{"id":204159,"date":"2025-07-23T15:05:56","date_gmt":"2025-07-23T13:05:56","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=204159"},"modified":"2025-08-12T18:39:16","modified_gmt":"2025-08-12T16:39:16","slug":"ia-booking-agent-sap-concur","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/ia-booking-agent-sap-concur","title":{"rendered":"AI: the promise of SAP Concur"},"content":{"rendered":"<p>Concur took advantage of the convention <strong>GBTA <\/strong>organised this year in Denver to put the spotlight on its projects in the field of AI. With an ambitious promise, to say the least: <strong>\"Reinventing business travel<\/strong>. To do this, however, the specialist in business travel solutions is basing itself on a credo that has been familiar to the ecosystem for many years: closing the gap with leisure tools in terms of user experience. Concur promises \"new functionalities inspired by the general public\", and \"a future where business travel and expense management becomes fluid, intuitive... and largely automated\". And since the subject has simply been unavoidable for months, it will of course be a question of exploiting the resources of artificial intelligence. With a star asset: <strong>Booking Agent<\/strong>. A tool expected in the fourth quarter, and even as early as August 2025 for customers in the Early Adopter programme.<\/p>\n\n\n\n<aside class=\"wp-block-varenne-quote\"><blockquote><p>SAP Concur takes intelligent business travel automation a step further with Booking Agent<\/p><\/blockquote><\/aside>\n\n\n\n<p>Heralded as \"a new AI-powered solution\", Booking Agent faces the ever-ambitious challenge of reconciling simplified travel booking with compliance with travel policy. The conversational AI, equipped with a natural language interface, should enable the user to obtain personalised recommendations, compatible with both budgetary constraints and the traveller's profile. The project managers sum up: \"&nbsp;<strong>SAP Concur takes intelligent business travel automation a step further with Booking Agent<\/strong>. This conversational agent, integrated into SAP's Joule Agents network, enables employees to book a trip in line with internal policy, without having to know every last detail\".<\/p>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/sap-concur-freins-deplacements-20250707.html\/\" data-id=\"203285\">Travel disincentives identified by SAP Concur<\/a><\/p><\/aside>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"497\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/07\/sap-concur-w.jpg\" alt=\"SAP Concur\" class=\"wp-image-204191\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/07\/sap-concur-w.jpg 650w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/07\/sap-concur-w-300x229-derived.jpg 300w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/07\/sap-concur-w-80x60-derived.jpg 80w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><figcaption class=\"wp-element-caption\"><em>SAP Concur<\/em><\/figcaption><\/figure><\/div>\n\n\n<aside class=\"wp-block-varenne-quote\"><blockquote><p>With SAP Business AI, we're transforming the way companies manage business travel<\/p><cite>Charlie Sultan, President of Concur Travel at SAP Concur<\/cite><\/blockquote><\/aside>\n\n\n\n<p>Alongside the Booking Agent announcement, two other projects were detailed at the GBTA convention. <strong>Concur Request<\/strong> is strengthened by the ability to manage multi-trip planning. This means that several trips can be grouped together in a single request, either for a single employee or for an entire team.<\/p>\n\n\n\n<p>SAP Concur is also emphasising the duty of care aspect. Concur Request integrates risk alerts linked to imponderables of varying severity - strikes, disasters, visas - and based on Riskline information.<\/p>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/amex-gbt-agent-virtuel-ia-20250530.html\/\" data-id=\"201025\">Amex GBT: AI to boost chat<\/a><\/p><\/aside>\n\n\n\n<p>As for the <strong>Trip Extras<\/strong>To achieve this, it needs to extend the catalogue of partners offering third-party services, while making their offer compatible with the travel policy and other CSR commitments.<\/p>\n\n\n\n<p>Charlie Sultan, President of Concur Travel at SAP Concur, comments: \"&nbsp;<em>We continue to enhance the new Concur Travel experience to better meet the needs of our customers. With SAP Business AI, we're transforming the way organisations manage business travel.<\/em>&nbsp;\".<\/p>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/sap-concur-rebond-depenses-travel-20250812.html\/\" data-id=\"205125\">SAP Concur: travel spend rebound channelled by savvy travel management<\/a><\/p><\/aside>","protected":false},"excerpt":{"rendered":"<p>Booking Agent is the latest artificial intelligence innovation unveiled by SAP Concur. <\/p>","protected":false},"author":17,"featured_media":204165,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105],"tags":[1903],"type-darticle":[52],"n_magazine":[],"class_list":["post-204159","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technologies","tag-intelligence-artificielle","type-darticle-breve","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IA\u00a0: Booking Agent d\u00e9voil\u00e9 par SAP Concur<\/title>\n<meta name=\"description\" content=\"Booking Agent compte parmi les nouveaux projets d\u00e9voil\u00e9s par SAP Concur en mati\u00e8re d\u2019intelligence artificielle.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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