{"id":110761,"date":"2021-06-15T14:29:37","date_gmt":"2021-06-15T12:29:37","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=110761"},"modified":"2023-08-23T16:06:43","modified_gmt":"2023-08-23T14:06:43","slug":"american-express-whatsapp","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/american-express-whatsapp","title":{"rendered":"American Express GBT connects to WhatsApp"},"content":{"rendered":"<p>On the strength of some <strong>two billion users<\/strong> each month, with worldwide coverage of <strong>180 countries<\/strong>, <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/air-france-groupe-whatsapp-20230124.html\/\" target=\"_blank\" rel=\"noopener\"><strong>WhatsApp<\/strong> <\/a>has long been the essential communication tool, both for the general public and for many professionals. So it's only logical that<strong>American Express GBT<\/strong> has given in to the siren song of the mobile application, by integrating it into its chat functions. These already covered Apple Business Chat, the Amex GBT mobile application and the GBT desktop platform. Currently limited to US SMEs, WhatsApp will be extended to major accounts and international markets. <strong>in the coming months<\/strong>.<\/p>\n    <style>\n        div.link-block {\n            margin: 1em;\n            margin-left: 2px;\n            font-weight: bold;\n            padding: 1em;\n            position: relative;\n            border-top: 1px solid #cecece;\n            border-bottom: 1px solid #cecece;\n            font-size: 1.15rem;\n        } \n        div.link-block::before {\n            display: block;\n            content: '';\n            position: absolute;\n            top: 0.5em;\n            bottom: 0.5em;\n            left: -2px;\n            background-color: #a91c2c;\n            border-radius: 2.5px;\n            width: 5px;\n        }\n        div.link-block > a {\n            text-decoration: none;\n            border-bottom: none;\n            color: black;\n            font-family: 'Roboto', Arial, sans-serif;\n        }\n        div.link-block > a:hover {\n            text-decoration: underline;\n            border-bottom: none;\n            color: black;\n        }\n        @media only screen and (max-width: 600px) {\n            div.link-block {\n                padding: 0.7em;\n            }\n        }\n    <\/style>\n    <div class=\"link-block\"><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/amex-gbt-manage-travel-disruptions\">Read also: A tool to manage travel disruptions at Amex GBT<\/a><\/div>\n<p>In short, business travellers will be able to communicate instantly with TMC travel consultants by pressing the same green and white logo they use every day. The result: a more intuitive user interface and more responsive exchanges, improving the quality of their travel experience. <strong>duty of care<\/strong> the business travel agency in the event of unforeseen circumstances.<\/p>\n<blockquote><p>even more important than when people switched from the telephone to fax and then to e-mail<\/p><\/blockquote>\n    <style>\n        div.link-block {\n            margin: 1em;\n            margin-left: 2px;\n            font-weight: bold;\n            padding: 1em;\n            position: relative;\n            border-top: 1px solid #cecece;\n            border-bottom: 1px solid #cecece;\n            font-size: 1.15rem;\n        } \n        div.link-block::before {\n            display: block;\n            content: '';\n            position: absolute;\n            top: 0.5em;\n            bottom: 0.5em;\n            left: -2px;\n            background-color: #a91c2c;\n            border-radius: 2.5px;\n            width: 5px;\n        }\n        div.link-block > a {\n            text-decoration: none;\n            border-bottom: none;\n            color: black;\n            font-family: 'Roboto', Arial, sans-serif;\n        }\n        div.link-block > a:hover {\n            text-decoration: underline;\n            border-bottom: none;\n            color: black;\n        }\n        @media only screen and (max-width: 600px) {\n            div.link-block {\n                padding: 0.7em;\n            }\n        }\n    <\/style>\n    <div class=\"link-block\"><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/ready-fly-latam-whatsapp\">Read also: LATAM switches to WhatsApp for travel formalities<\/a><\/div>\n<p>\" <em>The shift to chat is even greater than when people switched from the telephone to fax and then to e-mail in the 1990s.<\/em> \"Felicia Schneiderhan, Head of Cat Adoption Strategy at GBT. \" <em>La <strong>mailbox<\/strong> becomes the <strong>main communication channel<\/strong> into people's private and professional lives. We want to meet our travellers where they are and where it makes the most sense. <strong>practice<\/strong> for them<\/em> \"Felicia Schneiderhan added: \" <em>Being able to quickly obtain new digital channels for our customers is an important part of preparing for the return to travel. <strong>The pandemic was a catalyst<\/strong> for rapid deployment of the WhatsApp solution<\/em> \".<\/p>\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/cwt-whatsapp-travel-20230720.html\/\" data-id=\"152731\">CWT has downloaded WhatsApp<\/a><\/p><\/aside>","protected":false},"excerpt":{"rendered":"<p>Business travellers on the American Express GBT network will now be able to communicate with their TMC via WhatsApp.<\/p>","protected":false},"author":17,"featured_media":110763,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105,77],"tags":[2067],"type-darticle":[52],"n_magazine":[],"class_list":["post-110761","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technologies","category-agences","tag-tmc","type-darticle-breve","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>American Express GBT branche son chat \u00e0 WhatsApp<\/title>\n<meta name=\"description\" content=\"Les voyageurs d\u2019affaires du r\u00e9seau American Express GBT vont d\u00e9sormais pouvoir communiquer avec leur TMC via WhatsApp.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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