{"id":27427,"date":"2012-08-03T15:41:02","date_gmt":"2012-08-03T14:41:02","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor-20120803.html"},"modified":"2016-02-10T10:41:12","modified_gmt":"2016-02-10T09:41:12","slug":"interview-cedric-gobilliard-global-sales-director-accor","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-global-sales-director-accor","title":{"rendered":"Interview with : C\u00e9dric Gobilliard, Director of Global Sales, Accor"},"content":{"rendered":"<h2>What are Accor's strengths and weaknesses in the US market?<\/h2>\n<p><strong>C\u00e9dric Gobilliard -<\/strong> What I explain to American travel buyers is that with Accor, of course they are choosing a product, a brand, but above all the leader in the world, outside the United States. Above all, Americans expect security, certainty about the quality and consistency of the product. It's the guarantee of standards that prevent unpleasant surprises, which is reassuring when you're travelling abroad. Of course, we suffer from a lack of brand awareness in the United States, where our network is not dense enough to really make an impression on business travellers, who are mainly familiar with North American chains. Nearly 20% of the global corporate market is accounted for by these American customers: it's a big market, and we're making progress - +10% since 1 January.<sup>er<\/sup> January - even if there was inevitably room for improvement.\u00a0<\/p>\n<h2>How do you intend to win market share with American business travellers?<\/h2>\n<div>\u00a0<\/div>\n<div>\n<strong>C\u00e9dric Gobilliard - <\/strong>Our loyalty programme is a real success with American business travellers. In the United States, the buyer is very sensitive to the loyalty programme. They have no problem with it, quite the contrary. We've already reworked the image of the programme about six months ago, making it easier to understand, and we'll be improving the offer at the end of the year to make it more generous and more attractive. It will also be possible to use points directly online to make reservations. We are also going to develop our network of partnerships, to use the points on a wider scale, and we will enhance the advantages offered to passengers, with new services. We're going to go even further in this direction. It's only normal after four years of existence, especially as this is an extraordinary strength for us.\u00a0<\/div>\n<div>\u00a0<\/div>\n<h2>What role does the Meetings &amp; Events market play in this strategy?<\/h2>\n<div>\u00a0<\/div>\n<div>\n<strong>C\u00e9dric Gobilliard - <\/strong>This is essential. Pullman has clearly positioned itself as <em>the<\/em> MICE brand, alongside Novotel and its specific offering, and we are completely relaunching the brand in Europe, in particular with the <a target=\"_blank\" href=\"https:\/\/www.voyages-d-affaires.com\/en\/le-pullman-paris-montparnasse-soffre-un-coup-de-jeune-20120702.html\/\" data-drupal=\"node\/7165\" data-wp=\"26521\">renovation of Pullman hotels in Paris<\/a>. We're going to have a great product, both for the Meetings &amp; Events market and for business travel. It's something we're building on in the United States, even though we don't have a Pullman there. We're also developing new functions for this 'Meetings &amp; Events' offer, and in December we're going to launch the possibility for groups of up to 30 people to book online, with a quote and availability available online. This new tool is going to be a revolution. We're developing functions, particularly on the Internet, to simplify the booking process and availability information, and we're working to professionalise our sales teams so that we can respond more effectively to specific customer requests, particularly in terms of reporting.<\/div>","protected":false},"excerpt":{"rendered":"<div>To mark the <a target=\"_blank\" href=\"https:\/\/www.voyages-d-affaires.com\/en\/boston-capitale-mondiale-du-voyage-daffaires-pour-la-convention-gbta-2012-20120729.html\/\" data-drupal=\"node\/7220\" data-wp=\"27337\">GBTA Convention in Boston<\/a>C\u00e9dric Gobilliard, Accor's Director of Global Sales, provides an update on the hotel group's presence in the US market, as well as its new projects for the coming months, particularly in the Meetings &amp; Events market.<\/div>","protected":false},"author":1,"featured_media":27429,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[57],"tags":[1017],"type-darticle":[51],"n_magazine":[],"class_list":["post-27427","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotellerie","tag-decideur","type-darticle-interview","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Interview : C\u00e9dric Gobilliard, Directeur des Ventes globales, Accor<\/title>\n<meta name=\"description\" content=\"A l\u2019occasion de la Convention GBTA organis\u00e9e \u00e0 Boston, C\u00e9dric Gobilliard, Directeur des Ventes globales d\u2019Accor, fait un point sur la pr\u00e9sence du groupe h\u00f4telier sur le march\u00e9 am\u00e9ricain, ainsi que sur ses nouveaux projets dans les mois \u00e0 venir, notamment pour le march\u00e9 &quot;Meetings &amp; Events&quot;.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-global-sales-director-accor\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interview : C\u00e9dric Gobilliard, Directeur des Ventes globales, Accor\" \/>\n<meta property=\"og:description\" content=\"A l\u2019occasion de la Convention GBTA organis\u00e9e \u00e0 Boston, C\u00e9dric Gobilliard, Directeur des Ventes globales d\u2019Accor, fait un point sur la pr\u00e9sence du groupe h\u00f4telier sur le march\u00e9 am\u00e9ricain, ainsi que sur ses nouveaux projets dans les mois \u00e0 venir, notamment pour le march\u00e9 &quot;Meetings &amp; Events&quot;.