Olivier Nairey - <\/strong>This year has gone very well. We had a fairly comprehensive roadmap. Navan <\/strong>has always been a big machine for acquiring new customers. It's an area in which we have real expertise, and a real momentum since the creation of Navan France. But we also had to work on customer retention and adoption. This was one of the first areas I focused on. There was an imbalance between the sales force and the resources dedicated to retention. So one of the first challenges was to stabilise the retention of new business and focus even more on customer satisfaction.<\/p>\n\n\n\n Olivier Nairey -<\/strong> We have done this in two ways: by recruiting more account managers, who are at the service of customers and their satisfaction, by working on their contracts, on potential savings, etc.; and the second area is customer service. We used to have travel agents based at a European hub, and we have reintegrated this skill into our sales teams in Paris to emphasise the concepts of proximity and service. Then there's everything to do with new developments, integrating new functions and new products launched throughout the year.<\/p>\n\n\n\nHow do we retain these customers?<\/h3>\n\n\n\n