{"id":16767,"date":"2010-11-09T10:11:57","date_gmt":"2010-11-09T09:11:57","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique-20101109.html"},"modified":"2016-02-10T09:55:25","modified_gmt":"2016-02-10T08:55:25","slug":"a-sbt-at-deloitte-historical","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/a-sbt-at-deloitte-historical","title":{"rendered":"An SBT at Deloitte. Historical background."},"content":{"rendered":"<p>Keen to rationalise the group's travel expenditure of just over \u20ac10 million around an online travel purchasing solution or SBT (self booking tool), Deloitte launched a call for tenders by asking the various agencies, including Carlson Wagonlit, to study their online solutions. When it came to selecting the solution, remote assistance to guide you through the booking process, via a hotline or chat, proved to be an essential criterion,\" says Dominique Delattre, head of purchasing. It was a condition for achieving a high adoption rate: 60 % from day one and 86 % on average in the first year.\" Deloitte decided to implement the KDS solution in partnership with CWT. From the outset, CWT managed the project as prime contractor. Deloitte retained control of the configuration and managed the implementation of data transfers with KDS.<\/p>\n<p>To get employees on board with this online booking project, Deloitte began communicating three months before the launch. The campaign was complemented by a mobilisation of assistants and employees, workshops and a presentation meeting. Two years later, 86 % of travellers are using SBT to book their trips. Thanks to this online booking tool, the average ticket price has been reduced by up to 28 % for international air travel and, to a lesser extent, for rail and hotel travel,\" continues Dominique Delattre. As for agency fees, they were reduced by more than 50 % at the end of the first year.<\/p>","protected":false},"excerpt":{"rendered":"<div class=\"seriesmeta\">Article 3 of 3 in this dossier <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/destination\/technology-at-the-service-of-travel\" class=\"series-585\" title=\"Technology at the service of travel\">Technology at the service of travel<\/a><\/div><p>In Deloitte's audit and professional services business, travel is necessary to carry out various client assignments. Until June 2008, a Carlson Wagonlit Travel system processed off-line requests from the 3,000 employees required to travel, who filled in an electronic form.<\/p>","protected":false},"author":1,"featured_media":16769,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105],"tags":[],"type-darticle":[],"n_magazine":[],"class_list":["post-16767","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technologies","series-la-technologie-au-service-des-voyages","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Un SBT chez Deloitte. Historique.<\/title>\n<meta name=\"description\" content=\"Dans l\u2019activit\u00e9 audit et services professionnels de Deloitte, les d\u00e9placements s\u2019imposent pour mener \u00e0 bien diff\u00e9rentes missions aupr\u00e8s des clients. Jusqu\u2019en juin 2008, un implant Carlson Wagonlit Travel traitait off line les demandes des 3000 collaborateurs appel\u00e9s \u00e0 voyager et qui remplissaient un formulaire \u00e9lectronique.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.voyages-d-affaires.com\/en\/a-sbt-at-deloitte-historical\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Un SBT chez Deloitte. Historique.\" \/>\n<meta property=\"og:description\" content=\"Dans l\u2019activit\u00e9 audit et services professionnels de Deloitte, les d\u00e9placements s\u2019imposent pour mener \u00e0 bien diff\u00e9rentes missions aupr\u00e8s des clients. Jusqu\u2019en juin 2008, un implant Carlson Wagonlit Travel traitait off line les demandes des 3000 collaborateurs appel\u00e9s \u00e0 voyager et qui remplissaient un formulaire \u00e9lectronique.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voyages-d-affaires.com\/en\/a-sbt-at-deloitte-historical\" \/>\n<meta property=\"og:site_name\" content=\"Voyages d&#039;affaires\" \/>\n<meta property=\"article:published_time\" content=\"2010-11-09T09:11:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-02-10T08:55:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2010\/11\/Management-2-4.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"206\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"La R\u00e9daction\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"La R\u00e9daction\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique\",\"name\":\"Un SBT chez Deloitte. Historique.\",\"isPartOf\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2010\/11\/Management-2-4.jpg\",\"datePublished\":\"2010-11-09T09:11:57+00:00\",\"dateModified\":\"2016-02-10T08:55:25+00:00\",\"author\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/8425ec1d37ab5f25f03c8e8897b93615\"},\"description\":\"Dans l\u2019activit\u00e9 audit et services professionnels de Deloitte, les d\u00e9placements s\u2019imposent pour mener \u00e0 bien diff\u00e9rentes missions aupr\u00e8s des clients. Jusqu\u2019en juin 2008, un implant Carlson Wagonlit Travel traitait off line les demandes des 3000 collaborateurs appel\u00e9s \u00e0 voyager et qui remplissaient un formulaire \u00e9lectronique.