{"id":231157,"date":"2026-10-15T15:38:06","date_gmt":"2026-10-15T13:38:06","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=231157"},"modified":"2026-10-15T15:38:06","modified_gmt":"2026-10-15T13:38:06","slug":"eleonore-roger-martin-delta","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/eleonore-roger-martin-delta","title":{"rendered":"\u00c9l\u00e9onore Roger-Martin, Delta Air Lines: \u00abCompanies are rationalizing their travel to the United States\u00bb"},"content":{"rendered":"

<\/p>\n\n\n\n

Is the French market for travel to the United States affected by the current economic and political context?<\/strong><\/p>\n

El\u00e9onore Roger-Martin<\/strong>It is actually necessary to distinguish the different customer groups who travel. There is definitely a dislike of the leisure market in the United States. However, for business travelers, the situation does not necessarily reflect this dislike. Companies are facing economic, fiscal, and commercial uncertainties, both in Europe and beyond the Atlantic. Some investment decisions are being postponed or questioned, which may have consequences on business travel.<\/p>\n

Concerns related to sustainable development can also influence travel decisions, although they remain marginal in this context.<\/p>\n

How do these uncertainties translate into practical terms in terms of professional mobility?<\/strong><\/p>\n

El\u00e9onore Roger-Martin<\/strong>Companies are rationalizing their travel and focusing on those that they consider essential. Executives and business managers continue to meet with their clients, but are limiting travel to what is strictly necessary. Some employees are therefore traveling less than before.<\/p>\n

The segment of meetings, incentives, conferences and exhibitions (MICE) to the United States is particularly difficult. High costs are a deterrent, especially for some companies.<\/p>\n

Large groups, such as SMEs, nevertheless continue to consider the United States an important market, especially when they wish to expand their activities there or to examine the conditions for establishing a presence.<\/p>\n

Does New York perform better than other American destinations?<\/strong><\/p>\n

El\u00e9onore Roger-Martin<\/strong>We do not see any major difference between demand for New York, Atlanta or Los Angeles. Atlanta, in particular, is an important gateway for mail services and also hosts conferences, which can support demand.<\/p>\n

New York retains its attractiveness thanks to its role as a decision-making center, the presence of banks, and the numerous events that take place there. However, the destination has become very expensive for tourists, who tend to shorten their stays.<\/p>\n

The cost of dining and gratuities, which can reach 20 %%, also weigh on the budget of visitors.\u00a0<\/p>\n

What will Delta Air Lines' strategy be in the French market for this winter season 2026-2027?<\/strong><\/p>\n

El\u00e9onore Roger-Martin<\/strong>Overall, we maintain a program comparable to that of the previous year. Delta<\/a> It has been serving France since 1985 and continues to adapt its capabilities to meet demand.<\/p>\n

On certain destinations, we are adjusting our frequencies. Seattle, for example, benefits from a distribution of flights with Air France throughout the week. On New York and Atlanta, we are reducing some frequencies, for example, from three to two flights depending on the time of year. I repeat, these are adjustments, not a fundamental change in our service strategy.<\/p>\n

Are reinforcements nevertheless planned?<\/strong><\/p>\n

El\u00e9onore Roger-Martin<\/strong>Boston is one of the destinations that have been strengthened, including the announced launch of a seasonal service to Nice starting May 17. There will also be the highly anticipated line between Paris CDG and Austin in Texas. We continue to examine development opportunities based on our customers\u2019 expectations.<\/p>\n

We also asked members of our SkyMiles loyalty program about the transatlantic destinations they would like to see served next year. Sardinia, with Olbia, and Malta were mentioned.\u00a0<\/p>\n

This approach allows us to build our network by taking into account the wishes of travelers. However, opening a destination does not necessarily mean that the connection will be permanent. We will evaluate the results and may modify our offer accordingly.<\/p>\n

Does the launch of new lines therefore follow a logic of experimentation?<\/strong><\/p>\n

El\u00e9onore Roger-Martin<\/strong>This is about testing the potential of markets that arouse interest among our customers. If the results are satisfactory, we may consider continuing the operations. Otherwise, we will explore other possibilities.<\/p>\n

We can also consider seasonal connections. The goal is to match our offer to the expectations of travelers and the observed demand, rather than considering each opening as definitive.<\/p>\n

What new features does Delta offer business class passengers?<\/strong><\/p>\n

El\u00e9onore Roger-Martin<\/strong>We have introduced new elements designed to improve comfort on board, including extra blankets, duvets and pillows. We have also updated some elements of the travel kit, with practical storage solutions for electronic equipment and accessories.<\/p>\n

We are also working on the culinary experience in business class, with an offer developed in collaboration with a partner chef. (see box)<\/p>\n

Do the Delta One lounges constitute another differentiator?<\/strong><\/p>\n

El\u00e9onore Roger-Martin<\/strong>Our Delta One lounges in the United States are receiving very positive reactions from customers who discover them. In addition to their comfort, our lounges offer a highly appreciated flow of travel. In New York, Los Angeles and at the relevant sites, including Boston and Seattle, check-in, lounge and boarding are organized to facilitate the passenger\u2019s journey.<\/p>\n

This proximity saves time and offers a smoother experience, with greater comfort and discretion.<\/p>\n

Which event most marked you during your career at Delta?<\/strong><\/p>\n

September 11 remains the most significant event, even though it is obviously not the most pleasant memory. Another particularly strong episode was US Airways\u2019 public takeover bid on Delta. We were gathered in Orlando with the company\u2019s sales teams at a time of major uncertainty. We eventually overcame this ordeal, but we were able to truly gauge how different Delta\u2019s future could have been.<\/p>\n

Among my best memories are also the trips organized with the veterans, which were particularly powerful human experiences. While knowing that the witnesses of the Normandy landings are gradually fading away...<\/p>\n\n\n\n
\n

Delta One focuses on a better culinary offering\u00a0<\/strong><\/p>\n

Delta Air Lines has announced a major upgrade of its Delta One business class product, as part of an investment of more than one billion dollars in the product\u2019s renewal.<\/p>\n

Special emphasis is placed on high-quality cuisine, with menus created by chef Simon Hulstone and Master Sommelier Andrea Robinson. But also by chefs Norio Ueno and Jereme Leung, who bring their expertise to regional specialties. This is reflected in dishes such as the Wagyu beef burger, a roasted salmon with ginger, braised lamb, and a risotto. Not to mention a vegetarian and vegan menu, such as this sorbet that pairs perfectly with a glass of Taittinger champagne.<\/p>\n

The company also allows you to order your in-flight menu in advance just 18 hours before departure (instead of 24 hours).\u00a0<\/p>\n

In terms of comfort, the Missoni travel kits include high-end care, while a Mini Missoni pillow and, on certain routes, the return of Bombas socks enrich the experience on board. Not to mention a private transfer between the airport and the plane in a Porsche for passengers booking the VIP Select option. We\u2019re looking forward to the arrival of the new Airbus A350-1000 in early 2027\u2026<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>","protected":false},"excerpt":{"rendered":"

Sales Director France at Delta Air Lines, \u00c9l\u00e9onore Roger-Martin, explains the evolution of the French market towards the United States, the arbitration of companies in the field of business travel, and the adjustments to the flight program. 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