{"id":127991,"date":"2022-07-19T09:34:31","date_gmt":"2022-07-19T07:34:31","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=127991"},"modified":"2022-07-19T09:34:31","modified_gmt":"2022-07-19T07:34:31","slug":"digitalisation-of-car-rental-services","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/digitalisation-of-car-rental-services","title":{"rendered":"Digitalisation across all branches"},"content":{"rendered":"

During the pandemic, rental companies adapted their processes in ways that continue today. The digitalisation of reservations and in-branch services, which began before 2020, has accelerated over the last two years. This digital pathway, where customers skip the agency counter, has enabled rental companies to save time and increase efficiency. During the pandemic, this method of rapid removal from the vehicle using a key box or code <\/strong>has also made it possible to reassure customers about the health aspect. It is now used as a means of building customer loyalty. \"\u00a0The entire process is digital. The information is recorded in advance at the branch, the payment is made remotely and the meeting with the customer takes place directly in the car park using a tablet to finalise the collection of the vehicle. The advantage of this tool is that, on request, the operation can be relocated to the customer's home or company headquarters.<\/em>\" explains Guirec Grand-Cl\u00e9ment, Managing Director of Enterprise France.<\/p>\r\n\r\n\r\n\r\n