{"id":111827,"date":"2021-07-15T09:27:56","date_gmt":"2021-07-15T07:27:56","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=111827"},"modified":"2025-03-24T09:39:08","modified_gmt":"2025-03-24T08:39:08","slug":"airplus-takeover-sale-interview-troussicot","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/airplus-takeover-sale-interview-troussicot","title":{"rendered":"Univ'AirPlus, resumption of travel, possible sale: interview with Julie Troussicot"},"content":{"rendered":"<h3>As a specialist in the payment of business travel, you can observe trends in the volume of business travel. Have you noticed any signs of recovery recently?<\/h3>\n<p><strong>Julie Troussicot -<\/strong> We are indeed seeing a recovery, and this news gives us cause for optimism.<strong> June was a fine month<\/strong>For AirPlus, this is equivalent to 50 % of what June 2019 was. Obviously everything is relative, but for months and months this figure hovered around 20 % to 25 %. Despite the uncertainties still present, companies have relearned to travel in these conditions. We will be watching closely to see what happens in September.<\/p>\n<h3>Does this recovery apply to all types of company?<\/h3>\n<p><strong>J. T. -<\/strong> The recovery is clearly coming from the midmarket, from all parts of the world. <strong>SMEs and ETIs who have no choice but to travel for their business<\/strong>. There are real differences depending on the size of the company, but also depending on the sector of activity. Large companies in the building and construction sector have been quick to resume their travel activities, as their industrial activities require them to be physically present. Conversely, large service, banking and insurance groups have not resumed travel, as many of these businesses can be run from home.<\/p>\n<p><span style=\"font-weight: 400\">    <style>\n        div.link-block {\n            margin: 1em;\n            margin-left: 2px;\n            font-weight: bold;\n            padding: 1em;\n            position: relative;\n            border-top: 1px solid #cecece;\n            border-bottom: 1px solid #cecece;\n            font-size: 1.15rem;\n        } \n        div.link-block::before {\n            display: block;\n            content: '';\n            position: absolute;\n            top: 0.5em;\n            bottom: 0.5em;\n            left: -2px;\n            background-color: #a91c2c;\n            border-radius: 2.5px;\n            width: 5px;\n        }\n        div.link-block > a {\n            text-decoration: none;\n            border-bottom: none;\n            color: black;\n            font-family: 'Roboto', Arial, sans-serif;\n        }\n        div.link-block > a:hover {\n            text-decoration: underline;\n            border-bottom: none;\n            color: black;\n        }\n        @media only screen and (max-width: 600px) {\n            div.link-block {\n                padding: 0.7em;\n            }\n        }\n    <\/style>\n    <div class=\"link-block\"><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/payment-solutions-innovation\">Read also: Payment solutions: the race for innovation<\/a><\/div><\/span><\/p>\n<h3>Are all travel sectors benefiting equally from this upturn?<\/h3>\n<p><strong>J. T. -<\/strong>Trains, car hire, hotels... all these activities have picked up. As far as air travel is concerned, it's mainly short and medium-haul flights, with very few long-haul flights. When we talk to our customers,<strong> you can feel this desire to learn to travel again and travel better<\/strong>. This will be the theme of our Univ'AirPlus event this year.<\/p>\n<h3>This year's event will therefore be the highlight of the autumn season for the business travel ecosystem.<\/h3>\n<figure id=\"attachment_111837\" aria-describedby=\"caption-attachment-111837\" style=\"width: 300px\" class=\"wp-caption alignright\"><a href=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2021\/07\/airplus-univ-2021.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-111837\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2021\/07\/airplus-univ-2021-300x300-derived.jpg\" alt=\"Univ&#039;AirPlus will take place on 9 September.\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2021\/07\/airplus-univ-2021-300x300-derived.jpg 300w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2021\/07\/airplus-univ-2021-150x150-derived.jpg 150w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2021\/07\/airplus-univ-2021.jpg 700w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-111837\" class=\"wp-caption-text\">Univ'AirPlus will take place on 9 September.