{"id":201025,"date":"2025-05-30T12:07:13","date_gmt":"2025-05-30T10:07:13","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=201025"},"modified":"2025-05-30T12:07:13","modified_gmt":"2025-05-30T10:07:13","slug":"amex-gbt-virtual-agent-ia","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/amex-gbt-virtual-agent-ia","title":{"rendered":"Amex GBT: AI to boost chat"},"content":{"rendered":"<p>The cat from<strong>Amex GBT <\/strong>is honing its conversational skills. TMC announced on Wednesday that its virtual agent, which will be launched in 2020, is gaining in strength thanks to the<strong>artificial intelligence<\/strong>. More specifically, it involves the use of a <strong>large-scale language model<\/strong> (\"Large Language Model\", or LLM), which should make exchanges more fluid, more natural and more intuitive.<\/p>\n\n\n\n<p>At the same time, <strong>American Express GBT<\/strong> now includes a <strong>natural language query in its Egencia Analytics Studio data and reporting tool<\/strong>. The aim is to give travel managers easier access to travel programme data by asking questions in plain language, and to go beyond standard reports to obtain detailed information on expenditure and travel habits. It should be noted, however, that this functionality is still in beta version: it should be available in the near future. <strong>fully available in 2026<\/strong>.<\/p>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/expedia-amex-gbt-egencia-fraudes-20240201.html\/\" data-id=\"167563\">Amex GBT Egencia: AI and Expedia to help track down fraud<\/a><\/p><\/aside>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"434\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/american-express-gbt.jpg\" alt=\"American Express GBT\" class=\"wp-image-201029\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/american-express-gbt.jpg 650w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/05\/american-express-gbt-300x200-derived.jpg 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><figcaption class=\"wp-element-caption\"><em>American Express GBT<\/em><\/figcaption><\/figure><\/div>\n\n\n<aside class=\"wp-block-varenne-quote\"><blockquote><p>We will continue to focus on using the most advanced technologies to create seamless experiences for travellers, organisers and travel managers. AI gives us the opportunity to offer our customers smarter and more intuitive ways to manage their travel preferences.<\/p><cite>John Sturino, Amex GBT<\/cite><\/blockquote><\/aside>\n\n\n\n<p>\" <em>Amex GBT has been using AI for years to improve customer experience<\/em> \"says John Sturino, Senior Vice President of Travel Products and Engineering at Amex GBT. \" <em>We will continue to focus on using the most advanced technologies to create seamless experiences for travellers, organisers and travel managers. AI gives us the opportunity to offer our customers smarter and more intuitive ways to manage their travel preferences.<\/em> \".<\/p>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/rachat-cwt-amex-gbt-uk-20250306.html\/\" data-id=\"193563\">Amex GBT's takeover of CWT approved in the UK<\/a><\/p><\/aside>","protected":false},"excerpt":{"rendered":"<p>American Express GBT is announcing a step-up in customer experience via TMC chat, thanks to artificial intelligence.<\/p>","protected":false},"author":17,"featured_media":201027,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[77,79],"tags":[1649,1903,2067],"type-darticle":[52],"n_magazine":[],"class_list":["post-201025","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agences","category-outils-de-gestion","tag-chatbot","tag-intelligence-artificielle","tag-tmc","type-darticle-breve","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Amex GBT : l\u2019IA pour booster le chat<\/title>\n<meta name=\"description\" content=\"American Express GBT annonce une mont\u00e9e en gamme de l\u2019exp\u00e9rience clients via le chat de la TMC, gr\u00e2ce \u00e0 l\u2019intelligence artificielle.\" \/>\n<meta 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