{"id":47401,"date":"2016-05-04T17:43:23","date_gmt":"2016-05-04T15:43:23","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=47401"},"modified":"2017-08-24T16:57:18","modified_gmt":"2017-08-24T14:57:18","slug":"self-booking-tools-lheure-global-solutions","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/self-booking-tools-lheure-global-solutions","title":{"rendered":"Self-booking tools: time for global solutions"},"content":{"rendered":"

The travel-existential question: should we take a rather directive approach to business travel or, on the contrary, opt for a more permissive approach, in \"open booking<\/strong>Should travellers be left to wander between all the offers on the market? SBT publishers - the famous self-booking tools that have been developed in large companies to enable travellers to book their own trips - will not help travel managers decide, as they themselves are relatively divided on the issue. In fact, most of the major players - Amadeus, KDS, Sabre and Traveldoo, a subsidiary of Egencia - are moving in the direction of reservation solutions based on suppliers referenced by the company<\/strong>. \"Our message is not to say to business travellers 'go online and sort it out'.<\/em>says Stanislas Berteloot, Marketing Director at KDS. If a plane or hotel fare falls outside the scope of the travel policy, it is put into perspective and may also be the subject of a request for a waiver.<\/em>\"<\/p>\n

Concur's approach is more open, with the emphasis on integrating as many suppliers as possible into its TripLink solution. The ultimate aim is to ensure that expenditure, both inside and outside the travel policy, appears on the company's radar. However, this specialist does not claim to be an out-and-out advocate of open booking. Instead, he sees himself as a follower of the realpolitik approach to the changing world of business travel. \"Open booking is neither a bias nor an end in itself,<\/em> says Paul Pon\u00e7on, Concur's Director of Business Development. Bookings outside the traditional channels are a reality of the market.<\/em>\"According to a white paper published at the beginning of 2015 by Concur and the Global Business Travel Association, 28 % of air tickets and up to 50 % of hotel nights are booked outside the established corporate guidelines.<\/p>\n

A RAFT OF PARTNERSHIPS<\/h2>\n

This is why Concur has increased its number of partnerships over the last two years, enriching its SBT offering with suppliers as varied and competitive as AccorHotels, Airbnb and Booking, Taxis G7 and Uber, and Business Table and Captain Train. \"With all this on offer, our customers decide what their employees can do and set their own parameters.<\/em>explains Paul Pon\u00e7on. The aim is to cover 100 % of expenses, so that companies can be sure that their expense claim management system is ideally equipped to handle them.<\/em>\"<\/p>\n

\"Sergey_R\/shutterstock.com\"<\/a>
Sergey_R\/shutterstock.com<\/figcaption><\/figure>\n

SBT, which was originally designed for booking airline or train tickets and overnight stays, has now gone well beyond this framework, extending its scope to include expense reports. The time is clearly ripe for end-to-end solutions. \"Companies are increasingly looking for integrated solutions,<\/em> comments Bertrand Flory, Director of Corporate Sales at Amadeus France. The end-to-end trend stands out strongly, accounting for 70 % of calls for tender.<\/em>\"This explains why Amadeus, which for ten years has marketed Amadeus e-Travel Management (AeTM), an SBT dedicated solely to travel, has decided to add the 'expenses' string to its bow. The aim was to provide a global solution that would put it on an equal footing with the likes of Concur, KDS and Traveldoo. \"In the past, we used to respond to calls for tender for travel services with AeTM and calls for tender for travel and expense accounts with partners.<\/em>\"says Bertrand Flory. In this context, rather than building an offer from scratch, which would have taken precious time, Amadeus bought Cytric, a German player whose solution already offered an appropriate management tool. This global offering was put on the market at the end of last year.<\/p>\n

As well as satisfying management controllers, this end-to-end trend is designed to make life easier for travellers. With the help of new technologies such as optical character recognition (OCR), which lets you take a photo of a payment receipt and see it magically transformed into a detailed record, and invoices sent by email, expense reports fill themselves in, almost without error. By way of example, here's how the Taxis G7 application integrated into Concur's App Center works. When the traveller first logs in, their profile is synchronised between Concur and the taxi company. When the passenger books a vehicle, their account is recognised and when they get out of the car, a receipt is sent to them by email. The trip receipt is directly integrated into an expense report with all the information needed for optimised reporting: number of kilometres travelled, pick-up time, etc.<\/p>\n

\"With<\/a>
With mobile solutions like Concur's, travellers can
find their travel itineraries directly in their mobile tools.<\/figcaption><\/figure>\n

In the same way, KDS no longer sees SBT as a technology that can be used solely for travel bookings. \"We think business travel AND expense accounts<\/em>\"says Stanislas Berteloot. Seeing expense claims filled in the blink of an eye is obviously one of the advantages of the Neo Expense solution, presented by the publisher in 2014. But there's also a display by date in the traveller's calendar. \"This makes it easier to add to the bill if necessary. For example, if, when looking at the bill, the traveller no longer knows who he has had lunch with, but has an earlier appointment with this or that person, this can refresh his memory.<\/em>.\"<\/p>\n

