{"id":209417,"date":"2025-10-15T08:25:19","date_gmt":"2025-10-15T06:25:19","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=209417"},"modified":"2025-10-16T12:26:31","modified_gmt":"2025-10-16T10:26:31","slug":"sita-digital-technology-passengers","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/passagers-technologie-numerique-sita","title":{"rendered":"Airports: a frustrating digital journey according to SITA"},"content":{"rendered":"
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While passengers have adapted to an increasingly digital world, it seems that the travel industry is now lagging behind. When it comes to getting on a plane, they still have to queue up, print out their document and possibly do it all over again. The 2025 edition of the SITA<\/a> Passenger IT Insights highlights a clear discrepancy: travellers want simple, intelligent journeys. They want the airline industry to speed up its digital transformation.<\/p>\r\n\r\n\r\n\r\n

The report is based on the opinions of over 7,500 passengers from 25 countries around the world. Authentic testimonials, taken on the...<\/p>\n<\/div>\n

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While passengers have adapted to an increasingly digital world, it seems that the travel industry is now lagging behind. When it comes to getting on a plane, they still have to queue up, print out their document and possibly do it all over again. The 2025 edition of the SITA<\/a> Passenger IT Insights highlights a clear discrepancy: travellers want simple, intelligent journeys. They want the airline industry to speed up its digital transformation.<\/p>\r\n\r\n\r\n\r\n

The report is based on the opinions of over 7,500 passengers from 25 countries around the world. These authentic testimonials, taken on the spot as they left the plane or before boarding, reflect a common aspiration: air travel must meet passengers' wishes. And not the other way round.<\/p>\r\n\r\n\r\n\r\n

The expectations are clear: simple, reliable and sustainable journeys. Simplicity means shorter waiting times, smooth intermodal journeys and real-time updates available on smartphones. Nearly two-thirds of travellers want faster processing at the airport, and 42 % would like a single ticket covering all modes of transport. Including public transport.<\/p>\r\n\r\n\r\n\r\n

80 % passengers ready to store their passport on their phone<\/h2>\r\n\r\n\r\n\r\n

Mobile phones are already becoming the centre of gravity for travel. According to SITA, its use has increased by twenty points since 2020. The \"digital-first\" generations are in fact setting the new standards for travel. \" Passengers are not resistant to change. They have already changed<\/em> \"explains David Lavorel, CEO of SITA. \" They've gone digital. It's up to us to follow. The future of travel is not about adding technology, it's about removing friction.<\/em><\/p>\r\n\r\n\r\n\r\n

The use of biometric techniques<\/a> and digital identity are by no means futuristic for these generations. Quite the contrary, according to SITA. According to its report, the majority of passengers prefer biometric gates to traditional counters. Nearly 80 % are prepared to store their passport on their phone, and two-thirds would pay for this convenience. Worldwide, the adoption of digital identity is expected to grow from 155 million users today to 1.27 billion by 2029.<\/p>\r\n\r\n\r\n\r\n