{"id":199971,"date":"2025-05-15T10:38:48","date_gmt":"2025-05-15T08:38:48","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=199971"},"modified":"2025-05-15T11:25:18","modified_gmt":"2025-05-15T09:25:18","slug":"iata-baggage-service-strategy","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/iata-baggage-service-strategy","title":{"rendered":"IATA looks at baggage"},"content":{"rendered":"<p>Delayed delivery of baggage, or at worst its loss, is a source of anxiety for air passengers. And with good reason. <strong>According to AirHelp's 2024 baggage handling report<\/strong>a travel technology company,<strong> 36.1 million units were not delivered correctly in 2023<\/strong>. Out of a total of 5.2 billion passengers, this means <strong>a ratio of 6.92 lost, damaged or delayed baggage items per 1,000 passengers<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"724\" height=\"688\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/airhelp-rapport-bagages-2023.jpg\" alt=\"\" class=\"wp-image-200005\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/airhelp-rapport-bagages-2023.jpg 724w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/airhelp-rapport-bagages-2023-300x285-derived.jpg 300w\" sizes=\"auto, (max-width: 724px) 100vw, 724px\" \/><figcaption class=\"wp-element-caption\"><em>(Source: AirHelp 2024 report)<\/em><\/figcaption><\/figure><\/div>\n\n\n<p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/airhelp-classement-aeroports-francais-20250410.html\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>AirHelp<\/strong> <\/a>indicates that c<strong>his figure is up on 2022<\/strong>. But it is true that air traffic was still suffering from the consequences of the Covid crisis. Nevertheless, this is an improvement on 2015, which was a record year in terms of damaged baggage. That year, the ratio reached 9.03 units per 1,000 passengers.<\/p>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/air-france-livraison-bagages-20240722.html\/\" data-id=\"178449\">Baggage delivery, a new Air France service<\/a><\/p><\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-iata-entre-en-action-avec-un-plan-sur-10-ans\">IATA takes action with a 10-year plan<\/h2>\n\n\n\n<p><strong>IATA has therefore decided<\/strong> <strong>to work in depth<\/strong> <strong>to solving this problem<\/strong>. The association has just <strong>launch a roadmap for baggage management<\/strong>. The plan, which covers <strong>a ten-year period<\/strong>This plan has been drawn up in collaboration with airlines, airports and industry partners. The plan has been drawn up in collaboration with airlines, airports and industry partners. It should enable better tracking to improve operational efficiency and passenger satisfaction.<\/p>\n\n\n\n<p>\"\u00a0<em>Luggage is important to travellers. When they check in their luggage, they expect it to arrive on time. And if it doesn't, they want to know where it is. This is confirmed by recent IATA surveys, which show that 8<strong>1 % of travellers want better tracking, 74 % expect real-time updates on their mobile phone and 67 % are ready to adopt electronic tags<\/strong>. The global baggage management roadmap will bring us closer to the automated digital services that travellers want.<\/em>\" said <strong>Monika Mejstrikova, IATA Director of Ground Operations<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"831\" height=\"694\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/manipulation-bagages-airhelp.jpg\" alt=\"\" class=\"wp-image-200007\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/manipulation-bagages-airhelp.jpg 831w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/manipulation-bagages-airhelp-300x251-derived.jpg 300w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/manipulation-bagages-airhelp-768x641-derived.jpg 768w\" sizes=\"auto, (max-width: 831px) 100vw, 831px\" \/><figcaption class=\"wp-element-caption\"><em>(Source: AirHelp 2024 report)<\/em><\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-trois-domaines-d-action-identifies\">Three areas for action<\/h2>\n\n\n\n<p>IATA is focusing on three areas.<\/p>\n\n\n\n<p>&#8211; <strong>Greater exchange of information on baggage and data standardisation<\/strong> to harmonise the sharing of this information between airlines, airports and partners. For passengers, this will mean faster identification of their baggage. This will provide passengers with a more reliable response in the event of a problem.<\/p>\n\n\n\n<p>&#8211; <strong>Baggage tracking and automation to provide visibility throughout the journey<\/strong>. This includes the use of electronic baggage tags, GPS tracking and robotics that will allow passengers to track their baggage in real time and benefit from smoother transfers and arrivals.<\/p>\n\n\n\n<p>- Finally, IATA will<strong> streamline the baggage reclaim process and combat potential fraud<\/strong>. Here again, the aim is to improve the customer experience, so that airlines can resolve passenger complaints more quickly and have better protection against baggage fraud.<\/p>\n\n\n\n<p>\"\u00a0<em>This roadmap will consolidate the progress made under previous initiatives to modernise baggage procedures. It will provide an overall vision of where we need to be in ten years' time.<\/em>\" said Monika Mejstrikova.<\/p>\n\n\n\n<p>But let's hope that it will take less than 10 years for passengers to notice a difference in the quality of service offered by airlines!<\/p>","protected":false},"excerpt":{"rendered":"<p>The International Airline Association (IATA) is launching a programme to improve the handling and tracking of passengers' baggage. A rather good idea, given that tens of millions of baggage items are damaged every year...<\/p>","protected":false},"author":21,"featured_media":200003,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59],"tags":[40,2079,2107],"type-darticle":[52],"n_magazine":[],"class_list":["post-199971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aerien","tag-bagages","tag-iata","tag-transport-aerien","type-darticle-breve","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Les bagages au coeur d&#039;une nouvelle strat\u00e9gie de service IATA<\/title>\n<meta name=\"description\" content=\"L&#039;Association internationale du transport a\u00e9rien IATA cogite enfin sur la fa\u00e7on d&#039;am\u00e9liorerplus efficacement la mauvaise gestion des bagages.