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique#primaryimage\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2010\/11\/Management-2-4.jpg\",\"contentUrl\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2010\/11\/Management-2-4.jpg\",\"width\":300,\"height\":206},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.voyages-d-affaires.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Un SBT chez Deloitte. Historique.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#website\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/\",\"name\":\"Voyages d&#039;affaires\",\"description\":\"media fran\u00e7ais du Voyage d&#039;Affaires &amp; du MICE\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.voyages-d-affaires.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/8425ec1d37ab5f25f03c8e8897b93615\",\"name\":\"La R\u00e9daction\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/en\/author\/admin\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"An SBT at Deloitte. Historical background.","description":"In Deloitte's audit and professional services business, travel is necessary to carry out various client assignments. Until June 2008, a Carlson Wagonlit Travel system processed off-line requests from the 3,000 employees required to travel, who filled in an electronic form.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.voyages-d-affaires.com\/en\/a-sbt-at-deloitte-historical","og_locale":"en_GB","og_type":"article","og_title":"Un SBT chez Deloitte. Historique.","og_description":"Dans l\u2019activit\u00e9 audit et services professionnels de Deloitte, les d\u00e9placements s\u2019imposent pour mener \u00e0 bien diff\u00e9rentes missions aupr\u00e8s des clients. Jusqu\u2019en juin 2008, un implant Carlson Wagonlit Travel traitait off line les demandes des 3000 collaborateurs appel\u00e9s \u00e0 voyager et qui remplissaient un formulaire \u00e9lectronique.","og_url":"https:\/\/www.voyages-d-affaires.com\/en\/a-sbt-at-deloitte-historical","og_site_name":"Voyages d&#039;affaires","article_published_time":"2010-11-09T09:11:57+00:00","article_modified_time":"2016-02-10T08:55:25+00:00","og_image":[{"width":300,"height":206,"url":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2010\/11\/Management-2-4.jpg","type":"image\/jpeg"}],"author":"La R\u00e9daction","twitter_card":"summary_large_image","twitter_misc":{"Written by":"La R\u00e9daction","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique","url":"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique","name":"An SBT at Deloitte. Historical background.","isPartOf":{"@id":"https:\/\/www.voyages-d-affaires.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique#primaryimage"},"image":{"@id":"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique#primaryimage"},"thumbnailUrl":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2010\/11\/Management-2-4.jpg","datePublished":"2010-11-09T09:11:57+00:00","dateModified":"2016-02-10T08:55:25+00:00","author":{"@id":"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/8425ec1d37ab5f25f03c8e8897b93615"},"description":"In Deloitte's audit and professional services business, travel is necessary to carry out various client assignments. Until June 2008, a Carlson Wagonlit Travel system processed off-line requests from the 3,000 employees required to travel, who filled in an electronic form.","breadcrumb":{"@id":"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique#primaryimage","url":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2010\/11\/Management-2-4.jpg","contentUrl":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2010\/11\/Management-2-4.jpg","width":300,"height":206},{"@type":"BreadcrumbList","@id":"https:\/\/www.voyages-d-affaires.com\/un-sbt-chez-deloitte-historique#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.voyages-d-affaires.com\/"},{"@type":"ListItem","position":2,"name":"Un SBT chez Deloitte. Historique."}]},{"@type":"WebSite","@id":"https:\/\/www.voyages-d-affaires.com\/#website","url":"https:\/\/www.voyages-d-affaires.com\/","name":"Business travel","description":"THE FRENCH BUSINESS TRAVEL &amp; MICE MEDIA","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.voyages-d-affaires.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/8425ec1d37ab5f25f03c8e8897b93615","name":"The Editor","url":"https:\/\/www.voyages-d-affaires.com\/en\/author\/admin"}]}},"_links":{"self":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/16767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/comments?post=16767"}],"version-history":[{"count":1,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/16767\/revisions"}],"predecessor-version":[{"id":16771,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/16767\/revisions\/16771"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/media\/16769"}],"wp:attachment":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/media?parent=16767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/categories?post=16767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/tags?post=16767"},{"taxonomy":"type-darticle","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/type-darticle?post=16767"},{"taxonomy":"n_magazine","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/n_magazine?post=16767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}