<\/figcaption><\/figure>\n<p><strong>J. T. -<\/strong> Yes, and we're very enthusiastic about the idea of being able to organise it again. But as we had a lack of visibility on the health situation at the beginning of September, we didn't want to take any risks. We wanted to be sure that we would be able to maintain our event in 2021, because <strong>we have a lot to say<\/strong>This is why we've opted for a digital format with a lot of speakers and exchanges around a TV set. That's why we've opted for a digital format with lots of speakers and exchanges around a TV set.<\/p>\n<h3>Can you give us a few more details about the shape of this year's event?<\/h3>\n<p><strong>J. T. -<\/strong> First of all, the date on which it will be held: 9 September, from 2 to 6pm, for a fast-paced afternoon. The event is certainly digital, but it will also be dynamic and human. There will be round tables punctuated by interviews with key figures. Our customers will be sharing their vision, their questions and their experiences around the three themes we have chosen:<strong> passenger well-being and safety, digital and CSR<\/strong> (Editor's note: for more details on the programme, visit comms.airplus.com\/en-eng\/univairplus-2021). At the same time, we are maintaining our traditional innovation room. A number of start-ups involved in wellbeing and CSR will be pitching there, with the public able to vote for their favourite start-ups on the day.<\/p>\n<h3>The well-being of travellers, digital technology and CSR: these are all hot topics right now, whereas your annual event used to focus on more distant horizons. Why this change?<\/h3>\n<p><strong>J. T. -\u00a0<\/strong>Indeed, we've often had very forward-looking Univ'AirPlus events. The idea this year was to go back to our DNA: business travel. In the current context, <strong>we couldn't escape the fact that we'd all spent a very complicated year and a half together<\/strong> to immediately start thinking about things in the future. In discussions with our customers, we wanted to create an extremely concrete, practical Univ'AirPlus, based on underlying trends, which we could already see coming before covid and which the pandemic has accelerated.<\/p>\n<h3>In your opinion, these three trends will shape the future of business travel.<\/h3>\n<p><strong>J. T. -\u00a0<\/strong>These <strong>three major structural issues<\/strong> will undoubtedly change the approach to business travel in the coming years. We have already devoted <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/univairplus-theme-bien-etre-voyageurs-20190702.html\/\" target=\"_blank\" rel=\"noopener\">a Univ'AirPlus on the theme of well-being and safety for business travellers<\/a>But everything accelerated during the pandemic, with a very strong focus on health issues. So it was interesting to come back to this. Sustainable travel and the environment were already on the agenda, but the context changed during the pandemic with the climate law and the closure of certain airlines.<strong> Everyone is now aware that we need to travel better.<\/strong> But what actions are being taken in business travel today? What difficulties are our customers encountering in this area? There will be plenty of debate around this. This should be a very interesting round-table discussion, with relevant testimonials showing that there is often a gap between theory and practice. <strong>Things are not always simple when it comes to CSR.<\/strong> Finally, the third major issue is digitalisation. The pandemic has accelerated companies' desire to digitalise the experience of their travellers, and suppliers are developing their offerings in this direction.<\/p>\n<blockquote><p>Apart from our corporate card, our solutions already enable all payments to be virtualised, making them invisible to the passenger.<\/p><\/blockquote>\n<h3>How does AirPlus fit into this new framework?<\/h3>\n<p><strong>J. T. -\u00a0<\/strong>Digitalisation is inherent to our products. Apart from our corporate card, our solutions already enable all payments to be virtualised, making them invisible to the traveller. For years, we have been advocating the centralisation of travel expenditure on a dedicated card, with our virtual card offering complementing this centralised payment.<strong> To go even further, we intend to accelerate the digitisation of services and functions<\/strong> around our offerings. For example, we have completely overhauled the portal dedicated to our virtual cards, which now offers even more functions. In particular, new users can sign up completely digitally. We will also be migrating our flagship product, the lodged card, to this new platform. Travellers will probably not notice any difference, but this will enable companies to go even further in terms of reporting.