{"id":103643,"date":"2020-12-29T11:13:10","date_gmt":"2020-12-29T10:13:10","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=103643"},"modified":"2020-12-29T11:13:10","modified_gmt":"2020-12-29T10:13:10","slug":"retrospective-2020-digitisation-forced-march","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/retrospective-2020-digitisation-forced-march","title":{"rendered":"2020 retrospective: digitisation at full speed"},"content":{"rendered":"<h3>Biometrics, contactless applications, self check-in: the pandemic is gathering pace<strong> digitising the passenger journey<\/strong> in planes and airports.<\/h3>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/robots-biometrie-post-covid-20201013.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><strong>Robots and biometrics for the post-covid era<\/strong><\/em><\/a><br \/>\n<em>Contactless technology, biometrics, robots: spurred on by the pandemic, the digitalisation of the passenger journey is gathering pace <span style=\"font-size: 10pt\">(13 October 2020)<\/span>.<\/em><\/p>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/digital-rescousse-passagers-20201013.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><strong>Digital to the rescue of passengers<\/strong><\/em><\/a><br \/>\n<em>In August, ACI (Airports Council International) launched an application to provide travellers with precise information on the health measures in force at airports worldwide. <span style=\"font-size: 10pt\">(13 October 2020)<\/span>.<\/em><\/p>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/cameras-thermiques-paris-cdg-20200515.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><em>Thermal cameras for Paris-CDG airport<\/em><\/strong><\/a><br \/>\n<em>Passengers on international flights will now be subject to a thermal camera system on arrival at Paris-CDG, as announced by the ADP Group on Thursday. <span style=\"font-size: 10pt\">(15 May 2020)<\/span>.<\/em><\/p>\n<p><strong><em><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/vinci-lyon-saint-exupery-20201006.html\/\" target=\"_blank\" rel=\"noopener noreferrer\">Vinci tests a biometric route at Lyon-Saint Exup\u00e9ry<\/a><br \/>\n<\/em><\/strong><em>Launched by Vinci, the Mona travel companion offers travellers a seamless biometric journey at Lyon-Saint Exup\u00e9ry airport.<span style=\"font-size: 10pt\"> (6 October 2020)<\/span>.<\/em><\/p>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/lufthansa-swiss-biometrique-star-alliance-20201118.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><em>Lufthansa and Swiss test Star Alliance biometric technology<br \/>\n<\/em><\/strong><\/a><em>Munich and Frankfurt airports, hubs of the Lufthansa group, are in the process of installing the new Star Alliance biometric system. On the agenda: a smoother passenger journey, and above all greater security against health risks. <span style=\"font-size: 10pt\">(18 November 2020)<\/span>.<\/em><\/p>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/parcours-biometrique-emirates-20201027.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><strong>Biometrics and contactless airport for Emirates<\/strong><\/em><\/a><br \/>\n<em>Business travellers passing through the Dubai hub now have access to a new passenger experience, with Emirates setting up a biometric pathway within a \"contactless airport\".<span style=\"font-size: 10pt\"> (27 October 2020)<\/span>.<\/em><\/p>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/air-canada-biometrique-20201210.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><em>Air Canada deploys biometric boarding in San Francisco<\/em><\/strong><\/a><br \/>\n<em>Air Canada business travellers can now enjoy an accelerated journey from San Francisco, thanks to biometric boarding. <span style=\"font-size: 10pt\">(10 December 2020)<\/span>.<\/em><\/p>\n<figure id=\"attachment_97355\" aria-describedby=\"caption-attachment-97355\" style=\"width: 700px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2020\/06\/citizenm-tel.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-97355\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2020\/06\/citizenm-tel.jpg\" alt=\"citizenM\" width=\"700\" height=\"421\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2020\/06\/citizenm-tel.jpg 700w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2020\/06\/citizenm-tel-300x180-derived.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><figcaption id=\"caption-attachment-97355\" class=\"wp-caption-text\">The citizenM application enters the \"contactless\" dimension<\/figcaption><\/figure>\n<h3>La<strong> contactless technology<\/strong> has established itself as one of the main barrier gestures in hotels and restaurants.