non-production-purchasing-management-at-epsa","title":{"rendered":"Matthieu Gufflet Expert in non-production purchasing management at Epsa"},"content":{"rendered":"<h2>What are the characteristics of the business travel agency market?<\/h2>\n<p>Matthieu Gufflet - In France, this market is highly concentrated. Two major international networks, CWT (Carlson Wagonlit Travel) and AEV (American Express Voyages), operate in France. Around these majors, each with sales of around \u20ac2.5 billion in France, there are a number of challengers and voluntary networks. The former include integrated networks such as HRG and BCD. The latter include voluntary networks such as S\u00e9lectour, Tourcom, Afat and Manor. Through their central purchasing unit, the voluntary networks market products that are relatively similar to those of the integrated networks. The distinction is made more in terms of quality of service, organisation of sales outlets, innovation in budget management and customer care, and even in the mastery of new technologies, than in the range of products and prices themselves.<\/p>\n<h2>Off-line agencies have on-line services. And online agencies have offline services. How can corporate clients find their way around?<\/h2>\n<p>M. G. - Even in traditional agencies, which were originally off-line, we are seeing an acceleration in online services. If only because online reservations are a key lever for business travel management. It's perfectly possible to handle simple, point-to-point journeys. But as soon as a trip becomes more complicated and combines several destinations, human contact with a qualified travel advisor remains essential. This explains why agencies such as Egencia, which focus purely on managing online transactions, process some of their orders offline.<\/p>\n<h2>Whether the agency works offline or online, how does its remuneration evolve?<\/h2>\n<p>M. G. - Since Air France abolished commissions in 2005, agencies have been remunerated mainly on the basis of the transaction fee. This transaction fee is based on three criteria: the volume of business handled by the agency for the company, the booking method (traditional or online) and the type of traffic (air, rail, etc.). Travel agencies seek to reconcile these transaction fees with their operating accounts in order to check that the level of transaction fee charged is in line with resources and the level of service offered. An increasing number of companies are keen to reduce the cost of their business travel, and are giving their agencies a stake in the savings they make on their travel budget by granting them a bonus based on measurable indicators.<\/p>","protected":false},"excerpt":{"rendered":"<div class=\"seriesmeta\">Article 2 of 3 in this dossier <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/destination\/travel-agencies-real-partnerships-with-companies\" class=\"series-459\" title=\"Special report - Travel agencies: real partnerships with companies\">Special report - Travel agencies: real partnerships with companies<\/a><\/div><p>What are the characteristics of the business travel agency market? Matthieu Gufflet - In France, the market is highly concentrated. Two major international networks, CWT (Carlson Wagonlit Travel) and AEV (American Express Voyages), operate in France. Around these majors, each of which generates sales of around 2.5 billion euros in [...].<\/p>","protected":false},"author":1,"featured_media":10295,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[77],"tags":[],"type-darticle":[],"n_magazine":[],"class_list":["post-10293","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agences","series-agences-de-voyages-de-vrais-partenariats-avec-les-entreprises","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Matthieu Gufflet Expert en gestion des achats hors production chez Epsa<\/title>\n<meta name=\"description\" content=\"Comment se caract\u00e9rise le march\u00e9 des agences de voyages d\u2019affaires ? Matthieu Gufflet - En France, ce march\u00e9 est tr\u00e8s concentr\u00e9. Deux grands r\u00e9seaux\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.voyages-d-affaires.com\/en\/matthieu-gufflet-expert-in-non-production-purchasing-management-at-epsa\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Matthieu Gufflet Expert en gestion des achats hors production chez Epsa\" \/>\n<meta property=\"og:description\" content=\"Comment se caract\u00e9rise le march\u00e9 des agences de voyages d\u2019affaires ? Matthieu Gufflet - En France, ce march\u00e9 est tr\u00e8s concentr\u00e9. Deux grands r\u00e9seaux\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voyages-d-affaires.com\/en\/matthieu-gufflet-expert-in-non-production-purchasing-management-at-epsa\" \/>\n<meta property=\"og:site_name\" content=\"Voyages d&#039;affaires\" \/>\n<meta property=\"article:published_time\" content=\"2009-02-05T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-02-10T08:50:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2009\/02\/tout-865-4.