{"id":160045,"date":"2023-10-17T15:02:12","date_gmt":"2023-10-17T13:02:12","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=160045"},"modified":"2023-10-17T15:05:26","modified_gmt":"2023-10-17T13:05:26","slug":"sncf-systeme-reservation-tmc","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/sncf-systeme-reservation-tmc","title":{"rendered":"TMCs critical of SNCF's new reservation system"},"content":{"rendered":"<p>In order to manage its yield management system a little more finely and adapt to a changing market, the <strong>more open rail competition on its most profitable lines<\/strong>the <strong>SNCF <\/strong>The changeover has taken place in successive stages since <strong>26 September <\/strong>on a new booking platform to replace the ageing system <strong>ResaRail<\/strong>. The migration began with BtoB bookings for groups, and was completed a few days ago for individual tickets. Guillaume Confais-Morieux, the SNCF's travel agencies director, describes the operation as \"a real success.\u00a0<em>a real success<\/em> \". \"\u00a0<em>The booking tool is undergoing a technological transformation thanks to this innovative platform<\/em> \"he explains, acknowledging that\u00a0<em>this migration may have worried some travel agencies<\/em> \".<\/p>\n\n\n\n<aside class=\"wp-block-varenne-quote\"><blockquote><p>Evolution and innovation must add value and not be synonymous with regression, particularly in multipax.<\/p><cite>Gr\u00e9gory Baumann, Deputy Managing Director of Havas Voyages<\/cite><\/blockquote><\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-de-la-difficulte-d-effectuer-des-changements\">The difficulty of making changes<\/h2>\n\n\n\n<p>Feedback from the users concerned seems to have been more 'mixed', particularly from the business travel agents (TMCs) present at the recent tourism trade fair. <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/retour-iftm-top-resa-2023-20230912.html\/\" target=\"_blank\" rel=\"noreferrer noopener\">IFTM-Top resa <\/a>which took place from 3 to 5 October at Paris Expo. \"\u00a0<em>Evolution and innovation must add value and not be synonymous with regression, particularly in multipax.<\/em> \"says Gr\u00e9gory Baumann, Deputy Managing Director at <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/havas-voyages-partenariat-trainline-20220919.html\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Havas Voyages <\/strong><\/a>which said it had raised its concerns with the rail company. \"\u00a0<em>The system has to be easy to use, but for the moment it's a problem.<\/em> \"he added. <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/yorick-charveriat-amex-gbt-20230406.html\/\" target=\"_blank\" rel=\"noreferrer noopener\">Yorick Charveriat<\/a>Vice-Chairman and Managing Director France of<strong>American Express France Global Business Travel <\/strong>(GBT). He also mentions the multipax which would be impossible to carry out on the same reservation number (PNR) in order to have two employees travel side by side, or the difficulty of modifying a section for a passenger making a round trip booked under the same PNR. \"\u00a0<em>The entire file has to be cancelled, but trains may then be full and tickets more expensive.<\/em> \"he says. The solution may be to issue a PNR for each journey, but the customer will then see his agency fees doubled... A point that doesn't seem to pose a problem on the neighbouring stand of <strong>Selectour Affaires<\/strong>. \"\u00a0<em>That's all there is to it. <\/em>\"b\u00e9nef<em> for the agency, because we charge more for all these changes that we have to process offline<\/em>\" says one manager. \"\u00a0<em>This is not a competitive problem between the TMCs on the market, as we are all experiencing the same content and after-sales service problems with SNCF.<\/em> \"C\u00e9dric Lefort, Senior Director of Engineering Solutions at <strong>BCD Travel<\/strong>. At a<strong>AFTM<\/strong> on the theme <strong>\"OBT and rail, why such a disenchantment?\"<\/strong> which took place during IFTM-Top R\u00e9sa, the SNCF nevertheless justified its commercial policy of not offering certain services to agencies. The seat map, for example, is available for booking in 1st class rather than 2nd class, in order to promote sales of 1st class to business travellers and justify the price - and associated services - of 1st class.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Offering the widest possible choice<\/h2>\n\n\n\n<p>\"\u00a0<em>Our customers find it hard to understand why two colleagues can't travel together easily. What's more, they compare this with the tools they use in the airline industry and in BtoC when they make a personal reservation with just a few clicks on SNCFConnect. There's a major gap in the customer experience that we need to make up, either by offline actions or by using aggregators.