{"id":208219,"date":"2025-09-22T08:08:00","date_gmt":"2025-09-22T06:08:00","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=208219"},"modified":"2025-09-26T11:16:42","modified_gmt":"2025-09-26T09:16:42","slug":"american-express-bernet-travel-study","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/american-express-bernet-travel-study","title":{"rendered":"A. Bernet (American Express): \"Travel, but not at any price\"."},"content":{"rendered":"<h3 class=\"wp-block-heading\" id=\"h-le-voyage-d-affaires-est-il-un-investissement-toujours-aussi-strategique-aux-yeux-des-entreprises\">Is business travel still a strategic investment for companies?<\/h3>\n\n\n\n<p><strong>Arnaud Bernet -<\/strong> More than ever, if the figures are anything to go by. Our study published in 2024 already showed this, and this year's study confirms it even more: 96 % of companies tell us that they make business trips, 3 points more than last year. More than half of managers - 54 % to be precise - believe that it is impossible for their company to grow without travelling. For companies with more than 500 employees, this figure rises to 69 %.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-quels-sont-les-besoins-qui-motivent-autant-ces-deplacements\">What are the needs that drive such travel?<\/h3>\n\n\n\n<p><strong><strong>A. B. -<\/strong> <\/strong>There are three main reasons for this. The first is the need for companies to be present and active in their markets. 65 % of business leaders believe that being visible, for example at industry events such as trade fairs, is essential to their development. The second reason, according to 64 % of managers, is the need to meet prospective customers, for their commercial development. Last but not least, the third reason, according to 68 % of business leaders, is that it is still essential to meet existing customers, in order to build loyalty.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-on-parle-souvent-de-deplacements-plus-longs-par-exemple-un-seul-voyage-long-courrier-contre-plusieurs-allers-retours-auparavant-le-constatez-vous\">We're often talking about longer journeys, for example a single long-haul trip, as opposed to several return trips in the past. Are you noticing this?<\/h3>\n\n\n\n<p><strong><strong>A. B. -<\/strong> <\/strong>This is a strong trend that we are seeing. Daytime round trips are still in the majority, but are down on 2024. From 61 % last year, this figure has fallen to 55 %. Conversely, trips lasting several days - but less than a week - are on the rise, up 4 points to 30 %. This could reflect companies' desire to make each of their journeys more efficient. A day's round trip may be worthwhile, but sometimes it's better to group several meetings together over two or three days.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"813\" data-id=\"208233\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/09\/amex-etude-deplacements-pro-2.jpg\" alt=\"American Express-Viavoice survey\" class=\"wp-image-208233\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/09\/amex-etude-deplacements-pro-2.jpg 650w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/09\/amex-etude-deplacements-pro-2-240x300-derived.jpg 240w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/09\/amex-etude-deplacements-pro-2-10x12-derived.jpg 10w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"813\" data-id=\"208235\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/09\/amex-etude-deplacements-pro-3.jpg\" alt=\"American Express-Viavoice survey\" class=\"wp-image-208235\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/09\/amex-etude-deplacements-pro-3.jpg 650w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/09\/amex-etude-deplacements-pro-3-240x300-derived.jpg 240w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/09\/amex-etude-deplacements-pro-3-10x12-derived.jpg 10w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/figure>\n<\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-vous-observez-une-croissance-importante-des-deplacements-a-l-international-est-ce-le-cas-pour-tous-les-types-d-entreprises\">You've seen a significant increase in international travel. Is this the case for all types of company?<\/h3>\n\n\n\n<p><strong><strong>A. B. -<\/strong> <\/strong>I was very surprised to see a sharp increase. Last year, 9 % of the companies surveyed said they travelled internationally. This year, the figure has risen to 21 %. That's an impressive 12-point increase. We questioned companies of all sizes, and this dynamic is even stronger among SMEs, with a figure of 36 %, compared with 12 % in 2024 for these companies. While Europe accounts for the majority of these movements, a large proportion is also directed towards North America. For example, for SMEs with 50-99 employees, 37 % of business trips are to this part of the world, and Asia in 19% of cases.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-le-climat-economique-et-geopolitique-incertain-ne-semble-donc-pas-peser-sur-l-envie-de-voyager\">So the uncertain economic and geopolitical climate doesn't seem to be affecting people's desire to travel?