{"id":152731,"date":"2023-07-20T12:29:57","date_gmt":"2023-07-20T10:29:57","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=152731"},"modified":"2023-07-20T14:21:43","modified_gmt":"2023-07-20T12:21:43","slug":"cwt-whatsapp-travel","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/cwt-whatsapp-travel","title":{"rendered":"CWT has downloaded WhatsApp"},"content":{"rendered":"

The summer of 2023 will therefore have seen CWT <\/strong>join the group WhatsApp <\/strong>business travel' community. A community that includes players such as Air France<\/a><\/strong>or Amex GBT<\/a><\/strong>. Almost three and a half years after the launch of the TMC<\/strong>. The famous channel is the latest addition to a range that already includes the myCWT app, Microsoft Teams and Workplace from Meta.<\/p>\n\n\n\n

At the end of the line, business travellers will have access to a team of advisers who have been specially trained for this mission, and who are supported by new technologies. CWT points to natural language processing capabilities as well as artificial intelligence (AI), which should make it possible to \"effectively categorise travellers' requests and respond to them with a seamless blend of interaction between the chatbot and the advisor\".<\/p>\n\n\n\n