<\/em> \"adds C\u00e9dric Lefort, <strong>BCD <\/strong>being connected to <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/table-ronde-trainline-concurrence-20220914.html\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trainline <\/a>for rail bookings in Europe. In addition to Britain's Trainline, SilverRail, Benerail, Rail Europe and <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/kombo-italie-espagne-corporate-20231003.html\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kombo<\/a> are the aggregators most used by agencies. A new intermediary whose cost of use will have to be taken into account by TMCs...<\/p>\n\n\n\n<aside class=\"wp-block-varenne-quote\"><blockquote><p>The entire inventory must be bookable, but above all it must be easy to exchange and cancel. Customer service cannot be degraded for the sake of a carrier who wants to change its distribution system.<\/p><cite>Yorick Charveriat, Managing Director France, Amex GBT<\/cite><\/blockquote><\/aside>\n\n\n\n<p>In order to offer its customers the most comprehensive rail inventory possible, <strong>Havas Voyages<\/strong> works with Trainline, but also directly via technological developments (via APIs) with a number of companies, including <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/trenitalia-focus-paris-lyon-20231012.html\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trenitalia <\/a>and soon the <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/deutsche-bahn-hausse-tarifs-20231011.html\/\" target=\"_blank\" rel=\"noreferrer noopener\">Deutsche Bahn<\/a>. The train has become an essential responsible transport solution in the context of our concerns about the environment. <strong>CSR <\/strong>companies using the TGV on increasingly long journeys, often exceeding 3 hours. \"\u00a0<em>Whether directly or through aggregators, we have to seek out more content because of the opening up to competition and the arrival of new operators such as Trenitalia and the <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/renfe-liaisons-france-espagne-20230616.html\/\" target=\"_blank\" rel=\"noreferrer noopener\">Renfe<\/a><\/em> \"explains Yorick Charveriat, who draws a parallel with the airline industry and NDC. \"\u00a0<em>The rail industry is undergoing a real revolution, which will take full effect in the coming years. <strong>2024<\/strong>. The entire inventory must be bookable, but above all it must be easy to exchange and cancel. We can't degrade customer service for the sake of a carrier who wants to change its distribution system.<\/em> \"concludes Amex GBT's CEO for France, who does not despair that the <strong>SNCF returns to the path of exchange and partnership with its distributors<\/strong>.<\/p>\n\n\n\n<aside class=\"wp-block-varenne-highlight-box\">\n<h3 class=\"wp-block-heading\">Ouigo inventory available to agencies by early 2024<\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"698\" height=\"457\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2023\/10\/ouigo.jpg\" alt=\"\" class=\"wp-image-160053\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2023\/10\/ouigo.jpg 698w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2023\/10\/ouigo-300x196-derived.jpg 300w\" sizes=\"auto, (max-width: 698px) 100vw, 698px\" \/><\/figure><\/div>\n\n\n\n<p>The fact that it is currently impossible to access the <strong>Ouigo <\/strong>is also being singled out by the TMCs. \"\u00a0<em>Companies ask for it for the price and for the possibility of making the round trip in the day on many routes.<\/em>\" says Yorick Charveriat. To satisfy their customers, the agencies, including Havas Voyages, book these tickets directly on the Ouigo.com website. \"\u00a0<em>It's more a question of the completeness of the content, as there is little point in an agency selling Ouigo. It's requested by a few companies that may be interested in particular timetables.<\/em>\" Guillaume Confais-Morieux of the SNCF, who estimates the cost to be <strong>less than 10% sales to companies<\/strong>mainly very small businesses. The matter should be settled by the end of 2023 or early 2024 following negotiations with Les Entreprises du Voyages (EdV). By this date <strong>Amadeus <\/strong>should also offer Ouigo to travel agents on Amadeus Rail Display via its Amadeus Travel Platform tool, following a recent agreement with SNCF. \"\u00a0<em>Travel agencies may account for around 6% of Ouigo sales tomorrow<\/em>\" says Guillaume Confais-Morieux.<\/p>\n<\/aside>","protected":false},"excerpt":{"rendered":"<p>The SNCF's new booking platform, rolled out at the end of September, is attracting criticism from business travel agents, who do not have access to all the railway's inventory and services.<\/p>","protected":false},"author":71,"featured_media":160051,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[77],"tags":[115,1353,1431,2067,2377],"type-darticle":[52],"n_magazine":[],"class_list":["post-160045","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agences","tag-sncf","tag-compagnies-ferroviaires","tag-train","tag-tmc","tag-technologie","type-darticle-breve","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SNCF : un nouveau syst\u00e8me de r\u00e9servation qui agace les TMC...<\/title>\n<meta name=\"description\" content=\"Le nouveau syst\u00e8me de r\u00e9servation de la SNCF ne convainc pas les TMC. 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