Arnaud Bernet -<\/strong> According to a number of studies, the business travel market is set to decline significantly in 2020, with sales down by around \u20ac9 billion, or -70% compared with 2019. In 2021, the market has recovered 40% to 50% from 2019 levels<\/strong>Depending on spending commodities, it could reach 60 % in 2022. There are likely to be further ups and downs, with a return to pre-Covid volumes not expected before 2023 or even 2024. But a lot will have changed in the meantime, the mix will evolve<\/strong>. A certain number of trips will no longer exist and will be replaced by other things, around mobility for example, enabling us to reach previous levels. In this context, our aim is to be a partner to all the players that may emerge as business travel is transformed. This may include looking at intra-urban mobility players who hire out scooters, bicycles and electric cars, with the aim of ensuring that our payment methods are properly accepted.<\/p>\n A. B. -<\/strong> Without disappearing altogether, the number of internal meetings requiring day or two trips will decrease and could be replaced by longer stays. On the other hand, when it comes to external customer-facing meetings, we don't expect any major changes. As we often say, \"if you don't go to your customers, your competitors will\".<\/strong>. This necessity will prevail and external meetings will resume as normal once the constraints have been lifted. In this regard, we conducted the 'Back to Blue' study with American Express GBT in the US in May 2021. More than four out of five business travellers surveyed said that business travel leads to an 85% increase in both profits and revenues.<\/p>\n For example, what developments do you anticipate?<\/h3>\n