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.voyages-d-affaires.com\/en\/iata-baggage-service-strategy\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IATA se penche sur les bagages\" \/>\n<meta property=\"og:description\" content=\"L&#039;Association internationale du transport a\u00e9rien IATA cogite enfin sur la fa\u00e7on d&#039;am\u00e9liorerplus efficacement la mauvaise gestion des bagages.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voyages-d-affaires.com\/en\/iata-baggage-service-strategy\" \/>\n<meta property=\"og:site_name\" content=\"Voyages d&#039;affaires\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-15T08:38:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-15T09:25:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/zone-check-in-aeroport-de-vienne-austria.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"502\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Luc Citrinot\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Luc Citrinot\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service\",\"name\":\"Les bagages au coeur d'une nouvelle strat\u00e9gie de service IATA\",\"isPartOf\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/zone-check-in-aeroport-de-vienne-austria.jpg\",\"datePublished\":\"2025-05-15T08:38:48+00:00\",\"dateModified\":\"2025-05-15T09:25:18+00:00\",\"author\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/c74b2eea412d55da7482e81e95f8edc3\"},\"description\":\"L'Association internationale du transport a\u00e9rien IATA cogite enfin sur la fa\u00e7on d'am\u00e9liorerplus efficacement la mauvaise gestion des bagages.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service#primaryimage\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/zone-check-in-aeroport-de-vienne-austria.jpg\",\"contentUrl\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/zone-check-in-aeroport-de-vienne-austria.jpg\",\"width\":750,\"height\":502,\"caption\":\"Zone d'enregistrement d'Austrian Airlines \u00e0 Vienne (Photo: Luc Citrinot)\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.voyages-d-affaires.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"IATA se penche sur les bagages\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#website\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/\",\"name\":\"Voyages d&#039;affaires\",\"description\":\"media fran\u00e7ais du Voyage d&#039;Affaires &amp; du MICE\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.voyages-d-affaires.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/c74b2eea412d55da7482e81e95f8edc3\",\"name\":\"Luc Citrinot\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/en\/author\/luccitrinot\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Baggage at the heart of a new IATA service strategy","description":"The International Air Transport Association (IATA) is finally thinking about how to improve baggage mishandling more effectively.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.voyages-d-affaires.com\/en\/iata-baggage-service-strategy","og_locale":"en_GB","og_type":"article","og_title":"IATA se penche sur les bagages","og_description":"L'Association internationale du transport a\u00e9rien IATA cogite enfin sur la fa\u00e7on d'am\u00e9liorerplus efficacement la mauvaise gestion des bagages.","og_url":"https:\/\/www.voyages-d-affaires.com\/en\/iata-baggage-service-strategy","og_site_name":"Voyages d&#039;affaires","article_published_time":"2025-05-15T08:38:48+00:00","article_modified_time":"2025-05-15T09:25:18+00:00","og_image":[{"width":750,"height":502,"url":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/zone-check-in-aeroport-de-vienne-austria.jpg","type":"image\/jpeg"}],"author":"Luc Citrinot","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Luc Citrinot","Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service","url":"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service","name":"Baggage at the heart of a new IATA service strategy","isPartOf":{"@id":"https:\/\/www.voyages-d-affaires.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service#primaryimage"},"image":{"@id":"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service#primaryimage"},"thumbnailUrl":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/zone-check-in-aeroport-de-vienne-austria.jpg","datePublished":"2025-05-15T08:38:48+00:00","dateModified":"2025-05-15T09:25:18+00:00","author":{"@id":"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/c74b2eea412d55da7482e81e95f8edc3"},"description":"The International Air Transport Association (IATA) is finally thinking about how to improve baggage mishandling more effectively.","breadcrumb":{"@id":"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service#primaryimage","url":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/zone-check-in-aeroport-de-vienne-austria.jpg","contentUrl":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/zone-check-in-aeroport-de-vienne-austria.jpg","width":750,"height":502,"caption":"Zone d'enregistrement d'Austrian Airlines \u00e0 Vienne (Photo: Luc Citrinot)"},{"@type":"BreadcrumbList","@id":"https:\/\/www.voyages-d-affaires.com\/en\/iata-bagages-strategie-service#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.voyages-d-affaires.com\/"},{"@type":"ListItem","position":2,"name":"IATA se penche sur les bagages"}]},{"@type":"WebSite","@id":"https:\/\/www.voyages-d-affaires.com\/#website","url":"https:\/\/www.voyages-d-affaires.com\/","name":"Business travel","description":"THE FRENCH BUSINESS TRAVEL &amp; MICE MEDIA","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.voyages-d-affaires.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/c74b2eea412d55da7482e81e95f8edc3","name":"Luc Citrinot","url":"https:\/\/www.voyages-d-affaires.com\/en\/author\/luccitrinot"}]}},"_links":{"self":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/199971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/comments?post=199971"}],"version-history":[{"count":15,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/199971\/revisions"}],"predecessor-version":[{"id":200045,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/199971\/revisions\/200045"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/media\/200003"}],"wp:attachment":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/media?parent=199971"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/categories?post=199971"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/tags?post=199971"},{"taxonomy":"type-darticle","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/type-darticle?post=199971"},{"taxonomy":"n_magazine","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/n_magazine?post=199971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}