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1732\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"La R\u00e9daction\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"La R\u00e9daction\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa\",\"name\":\"Matthieu Gufflet Expert en gestion des achats hors production chez Epsa\",\"isPartOf\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2009\/02\/tout-865-4.jpg\",\"datePublished\":\"2009-02-05T00:00:00+00:00\",\"dateModified\":\"2016-02-10T08:50:28+00:00\",\"author\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/8425ec1d37ab5f25f03c8e8897b93615\"},\"description\":\"Comment se caract\u00e9rise le march\u00e9 des agences de voyages d\u2019affaires ? Matthieu Gufflet - En France, ce march\u00e9 est tr\u00e8s concentr\u00e9. Deux grands r\u00e9seaux\",\"breadcrumb\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa#primaryimage\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2009\/02\/tout-865-4.jpg\",\"contentUrl\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2009\/02\/tout-865-4.jpg\",\"width\":1200,\"height\":1732},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.voyages-d-affaires.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Matthieu Gufflet Expert en gestion des achats hors production chez Epsa\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#website\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/\",\"name\":\"Voyages d&#039;affaires\",\"description\":\"media fran\u00e7ais du Voyage d&#039;Affaires &amp; du MICE\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.voyages-d-affaires.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/8425ec1d37ab5f25f03c8e8897b93615\",\"name\":\"La R\u00e9daction\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/en\/author\/admin\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Matthieu Gufflet Expert in non-production purchasing management at Epsa","description":"What are the characteristics of the business travel agency market? Matthieu Gufflet - In France, the market is highly concentrated. Two major networks","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.voyages-d-affaires.com\/en\/matthieu-gufflet-expert-in-non-production-purchasing-management-at-epsa","og_locale":"en_GB","og_type":"article","og_title":"Matthieu Gufflet Expert en gestion des achats hors production chez Epsa","og_description":"Comment se caract\u00e9rise le march\u00e9 des agences de voyages d\u2019affaires ? Matthieu Gufflet - En France, ce march\u00e9 est tr\u00e8s concentr\u00e9. Deux grands r\u00e9seaux","og_url":"https:\/\/www.voyages-d-affaires.com\/en\/matthieu-gufflet-expert-in-non-production-purchasing-management-at-epsa","og_site_name":"Voyages d&#039;affaires","article_published_time":"2009-02-05T00:00:00+00:00","article_modified_time":"2016-02-10T08:50:28+00:00","og_image":[{"width":1200,"height":1732,"url":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2009\/02\/tout-865-4.jpg","type":"image\/jpeg"}],"author":"La R\u00e9daction","twitter_card":"summary_large_image","twitter_misc":{"Written by":"La R\u00e9daction","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa","url":"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa","name":"Matthieu Gufflet Expert in non-production purchasing management at Epsa","isPartOf":{"@id":"https:\/\/www.voyages-d-affaires.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa#primaryimage"},"image":{"@id":"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa#primaryimage"},"thumbnailUrl":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2009\/02\/tout-865-4.jpg","datePublished":"2009-02-05T00:00:00+00:00","dateModified":"2016-02-10T08:50:28+00:00","author":{"@id":"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/8425ec1d37ab5f25f03c8e8897b93615"},"description":"What are the characteristics of the business travel agency market? Matthieu Gufflet - In France, the market is highly concentrated. Two major networks","breadcrumb":{"@id":"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa#primaryimage","url":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2009\/02\/tout-865-4.jpg","contentUrl":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2009\/02\/tout-865-4.jpg","width":1200,"height":1732},{"@type":"BreadcrumbList","@id":"https:\/\/www.voyages-d-affaires.com\/matthieu-gufflet-expert-en-gestion-des-achats-hors-production-chez-epsa#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.voyages-d-affaires.com\/"},{"@type":"ListItem","position":2,"name":"Matthieu Gufflet Expert en gestion des achats hors production chez Epsa"}]},{"@type":"WebSite","@id":"https:\/\/www.voyages-d-affaires.com\/#website","url":"https:\/\/www.voyages-d-affaires.com\/","name":"Business travel","description":"THE FRENCH BUSINESS TRAVEL &amp; MICE MEDIA","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.voyages-d-affaires.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/8425ec1d37ab5f25f03c8e8897b93615","name":"The Editor","url":"https:\/\/www.voyages-d-affaires.com\/en\/author\/admin"}]}},"_links":{"self":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/10293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/comments?post=10293"}],"version-history":[{"count":1,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/10293\/revisions"}],"predecessor-version":[{"id":10297,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/10293\/revisions\/10297"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/media\/10295"}],"wp:attachment":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/media?parent=10293"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/categories?post=10293"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/tags?post=10293"},{"taxonomy":"type-darticle","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/type-darticle?post=10293"},{"taxonomy":"n_magazine","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/n_magazine?post=10293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}