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-global-sales-director-accor\" \/>\n<meta property=\"og:site_name\" content=\"Voyages d&#039;affaires\" \/>\n<meta property=\"article:published_time\" content=\"2012-08-03T14:41:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-02-10T09:41:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2012\/08\/cedric_gobilliard_cjacques_yves_gucia-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"579\" \/>\n\t<meta property=\"og:image:height\" content=\"792\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"La R\u00e9daction\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"La R\u00e9daction\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor\",\"name\":\"Interview : C\u00e9dric Gobilliard, Directeur des Ventes globales, Accor\",\"isPartOf\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2012\/08\/cedric_gobilliard_cjacques_yves_gucia-2.jpg\",\"datePublished\":\"2012-08-03T14:41:02+00:00\",\"dateModified\":\"2016-02-10T09:41:12+00:00\",\"author\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/8425ec1d37ab5f25f03c8e8897b93615\"},\"description\":\"A l\u2019occasion de la Convention GBTA organis\u00e9e \u00e0 Boston, C\u00e9dric Gobilliard, Directeur des Ventes globales d\u2019Accor, fait un point sur la pr\u00e9sence du groupe h\u00f4telier sur le march\u00e9 am\u00e9ricain, ainsi que sur ses nouveaux projets dans les mois \u00e0 venir, notamment pour le march\u00e9 \\\"Meetings &amp; Events\\\".\",\"breadcrumb\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor#primaryimage\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2012\/08\/cedric_gobilliard_cjacques_yves_gucia-2.jpg\",\"contentUrl\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2012\/08\/cedric_gobilliard_cjacques_yves_gucia-2.jpg\",\"width\":579,\"height\":792,\"caption\":\"Photo : Jacques Yves Gucia\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.voyages-d-affaires.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Interview : C\u00e9dric Gobilliard, Directeur des Ventes globales, Accor\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#website\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/\",\"name\":\"Voyages d&#039;affaires\",\"description\":\"media fran\u00e7ais du Voyage d&#039;Affaires &amp; du MICE\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.voyages-d-affaires.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/8425ec1d37ab5f25f03c8e8897b93615\",\"name\":\"La R\u00e9daction\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/en\/author\/admin\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Interview with : C\u00e9dric Gobilliard, Director of Global Sales, Accor","description":"At the GBTA Convention in Boston, C\u00e9dric Gobilliard, Accor's Director of Global Sales, provides an update on the hotel group's presence in the US market and its new projects for the coming months, particularly in the Meetings &amp; Events market.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-global-sales-director-accor","og_locale":"en_GB","og_type":"article","og_title":"Interview : C\u00e9dric Gobilliard, Directeur des Ventes globales, Accor","og_description":"A l\u2019occasion de la Convention GBTA organis\u00e9e \u00e0 Boston, C\u00e9dric Gobilliard, Directeur des Ventes globales d\u2019Accor, fait un point sur la pr\u00e9sence du groupe h\u00f4telier sur le march\u00e9 am\u00e9ricain, ainsi que sur ses nouveaux projets dans les mois \u00e0 venir, notamment pour le march\u00e9 \"Meetings &amp; Events\".","og_url":"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-global-sales-director-accor","og_site_name":"Voyages d&#039;affaires","article_published_time":"2012-08-03T14:41:02+00:00","article_modified_time":"2016-02-10T09:41:12+00:00","og_image":[{"width":579,"height":792,"url":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2012\/08\/cedric_gobilliard_cjacques_yves_gucia-2.jpg","type":"image\/jpeg"}],"author":"La R\u00e9daction","twitter_card":"summary_large_image","twitter_misc":{"Written by":"La R\u00e9daction","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor","url":"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor","name":"Interview with : C\u00e9dric Gobilliard, Director of Global Sales, Accor","isPartOf":{"@id":"https:\/\/www.voyages-d-affaires.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor#primaryimage"},"image":{"@id":"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor#primaryimage"},"thumbnailUrl":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2012\/08\/cedric_gobilliard_cjacques_yves_gucia-2.jpg","datePublished":"2012-08-03T14:41:02+00:00","dateModified":"2016-02-10T09:41:12+00:00","author":{"@id":"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/8425ec1d37ab5f25f03c8e8897b93615"},"description":"At the GBTA Convention in Boston, C\u00e9dric Gobilliard, Accor's Director of Global Sales, provides an update on the hotel group's presence in the US market and its new projects for the coming months, particularly in the Meetings &amp; Events market.","breadcrumb":{"@id":"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor#primaryimage","url":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2012\/08\/cedric_gobilliard_cjacques_yves_gucia-2.jpg","contentUrl":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2012\/08\/cedric_gobilliard_cjacques_yves_gucia-2.jpg","width":579,"height":792,"caption":"Photo : Jacques Yves Gucia"},{"@type":"BreadcrumbList","@id":"https:\/\/www.voyages-d-affaires.com\/en\/interview-cedric-gobilliard-directeur-des-ventes-globales-accor#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.voyages-d-affaires.com\/"},{"@type":"ListItem","position":2,"name":"Interview : C\u00e9dric Gobilliard, Directeur des Ventes globales, Accor"}]},{"@type":"WebSite","@id":"https:\/\/www.voyages-d-affaires.com\/#website","url":"https:\/\/www.voyages-d-affaires.com\/","name":"Business travel","description":"THE FRENCH BUSINESS TRAVEL &amp; MICE MEDIA","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.voyages-d-affaires.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/8425ec1d37ab5f25f03c8e8897b93615","name":"The Editor","url":"https:\/\/www.voyages-d-affaires.com\/en\/author\/admin"}]}},"_links":{"self":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/27427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/comments?post=27427"}],"version-history":[{"count":2,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/27427\/revisions"}],"predecessor-version":[{"id":44291,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/27427\/revisions\/44291"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/media\/27429"}],"wp:attachment":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/media?parent=27427"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/categories?post=27427"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/tags?post=27427"},{"taxonomy":"type-darticle","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/type-darticle?post=27427"},{"taxonomy":"n_magazine","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/n_magazine?post=27427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}