{"id":223979,"date":"2026-06-03T08:43:04","date_gmt":"2026-06-03T06:43:04","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=223979"},"modified":"2026-06-03T09:28:40","modified_gmt":"2026-06-03T07:28:40","slug":"lufthansa-flexible-fare-refunds","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/lufthansa-remboursement-tarifs-flex","title":{"rendered":"Lufthansa reviews its refund conditions following the anger of business travellers"},"content":{"rendered":"\n<p>Un magistral retournement de situation. En avril dernier, <a href=\"https:\/\/www.voyages-d-affaires.com\/lhiver-2026-27-groupe-lufthansa\">le groupe Lufthansa<\/a> (Lufthansa, Swiss International Air Lines, Austrian Airlines, Brussels Airlines et Discover Airlines) avait d\u00e9cid\u00e9 d&rsquo;augmenter les frais de remboursement sur ses billets \u00ab\u00a0flex\u00a0\u00bb- c&rsquo;est \u00e0 dire les tarifs permettant normalement d&rsquo;annuler ou de changer un vol sans p\u00e9nalit\u00e9. Ces billets, historiquement con\u00e7us pour offrir une annulation sans contrainte, \u00e9taient devenus assortis de frais importants allant jusqu\u2019\u00e0 1 500 \u20ac en Premi\u00e8re classe.<\/p>\n<p>La d\u00e9cision avait g\u00e9n\u00e9r\u00e9 un toll\u00e9 chez les professionnels du voyage d\u2019affaires et les voyageurs fr\u00e9quents. A l&rsquo;\u00e9vidence, un tel geste vidait de sa substance une offre tarifaire pr\u00e9sent\u00e9e comme pleinement flexible.\u00a0<\/p>\n<p>En Allemagne, l&rsquo;association Verband Deutsches Reisemanagement (VDR) &#8211; Association Allemande du Voyage d&rsquo;Affaires &#8211; s&rsquo;\u00e9tait montr\u00e9e particuli\u00e8rement critique. Elle avait indiqu\u00e9 qu&rsquo;une telle d\u00e9cision \u00e9rodait la confiance des voyageurs d&rsquo;affaires dans le groupe a\u00e9rien allemand, faisant comprendre \u00e0 mi-mots que ces derniers pourraient aller voir ailleurs.<\/p>\n<p>Le groupe allemand fait d\u00e9sormais machine arri\u00e8re et r\u00e9tablit en grande partie la flexibilit\u00e9 initiale de ses offres. Dans un communiqu\u00e9 sur son site corporate, Lufthansa explique que la d\u00e9cision pr\u00e9c\u00e9dente n&rsquo;\u00e9tait que temporaire -ce qu&rsquo;elle n&rsquo;avait pas indiqu\u00e9 \u00e0 l&rsquo;\u00e9poque. Elle \u00e9voque notamment une stabilisation des conditions op\u00e9rationnelles, sans toutefois pr\u00e9ciser pourquoi elles sont d\u00e9sormais diff\u00e9rentes d&rsquo;il y a deux mois. Le groupe indique que la plupart des tarifs retrouveront leur flexibilit\u00e9 habituelle.<\/p>\n<div class=\"flex max-w-full flex-col gap-4 grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"0a51696d-6ebe-4b90-bead-8c83234d893a\" data-message-model-slug=\"gpt-5-3-mini\" data-turn-start-message=\"true\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden\">\n<div class=\"markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\">\n<p data-start=\"1944\" data-end=\"2187\">\u00c0 compter de ce 3 juin 2026, les billets Economy, Premium Economy et Business Class Flex sur les lignes concern\u00e9es redeviendront enti\u00e8rement remboursables sans frais. Seule la Premi\u00e8re classe conservera un frais de remboursement, bien que r\u00e9duit.<\/p>\n<p data-start=\"2189\" data-end=\"2373\">La mise en \u0153uvre du nouveau dispositif s\u2019effectue en deux temps, avec une seconde phase pr\u00e9vue le 10 juin 2026, visant \u00e0 r\u00e9duire \u00e9galement les frais sur les tarifs Basic Plus et Green.<\/p>\n<p data-start=\"2375\" data-end=\"2753\">Ce revirement s\u2019applique aux liaisons entre l\u2019Europe et l\u2019Asie-Pacifique, l\u2019Afrique du Sud, l\u2019\u00eele Maurice, les Seychelles ainsi qu\u2019\u00e0 certaines routes entre l\u2019Asie-Pacifique et le Br\u00e9sil. Les liaisons vers la Chine, le Japon, ainsi que certaines connexions entre l\u2019Allemagne, la Belgique, l\u2019Autriche ou la Suisse et l\u2019Asie du Sud-Est et l\u2019Australie restent exclues du dispositif.<\/p>\n<p data-start=\"2755\" data-end=\"2992\" data-is-last-node=\"\" data-is-only-node=\"\">Le retour \u00e0 une politique plus lisible sur les tarifs Flex marque un ajustement strat\u00e9gique pour Lufthansa. Et d\u00e9montre que le consommateur peut (encore) avoir le dernier mot.\u00a0<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"z-0 flex min-h-[46px] justify-start\">\u00a0<\/div>\n","protected":false},"excerpt":{"rendered":"<p>After deciding to impose high repayment conditions on flex tickets, the Lufthansa Group has to backtrack\u2026<\/p>","protected":false},"author":21,"featured_media":223983,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,71],"tags":[131,1607,2353],"type-darticle":[52],"n_magazine":[],"class_list":["post-223979","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aerien","category-politique-voyages","tag-compagnies-aeriennes","tag-lufthansa","tag-tarifs-voyages","type-darticle-breve","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - 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