{"id":219259,"date":"2026-03-16T10:59:56","date_gmt":"2026-03-16T09:59:56","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=219259"},"modified":"2026-03-16T10:59:57","modified_gmt":"2026-03-16T09:59:57","slug":"tgv-lyria-strengthens-on-board-service","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/tgv-lyria-strengthens-on-board-service","title":{"rendered":"TGV Lyria strengthens its on-board service"},"content":{"rendered":"<p>To further improve the level of service on board its trains between France and Switzerland, TGV <strong>Lyria <\/strong>has signed an agreement with the EHL Hospitality Business School, the former \u00c9cole h\u00f4teli\u00e8re de Lausanne founded in 1893, which specialises in service excellence. The aim of this partnership is to improve the travel experience, particularly for its business customers, by putting people at the heart of the service through \"\u00a0<em>greater personalisation, fluidity and consideration\u00a0<\/em>\"says the Franco-Swiss railway company in a press release. It goes on to specify that this will involve a \"\u00a0<em>attentive welcome, the right gestures, an eye for detail<\/em>\u00a0\"It is also about anticipating passengers' needs.<\/p>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/lyria-first-signature\/\" data-id=\"190971\">TGV Lyria swaps Business Premi\u00e8re for Premi\u00e8re Signature<\/a><\/p><\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-des-modules-de-formation-adaptes-a-chaque-categorie-de-personnel\">Training modules tailored to each category of staff<\/h2>\n\n\n\n<p>Through various modules, EHL will train Lyria TGV train crews to \"\u00a0<em>transposing the codes of top-of-the-range hotels to the world of rail travel\u00a0<\/em>\"Some 430 French and Swiss conductors, train drivers, service agents and other people in contact with business and leisure customers are involved. <\/p>\n\n\n\n<p>Implemented throughout 2026, the new service standards will be the result of training based on three points: attention, generosity and precision. All of which should help to increase customer satisfaction on board, which stood at 83% in 2024, and thus customer loyalty. This focus on service is one of the ways in which TGV Lyria is preparing for the arrival of a potential competitor on its services between Paris, Zurich, Geneva and Lausanne.\u00a0<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"488\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2026\/03\/lyria-repas.jpg\" alt=\"\" class=\"wp-image-219269\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2026\/03\/lyria-repas.jpg 650w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2026\/03\/lyria-repas-300x225-derived.jpg 300w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2026\/03\/lyria-repas-16x12-derived.jpg 16w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2026\/03\/lyria-repas-80x60-derived.jpg 80w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2026\/03\/lyria-repas-265x198-derived.jpg 265w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/figure><\/div>\n\n\n<aside class=\"wp-block-varenne-highlight-box\">\n<h3 class=\"wp-block-heading\" id=\"h-la-table-des-chefs-point-fort-du-voyage\">The chefs' table, the highlight of the trip<\/h3>\n\n\n\n<p>TGV Lyria's other constant focus is on in-flight catering offered by Gatesolutions, with a \"La Table\" menu in its Premi\u00e8re Signature class designed by chefs Michel Roth and Danny Khezzar. This winter, the menu was enhanced by a generous poultry supreme prepared by Juliette Duf\u00eatre, the chef at the Botani restaurant in Lyon, who last October won the 1st edition of the TGV Lyria Grand Culinary Competition, which took place in the Paris-Lyon station, which was transformed into a gastronomic stage for the event.<\/p>\n<p>As part of this policy of improving its overall offer, passengers travelling in Premi\u00e8re Signature have recently been given a basket containing a refreshing wipe, a mint candy from a well-known Swiss brand or a toothpick. A courtesy kit in the style of airline business class is also distributed one week a month on all routes, including a hand cream, a manicure kit and something to clean your phone or glasses.<\/p>\n<\/aside>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/lyria-in-flight-catering\/\" data-id=\"184675\">Lyria further enhances its in-flight catering offer<\/a><\/p><\/aside>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>As part of a review of its service standards, the Franco-Swiss airline has joined forces with the Swiss-based EHL Hospitality Business School to improve its service in general and its Premi\u00e8re Signature service in particular.<\/p>","protected":false},"author":71,"featured_media":219267,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[61],"tags":[1043,1353,1431,1697],"type-darticle":[52],"n_magazine":[],"class_list":["post-219259","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ferroviaire","tag-suisse","tag-compagnies-ferroviaires","tag-train","tag-lyria","type-darticle-breve","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>TGV Lyria monte en gamme<\/title>\n<meta name=\"description\" content=\"Lyria s\u2019est associ\u00e9e \u00e0 la EHL Hospitality Business School pour am\u00e9liorer son service en g\u00e9n\u00e9ral et en Premi\u00e8re Signature en particulier.\" \/>\n<meta name=\"robots\" content=\"index, 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