{"id":229725,"date":"2026-09-29T10:54:49","date_gmt":"2026-09-29T08:54:49","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=229725"},"modified":"2026-10-08T11:18:06","modified_gmt":"2026-10-08T09:18:06","slug":"interview-with-sandra-levy-from-navan-france","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/interview-sandra-levy-navan-france","title":{"rendered":"Interview: Sandra L\u00e9vy, Head of Travel Advisory and Community, Navan France"},"content":{"rendered":"

What does your new role as Head of Travel, Advisory and Community entail?<\/h3>\n\n\n\n

Sandra L\u00e9vy \u2013 <\/strong>I spent nearly 18 years in purchasing at METRO, including 8 years in indirect purchasing, where as indirect purchasing manager for the last 3 years, I was able to manage purchasing across the entire business travel chain; I also had the opportunity to be a member of the AFTM board of directors, which allowed me to understand how difficult it is for companies to balance employee experience, cost control and compliance. In my role, I support companies in their travel challenges: optimizing costs, improving the traveler experience, innovation, CSR\u2026; I have also created a Travel Experts Community to share best practices, advance the industry and listen to customers, putting the customer voice internally and connecting with the Product teams.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Does this transition from the world of purchasing to that of TMC give you a different approach?<\/h3>\n\n\n\n

Sandra L\u00e9vy \u2013 <\/strong>Absolutely. For years, I have been in the purchasing department, where I understand perfectly the challenges: the need for visibility on spending, the requirement for control and compliance, the need for fluidity in the traveler experience, not to mention the CSR and Duty of Care issues. Today, at Navan, this experience of being a purchasing professional is my greatest strength. Instead of seeing travel management as a cost center to consolidate, this dual culture allows me to approach it as a lever for commitment and productivity. I was also impressed by their ability to differentiate themselves from the market by immediately creating a unified technology that brings together travel agency, booking management, payment, expense notes, and, more recently, with the acquisition of BoomPop, Meetings&Events management. I have been following their trajectory for a while, and I am very happy to join the team in a framework that I will be able to create and develop myself.<\/p>\n\n\n\n

You obviously subscribe to Navan\u2019s vision on AI...<\/h3>\n\n\n\n

Sandra L\u00e9vy \u2013 <\/strong>Absolutely. We are now moving beyond the framework of reactive interfaces or chatbot concepts, to a truly proactive and predictive AI. At Navan, AI doesn\u2019t wait for prompts: it anticipates. If the weather conditions deteriorate or heavy traffic threatens to impact a flight, the AI automatically suggests advancing the taxi\/VTC time. It adjusts connections in case of train delays and memorizes each employee\u2019s habits, such as booking lounge access at the airport. This is the vision we are now concretizing with TravelClaw, our AI agent designed as a true personal assistant for each employee.<\/p>\n\n\n\n