<\/p>\n<h3>It's all part of the digital transformation phase that AirPlus launched some time ago. Where do you stand today?<\/h3>\n<p><strong>J. T. -\u00a0<\/strong>This major project began a few years ago, and 80 % of this transformation is already effective today. The remaining 20% concern, among other things, functionalities that we are going to add to the <strong>the mobile aspect of our corporate card<\/strong>. We're taking things one step at a time. This plastic card,<a href=\"https:\/\/www.voyages-d-affaires.com\/en\/airplus-carte-corporate-pan-europeenne-20180615.html\/\" target=\"_blank\" rel=\"noopener\"> launched a year ago in France<\/a>Many of our customers already use our card to pay for things that cannot be done using a stored-value or virtual card. But it's clear that today, more and more payments are made without contact - which our card allows - or via mobile phones. Hence the idea of <strong>develop the functionalities of our application<\/strong>. V1's priority was PSD2 regulations and strong authentication, to make the cardholder's online payment experience more fluid. Instead of receiving a text message and having to enter the code to finalise the payment, cardholders simply go to the app, and the payment is immediately confirmed by digital recognition. After this security phase, V2 of the application, expected in the autumn, will incorporate a payment function from the app, as well as a display of the expenses incurred.<\/p>\n<figure id=\"attachment_111839\" aria-describedby=\"caption-attachment-111839\" style=\"width: 700px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2021\/07\/airplus-mobile.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-111839\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2021\/07\/airplus-mobile.jpg\" alt=\"The AirPlus mobile app has a host of new features.\" width=\"700\" height=\"405\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2021\/07\/airplus-mobile.jpg 700w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2021\/07\/airplus-mobile-300x174-derived.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><figcaption id=\"caption-attachment-111839\" class=\"wp-caption-text\">The AirPlus mobile application has a number of new features.<\/figcaption><\/figure>\n<h3>The other current issue at AirPlus is its future, with the Lufthansa group having mooted the sale of this subsidiary. What is your reaction to this possible sale?<\/h3>\n<p><strong>J. T. -<\/strong>\u00a0On a subject as sensitive as this one, AirPlus has<strong> a clear answer<\/strong>. We are, of course, aware that Lufthansa is examining the possibility of selling AirPlus.<strong> No decision has yet been taken<\/strong>. But we are confident that Lufthansa will carefully consider the various options and find the best possible solution for AirPlus and its customers.<\/p>\n<h3>So much for the official line. But personally, how do you see the future of AirPlus?<\/h3>\n<p><strong>J. T. -<\/strong>\u00a0We are a small, agile organisation that works well, innovates and is a leader in its field. <strong>in a niche<\/strong>. There aren't many companies like AirPlus with such expertise in travel payments. That's why there are<strong> no reason to doubt<\/strong> of the future.<\/p>\n<h3>However, the airline industry has been particularly hard hit by the crisis.<\/h3>\n<p><strong>J. T. -<\/strong>\u00a0Yes, the pandemic has had a major impact on airlines. However, it has not been enough, <strong>Lufthansa's future is assured<\/strong> and I'm not the right person to make statements about Lufthansa's situation or decisions. The people who act within the group know what they are doing. If there is a suitable offer and they decide that AirPlus would be better suited to another shareholder, <strong>then it's the right decision<\/strong>. The same applies, of course, if we remain part of the Lufthansa group.<\/p>\n<blockquote><p>There aren't many companies like AirPlus with such expertise in travel payments. That's why there's no reason to doubt the future.<\/p><\/blockquote>\n<h3>When we talk to you about this subject, we get the feeling that you're quite confident.