<\/h3>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/application-citizenm-contactless-20200616.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><em>The citizenM application switches to \"contactless\" business travel<\/em><\/strong><\/a><br \/>\n<em>citizenM hotels are rethinking the traveller's journey using a \"contactless\" mobile application, dematerialising every stage of the stay for a more secure travel experience. <span style=\"font-size: 10pt\">(16 June 2020).<\/span><\/em><\/p>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/restaurants-commande-digitalise-accor-20200611.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><em>Restaurants: taking orders digitally<\/em><\/strong><\/a><br \/>\n<em>As part of Covid-19, restaurant menus and ordering are going paperless, particularly in the Accor group's top-of-the-range hotels. <span style=\"font-size: 10pt\">(11 June 2020)<\/span>.<\/em><\/p>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/barriere-appli-securite-20200611.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><em>Groupe Barri\u00e8re: new application and enhanced health safety<\/em><\/strong><\/a><br \/>\n<em>An app that dematerialises check-in, health measures: the Barri\u00e8re group is backing the reopening of its establishments with technological innovations and strict safety protocols. <span style=\"font-size: 10pt\">(11 June 2020)<\/span>.<\/em><\/p>\n<h3>Information on border closures and health measures, dematerialised payment, practical apps for travellers: a number of innovations have demonstrated their effectiveness.<strong> the increasing role of technology<\/strong> on business trips.<\/h3>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/amex-strategie-mobile-20200825.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><strong>American Express GBT strengthens its mobile strategy<\/strong><\/em><\/a><br \/>\n<em>American Express Global Business Travel extends the scope of its instant messaging service and enhances its Amex GBT Mobile application <span style=\"font-size: 10pt\">(25 August 2020)<\/span>.<\/em><\/p>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/visa-conferma-digitaliser-paiements-20201125.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><strong>Visa and Conferma join forces to digitalise payments<\/strong><\/em><\/a><br \/>\n<em>Combining the expertise of Visa and Conferma Pay, the Visa Commercial Pay suite of payment solutions promotes the use of virtual card and smartphone payments. <span style=\"font-size: 10pt\">(25 November 2020)<\/span>.<\/em><\/p>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/singapore-airlines-app-star-alliance-20201007.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><em>Singapore Airlines launches Star Alliance transfers application<\/em><\/strong><\/a><br \/>\n<em>Singapore Airlines becomes launch airline for Star Alliance Connector Service digital application <span style=\"font-size: 10pt\">(7 October 2020)<\/span>.<\/em><\/p>\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/city-app-luxembourg-20201027.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><em>The City-App makes Luxembourg more practical<\/em><\/strong><\/a><br \/>\n<em>With the aim of becoming a fully connected city, Luxembourg has just improved its 'CityApp-VDL' application. Designed primarily for its residents, it is also proving to be a very useful tool for visitors to the European mini-metropolis. <span style=\"font-size: 10pt\">(27 October 2020)<\/span>.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Like most large-scale crises, the current pandemic is accelerating trends. In a series of articles published this year, we take a look at these trends, which have been reinforced throughout 2020. And they are undoubtedly shaping the future of business travel. Today, the digitalisation of the traveller journey.<\/p>","protected":false},"author":19,"featured_media":100103,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[1051,1429,2087,131,133],"type-darticle":[],"n_magazine":[],"class_list":["post-103643","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobilite","tag-solutions-de-paiement","tag-applications-mobiles","tag-covid-19","tag-compagnies-aeriennes","tag-aeroports","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9trospective 2020 : digitalisation \u00e0 marche forc\u00e9e<\/title>\n<meta name=\"description\" content=\"Retour, \u00e0 travers une s\u00e9rie d\u2019articles, sur ces \u00e9volutions qui se sont trouv\u00e9es renforc\u00e9es en 2020. 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