<\/h3>\n\n\n\n<p><strong><strong>A. B. -<\/strong> <\/strong>The results of our study show that French companies are continuing to travel, and this trend has increased over the last year. Companies are investing in business travel because they understand the impact it can have on the performance of their organisation.<\/p>\n\n\n\n<aside class=\"wp-block-varenne-quote\"><blockquote><p>Cost control is, as it was last year, the number one challenge for companies, but even more so.<\/p><\/blockquote><\/aside>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-pour-autant-face-a-la-croissance-des-voyages-d-affaires-les-entreprises-evoquent-comme-principal-defi-la-gestion-des-couts-et-le-suivi-des-depenses\">However, faced with the growth in business travel, companies cite cost management and expense tracking as their main challenge.<\/h3>\n\n\n\n<p><strong><strong>A. B. -<\/strong> <\/strong>The main message is \"travel, yes, but not at any price\". Like last year, cost control is the number one challenge for companies, but even more so. The budgetary aspect has taken on much greater importance in the eyes of managers, rising from 35 % to 49 % of responses, an increase of 14 points. And, logically, this challenge rises to 65 % for large companies, which have more complex organisations. The challenge for these companies and their travel managers is to reconcile a dual objective: to contribute to the company's growth by travelling more, and also to manage and control the cost of travel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-quelles-solutions-les-entreprises-ont-elles-a-leur-disposition-pour-relever-ce-defi\">What solutions do companies have to meet this challenge?<\/h3>\n\n\n\n<p><strong><strong>A. B. -<\/strong> <\/strong>Companies have several solutions, but above all they can rely on experts and partners. For companies with more than 250 employees, 66 % are equipped with an expense management tool, 49% with booking tools and 36 % rely on a travel agency. 59 % of large companies with more than 500 employees and 50% of small and medium-sized companies with 250 to 499 employees have set up an individual or centralised business payment card programme.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-pour-donner-de-la-visibilite-aux-depenses-les-outils-de-gestion-des-notes-de-frais-ou-la-digitalisation-des-processus-de-reservation-sont-des-solutions-cles-un-programme-de-cartes-de-paiement-l-est-il-tout-autant\">Expense management tools and the digitisation of booking processes are key solutions for providing visibility over expenditure. But is a payment card programme just as important?<\/h3>\n\n\n\n<p><strong><strong>A. B. -<\/strong> <\/strong>A business card programme, whether individual or centralised, is deemed effective by 94% of companies that have introduced it. This is no mean feat. Our aim is to help companies manage their business travel in a comprehensive and structured way. To do this, companies need visibility over their expenditure. This is not as simple as it sounds, as many expenses can fall outside the usual approval circuit, such as payments made using personal cards. Our role is to provide companies with a turnkey programme for total visibility of all their expenses. From there, you have a better view of whether your company's travel policy is being respected. If some travellers are not complying with it, it means either that better communication is needed, or that the travel policy needs to be adapted to meet needs that may not have been identified beforehand.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-les-reportings-offerts-par-les-moyens-de-paiement-sont-donc-les-plus-complets\">So the reports offered by payment methods are the most comprehensive?<\/h3>\n\n\n\n<p><strong><strong>A. B. -<\/strong> <\/strong>Our reports can include all expenditure on business travel, whether by air, rail, hotel or car hire.... With our single report, companies have complete visibility of all their travel expenditure. The advantage of this is better negotiating leverage. Let me give you an example: if today only 50% of hotel bookings are made in accordance with the company's travel policy, the company will not have full visibility. But if they have all the information about their expenditure with a hotel group in general or a particular establishment, they have more room for manoeuvre when it comes to negotiating. The last interesting thing is that, thanks to the large number of customers who use our cards, we can provide companies - anonymously, of course - with an overview of best practices in the market, such as knowing whether the fare offered on flights from Paris to New York is competitive compared with companies of the same size that make roughly the same number of trips. This will enable the travel manager to assess purchasing performance and, depending on the situation, to have negotiating levers with his supplier.