<\/h3>\n<p><strong>J. T. -<\/strong>\u00a0We're all very well, I assure you. <strong>AirPlus has undergone a complete transformation<\/strong> in its products, its solutions and its IT structure. Our strategy for 2025 is extremely solid, with, in particular, <strong>an expansion beyond business travel to include overheads and indirect purchases<\/strong>. AirPlus is one of the leading international providers of payment solutions for businesses, with 48,000 customers, and we are in the process of migrating our products to the most advanced IT platform in the sector. Virtual cards are already working <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/airplus-portail-cartes-virtuelles-20210520.html\/\" target=\"_blank\" rel=\"noopener\">on this new platform<\/a>The same goes for our corporate cards, which we launched in France several months ago. We can only be confident about the future.<\/p>\n<p><span style=\"font-weight: 400\">    <style>\n        div.link-block {\n            margin: 1em;\n            margin-left: 2px;\n            font-weight: bold;\n            padding: 1em;\n            position: relative;\n            border-top: 1px solid #cecece;\n            border-bottom: 1px solid #cecece;\n            font-size: 1.15rem;\n        } \n        div.link-block::before {\n            display: block;\n            content: '';\n            position: absolute;\n            top: 0.5em;\n            bottom: 0.5em;\n            left: -2px;\n            background-color: #a91c2c;\n            border-radius: 2.5px;\n            width: 5px;\n        }\n        div.link-block > a {\n            text-decoration: none;\n            border-bottom: none;\n            color: black;\n            font-family: 'Roboto', Arial, sans-serif;\n        }\n        div.link-block > a:hover {\n            text-decoration: underline;\n            border-bottom: none;\n            color: black;\n        }\n        @media only screen and (max-width: 600px) {\n            div.link-block {\n                padding: 0.7em;\n            }\n        }\n    <\/style>\n    <div class=\"link-block\"><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/airplus-virtual-card-general-purchases\">Read also: AirPlus launches a virtual card for general purchases<\/a><\/div><\/span><\/p>\n<h3>However, as a business travel intermediary, aren't you concerned about the rise of teleworking or the emergence of new ways of travelling?<\/h3>\n<p><strong>J. T. -\u00a0<\/strong>Many players are talking about their vision of the future of business travel. Personally, I don't have a crystal ball, but it's certain that business travel will never be the same. We'll be travelling better, and therefore probably less. <strong>Travel will be much more qualitative<\/strong>We're starting to hear that from our customers. When there is a trip, it will be a real investment for the company. So the volumes we could have imagined before the pandemic will certainly not be the same in the years to come. It's up to us to be even more efficient. In this context, the <strong>digital transformation<\/strong> that we launched before the crisis has come at just the right time.<\/p>\n<h3>Could the virtual card dedicated to general purchasing, which you have launched in France, compensate for this expected drop in the number of trips?<\/h3>\n<p><strong>J. T. -<\/strong>\u00a0This strategic decision had been <strong>taken by AirPlus before the pandemic<\/strong>. In some markets, such as Italy and Germany, our virtual cards are already widely used by our customers to pay their overheads. In France, we're also starting to develop this product, which is very popular with our customers.<strong> a real expectation from our customers<\/strong>This is particularly true of purchasing managers, who want to streamline the payment process for all their expenses. This diversification could go some way to offsetting the decline in travel volumes.<\/p>","protected":false},"excerpt":{"rendered":"<p>Julie Troussicot, Director of France at AirPlus International, looks back over the latest news from her group, including the Univ'AirPlus event in September, the upturn in business travel that is beginning to materialise, the extension of payment solutions to general purchasing, and the possible sale of the company by its majority shareholder, Lufthansa.<\/p>","protected":false},"author":19,"featured_media":111833,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[79,143],"tags":[1051,1093,1099,1239,1607,2087],"type-darticle":[51],"n_magazine":[],"class_list":["post-111827","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outils-de-gestion","category-interviews","tag-solutions-de-paiement","tag-notes-de-frais","tag-cartes-affaires","tag-carte-logee","tag-lufthansa","tag-covid-19","type-darticle-interview","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Univ&#039;AirPlus, reprise des voyages, cession : interview de Julie Troussicot<\/title>\n<meta name=\"description\" content=\"Ev\u00e9nement Univ&#039;AirPlus, amorce de reprise, \u00e9ventuelle 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