{"id":225197,"date":"2026-06-17T11:47:13","date_gmt":"2026-06-17T09:47:13","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=225197"},"modified":"2026-06-17T11:47:13","modified_gmt":"2026-06-17T09:47:13","slug":"expense-reports-fuzzy-sap-concur","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/expense-reports-fuzzy-sap-concur","title":{"rendered":"Expense reports: between regulatory ambiguity and anxiety, employees are making it up as they go along"},"content":{"rendered":"<p>The subject regularly comes up: the lack of clarity in expense reimbursement policies and its consequences. At the forefront of this issue, <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/sap-concur-rebound-travel-expenses\/\">SAP Concur<\/a> reveals the results of a new study. With problematic findings, for both the company and business travellers.<\/p>\n\n\n\n<p>Naturally, fraud does not escape SAP Concur\u2019s radar. According to the travel and expense (T&amp;E) specialist, one in two business travellers (50 %) admits to having circumvented their company\u2019s travel expense policies at least once in their career. In more detail, SAP Concur highlights several instances of inappropriate behaviour: using corporate discounts to book personal travel (17%), unauthorised \u2018bleisure\u2019 \u2013 meaning extending a business trip without taking holiday leave or informing one\u2019s manager \u2013 (14%), or even the use of company funds for personal expenses (13%).<\/p>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/concur-palausi-interview-joule\/\" data-id=\"220963\">D. Palausi (SAP Concur): \"Joule, an AI assistant that will simplify booking and expense reporting\"<\/a><\/p><\/aside>\n\n\n\n<p>According to SAP Concur, these behaviours differ across generations. Whilst a third of baby boomers (32%) and 37 % of members of that generation admit to breaking the rules, the figure rises to 55 % for Generations Y and Z.<\/p>\n\n\n\n<p>Business travellers who bend the rules are never short of \u2018reasons\u2019 to explain their deviations from the norm. First and foremost is the excessive flexibility of reimbursement policies, which, according to 50% of those surveyed, makes it easy to justify most expenses. For 15% of business travellers, these breaches of the rules represent a form of compensation for salaries they consider insufficient. And for a similar proportion (14%), a lack of loyalty to the company is said to be the cause. Finally, 13% of those surveyed believe that cheating is normal\u2026 because \u2018everyone does it\u2019.<\/p>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/navan-vigilance-expenses-ia\/\" data-id=\"220801\">Excessive tips, falsified receipts: Navan tracks abuse with AI<\/a><\/p><\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-expense-anxiety-et-culture-de-confiance-mutuelle\">Expense anxiety and a culture of mutual trust<\/h2>\n\n\n\n<p>But fraud is not the only problem highlighted by SAP Concur in this study. According to the T&amp;E giant, a quarter of employees prefer not to claim certain legitimate expenses, \u201cfor fear of attracting attention\u201d. This phenomenon \u2013 referred to here as \u2018expense anxiety\u2019 \u2013 takes several forms: 18 % of employees fear being labelled as \u2018spendthrifts\u2019. And 19 % of those surveyed do not want to give the impression that they are spending more than their colleagues.<\/p>\n\n\n\n<aside class=\"wp-block-varenne-quote\"><blockquote><p><em>Companies need to clarify their policies and integrate transparent safeguards directly into T&amp;E management processes, in order to create a shared understanding of what is supported.<\/em><\/p><cite>Romain Delcroix, SAP Concur <\/cite><\/blockquote><\/aside>\n\n\n\n<p>Faced with this problematic behaviour, SAP Concur urges a move out of the grey area, by clarifying the rules: \"\u00a0<em>As an employer, you want to trust your staff to follow the rules. But vague guidelines leave room for interpretation, and delegating the responsibility of interpreting these rules to your employees can, in reality, generate genuine anxiety regarding expenses.<\/em>\u00a0\u00bb analyses Romain Delcroix, Head of SAP Concur France. He continues: \u00ab\u00a0<em>Companies must clarify their policies and integrate transparent safeguards directly into T&amp;E management processes, to create a common understanding of what is covered \u2013 so that every employee feels legitimate in declaring their actual expenses. This is how a culture of mutual trust is re-established: compliance stems more naturally from a successful employee experience.<\/em>\u00a0\".<\/p>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/concur-amex-gbt-alliance-complete\/\" data-id=\"208847\">Amex GBT teams up with SAP Concur to launch Complete all-in-one solution<\/a><\/p><\/aside>","protected":false},"excerpt":{"rendered":"<p>A new SAP Concur study highlights problematic employee expense reports, ranging from fraud to \"expense anxiety.\" The cause: rules that are still too unclear.<\/p>","protected":false},"author":17,"featured_media":225201,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[79,85],"tags":[1093],"type-darticle":[52],"n_magazine":[],"class_list":["post-225197","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outils-de-gestion","category-etudes-et-livresblancs","tag-notes-de-frais","type-darticle-breve","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Notes de frais : le flou profite aux uns\u2026 et paralyse les autres<\/title>\n<meta name=\"description\" content=\"D&#039;apr\u00e8s SAP Concur, des r\u00e8gles de remboursements trop floues des notes de frais entrainent des comportements probl\u00e9matiques en mati\u00e8re de travel &amp; 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