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"813\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/09\/amex-etude-deplacements-pro-4.jpg\" alt=\"American Express-Viavoice survey\" class=\"wp-image-208237\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/09\/amex-etude-deplacements-pro-4.jpg 650w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/09\/amex-etude-deplacements-pro-4-240x300-derived.jpg 240w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2025\/09\/amex-etude-deplacements-pro-4-10x12-derived.jpg 10w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-comment-evolue-le-cote-paiement-du-voyage-d-affaires\">How is the payment side of business travel evolving?<\/h3>\n\n\n\n<p><strong><strong>A. B. -<\/strong> <\/strong>The world of business travel is made up of many different players, each with its own specificity. Each supplier has its own expertise. Some are highly technical, while others focus more on financing or reporting. As a result, interoperability between all the players is key. It is essential for a company to ensure that the suppliers it chooses for each of these stages can all interact with each other, with well-connected data flows.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-comment-travaillez-vous-sur-ce-sujet-de-l-interoperabilite\">How are you working on interoperability?<\/h3>\n\n\n\n<p><strong><strong>A. B. -<\/strong> <\/strong>We have a partnerships team, whose main mission is to work with all the players in the market. These include airlines, car rental companies and hotel groups, travel agencies and those specialising in the hotel industry, as well as booking and expense management tools. We also make sure that new entrants to the market are connected to our tools, that we can receive their data flows and send them ours, while complying with the RGPD, which is a very important issue for us today.<\/p>\n\n\n\n<aside class=\"wp-block-varenne-quote\"><blockquote><p>The MICE context is special. It's a non-recurring activity, with specific needs.<\/p><\/blockquote><\/aside>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-on-parle-de-la-visibilite-sur-les-depenses-il-y-a-un-domaine-que-toutes-les-entreprises-essaient-d-optimiser-c-est-le-mice-quelle-est-votre-reponse-a-ces-attentes\">We're talking about visibility of expenditure. There's one area that all companies are trying to optimise, and that's MICE. What is your response to these expectations?<\/h3>\n\n\n\n<p><strong><strong>A. B. -<\/strong> <\/strong>The MICE context is special. It's a non-recurring activity, with specific needs. You don't buy a convention for 2,000 people in the same way as a meeting for 50 employees. Within a company, it's not always easy to integrate into an ERP system suppliers who may only be used once a year, or even once at all. It costs time and money. At American Express, we have dedicated MICE cards. Either physical cards designed for smaller events, or virtual cards more suited to larger events. We support our customers in terms of cash flow and reporting, which is advantageous both for the events agency, which is guaranteed to be paid within a few days, and for our customers, who benefit from payment terms of up to 60 days.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-face-aux-atouts-des-moyens-de-paiement-devez-vous-encore-convaincre-les-entreprises\">Faced with the advantages of payment methods, do you still need to convince businesses?<\/h3>\n\n\n\n<p><strong><strong>A. B. -<\/strong> <\/strong>Today, American Express is accepted at 160 million merchants worldwide and we have 146 million cards in circulation (individuals and businesses combined). The travel industry accepts the American Express card. My challenge is to convince more companies to use our payment methods. Our role is to explain the value of American Express solutions for optimising business travel expenditure and supporting the economic performance of organisations. In addition, many employees still use their personal card to pay their business expenses, and therefore experience a time lag between payment, the sending of the expense report and reimbursement by the company. With our cards, however, they will be debited the following month, leaving enough time for the expense claim and reimbursement process to take place.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Arnaud Bernet, Director of the Corporate Business Unit at American Express France, reviews the findings of the second edition of the business travel survey carried out with Viavoice.<\/p>","protected":false},"author":19,"featured_media":181229,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[79,143],"tags":[1051,1093,1671],"type-darticle":[51],"n_magazine":[],"class_list":["post-208219","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outils-de-gestion","category-interviews","tag-solutions-de-paiement","tag-notes-de-frais","tag-politique-voyages","type-darticle-interview","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A. 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