DO IT YOURSELF<\/h2>\n

The complementary nature of these global solutions encourages employees to adopt self-booking tools. \"The integration of expense reports reinforces the use of these tools, as all travellers want to be reimbursed.<\/em>\"adds Stanislas Berteloot. But more than that, it's the practicality of the booking tool that will determine its widespread use. \"In the past, there were travel agency implants in companies. Today, the model is more 'do it yourself'.<\/em> \"says Stanislas Berteloot. But business travellers are not travel agents. Their problem is to get to a particular place at a particular time as quickly as possible, while complying with the company's travel policy. If they have to consult the airline's website to book a flight, the hotel group's or a booking platform's website to book a room, and so on to hire a car or book a taxi, and then combine everything to be on time, this is neither practical nor efficient.<\/em>\"<\/p>\n

\"Door-to-door<\/a>
Door-to-door and end-to-end: KDS relies on self-booking tools that enable
to book every stage of the journey, but which also include expense reports.<\/figcaption><\/figure>\n

With the launch of its SBT Neo in 2013, KDS was the first to pave the way for door-to-door solutions. This other anglicism is now very fashionable within the business travel community and refers to these new tools that bring together in a single environment the different components of a trip. \"Neo offers travellers an itinerary that includes all the elements, from flights and hotels, of course, to car hire, public transport, taxis and VTCs.<\/em>\"says Stanislas Berteloot. To make this SBT even more attractive, KDS Neo has integrated users' flight, train and hotel preferences. As a result, travellers are offered itineraries based on their habits. And if they rarely travel, for example, they can find out which hotels are traditionally chosen by their company's employees.<\/p>\n

The door-to-door credo is now shared by most publishers. Amadeus, for example, has teamed up with a taxi and VTC aggregator that guarantees fixed prices in some fifty countries, to be able to offer bookings that include taxis to the airport, flights and transfers on arrival. Similarly, Traveldoo has integrated the Traveldoo Itinerary service into its booking platform, enabling users to search for multimodal itineraries.<\/p>\n

TOTAL VISIBILITY<\/h2>\n

As well as being practical for travellers, these door-to-door solutions also offer managers visibility of the overall cost of a trip. \"The traveller may get a good airfare or hotel rate, but when all the costs are added up, the final cost can quickly climb,<\/em> explains Stanislas Berteloot. In this way, the manager can think things through before approving the trip. Is this trip really necessary? Wouldn't a conference call be more appropriate?<\/em>\"<\/p>\n

However, the real key to boosting employee adoption of SBT remains the completeness of the content offered for booking. \"If a company buys an SBT, it's to save money and make life easier for travellers. Without its adoption, you're missing the boat...<\/em>\"says Bertrand Flory. For a long time, SBTs have relied on the services offered by GDSs. However, in order to combat the scattering of employees searching for the best rates on mass-market sites, they can no longer be content with this, particularly when it comes to accommodation. While SBTs are widely used to book plane and train tickets, this is far from being the case for hotels. As a result, Concur, KDS and even the GDSs Amadeus and Sabre are turning to reservation platforms such as HRS, Hcorpo, iAlbatros and CDS to enhance their hotel offerings with self-booking tools. The corollary of this is the integration into SBTs of payment methods that are particularly well-suited to the hotel budget, such as the AIDA virtual cards from AirPlus and vPayment from American Express. From end-to-end to door-to-door, from facilitated reservations to pre-filled expense claims, SBTs are involved in all aspects of travel. For the benefit of travel managers and business travellers alike.<\/p>\n

<\/h2>\n

Increasingly mobile SBTs<\/em><\/h2>\n

SBT at your fingertips? Thanks to the Neo Move tool, launched by KDS last December, passengers can track the main stages of their journey in real time on their mobile phone: am I on time? what is my terminal, boarding gate? I've reached my destination, which metro line should I take? Better still, the geekiest of professionals will only have to consult their Apple Watch to find out all the details... While this last option may be a bit of a gadget, it does reflect the general trend: SBTs are becoming increasingly mobile. In 2011, with the acquisition of smartphone-based travel itinerary specialist TripIt, Concur responded to the needs of mobile travellers. And today Cytric, the new travel and expense management SBT from Amadeus, naturally has its own mobile application, where travellers can consult information about their trip, as well as being guided to their hotel. However, mobile SBT is not just for travellers. Thanks to these solutions, managers, who are also on the move, can more easily approve a trip. This is particularly important at a time when prices are changing so rapidly.<\/em><\/p>","protected":false},"excerpt":{"rendered":"

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