{"id":141101,"date":"2023-01-24T16:45:37","date_gmt":"2023-01-24T15:45:37","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=141101"},"modified":"2023-08-23T16:06:24","modified_gmt":"2023-08-23T14:06:24","slug":"air-france-groupe-whatsapp","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/air-france-groupe-whatsapp","title":{"rendered":"Air France joins the WhatsApp group"},"content":{"rendered":"

Business travellers who are used to using the famous instant messaging application will be able to add a useful new contact to their network. WhatsApp<\/strong>. Air France <\/strong>announced on Tuesday that it was joining the group of market players connected to WhatsApp, such as Latam <\/a>or Amex GBT<\/a>. The company already had a presence on Facebook Messenger.<\/p>\n\n\n\n

The aim, of course, is for the carrier to improve the responsiveness of its customer relations, with a new channel of exchange accessible 7 days a week. Air France's WhatsApp service is available in 22 countries <\/strong>and in four languages <\/strong>French, but also English, Italian and Portuguese\/Brazilian.<\/p>\n\n\n\n

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The Air France WhatsApp account meets a range of travellers' needs. A chatbot <\/strong>- called \"Louis\" - is responsible for answering the most basic questions, while an Air France contact will take over for more specific queries. However, if the passenger so wishes, the airline can also send him or her notifications <\/strong>at every stage of the journey: sending the card, changing the boarding time or gate, or making the last call before the gates close. On arrival, Air France can also specify the baggage delivery conveyor via WhatsApp. Personalised commercial offers\" will also be part of the programme, for example offering access to the Air France airport lounge.<\/p>\n\n\n\n