{"id":228801,"date":"2026-09-03T11:45:26","date_gmt":"2026-09-03T09:45:26","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=228801"},"modified":"2026-09-03T11:47:20","modified_gmt":"2026-09-03T09:47:20","slug":"two-innovations-united-airport-waiting","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/deux-innovations-united-attente-aeroport","title":{"rendered":"Two United innovations to reinvent airport waiting time"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>United <\/strong>introduced two digital innovations in quick succession on September 1st and 2nd, aimed at streamlining the journey for hurried travellers. The first relates to the management of flight disruptions, while the second focuses on the waiting time between two flights. Together, they target the same audience: frequent flyers accustomed to tight connections.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The airline states that 85 % of its customers use its app on the day of their flight, a figure that explains the decision to rely on digital solutions to cope with peaks in traffic. The automatic waiting list feature is therefore being introduced just before the Labour Day weekend, a period during which United expects 3.4 million passengers between 3 and 8 September \u2013 300,000 more than last year.<\/p>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/united-airlines-marseille-toulouse-luxembourg-2027\/\" data-id=\"228443\">United Airlines to Marseille, Toulouse and Luxembourg in 2027<\/a><\/p><\/aside>\n\n\n\n<aside class=\"wp-block-varenne-quote\"><blockquote><p>make the journey smoother and less stressful<\/p><\/blockquote><\/aside>\n\n\n\n<h2 id=\"h-rattraper-un-vol-plus-tot-sans-perdre-sa-reservation\" class=\"wp-block-heading\">Catching an earlier flight without losing your booking<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Specifically, a customer rebooked onto a later flight following a disruption can now join the standby list for three earlier eligible flights. United then automatically monitors availability and sends a text message as soon as a seat becomes free, without requiring the traveller to constantly check the app. The customer keeps their confirmed booking until they choose to switch to the earlier flight. \u00abThis feature reflects our commitment to making travel smoother and less stressful for our customers,\u00bb explains Jennifer Schwierzke, Vice President of Customer Operations, Strategy &amp; Execution at United. The tool adds to the existing self-service disruption management system (automatic rebooking, meal and hotel vouchers, baggage tracking), as well as recent additions such as inbound aircraft tracking, the TSA security wait time tracker \u2013 a first among major US airlines \u2013 and personalised connection assistance via ConnectionSaver.<\/p>\n\n\n\n<h2 id=\"h-des-repas-precommandes-a-recuperer-pres-de-la-porte\" class=\"wp-block-heading\">Pre-ordered meals, for collection near the door<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"433\" src=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2026\/09\/united-food.jpg\" alt=\"\" class=\"wp-image-228805\" srcset=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2026\/09\/united-food.jpg 650w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2026\/09\/united-food-18x12.jpg 18w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2026\/09\/united-food-300x200.jpg 300w, https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2026\/09\/united-food-240x160.jpg 240w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><figcaption class=\"wp-element-caption\"><em>United is trialling a gate-pickup ordering service at Newark<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Additionally, United is testing the possibility at Newark Airport of ordering food and essentials in advance via the app, for collection from a dedicated shelf near the boarding gate. The service is available on selected flights serving up to nine gates in Terminal C (C125-C138), on both domestic and international routes. Customers receive a notification before departure and choose from sandwiches, salads, drinks, snacks, as well as over-the-counter medicines, travel pillows or charging cables. For this pilot, United is partnering with OTG and the restaurants Nonna\u2019s Kitchen and Victory Grill.\u00ab <em>The moment just before boarding is one of those times when the customer wants quick access to food, without any complexity <\/em>\u00bb, says David Kinzelman, Chief Customer Officer of United. The trial is set to expand to <strong>Houston <\/strong>later in the year, with national retailers, and could eventually be integrated into in-flight entertainment screens.<\/p>\n\n\n\n<aside class=\"wp-block-varenne-link-block\"><p><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/pre-selection-meals-united-economy\/\" data-id=\"215181\">Pre-select your meal on United's long-haul economy flights<\/a><\/p><\/aside>","protected":false},"excerpt":{"rendered":"<p>United is deploying automated flight tracking on its app and testing meal ordering for gate collection in Newark, two new features aimed at saving time for business travellers making connections or facing disruption.<\/p>","protected":false},"author":17,"featured_media":228803,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105],"tags":[121,131,1429],"type-darticle":[52],"n_magazine":[],"class_list":["post-228801","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technologies","tag-etats-unis","tag-compagnies-aeriennes","tag-applications-mobiles","type-darticle-breve","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>United innove sur deux fronts : correspondances et restauration<\/title>\n<meta name=\"description\" content=\"L&#039;application mobile de United surveille automatiquement les vols plus t\u00f4t en cas de retard et teste la commande de repas \u00e0 retirer en porte \u00e0 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