{"id":56033,"date":"2017-01-16T09:45:45","date_gmt":"2017-01-16T08:45:45","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=56033"},"modified":"2017-08-25T12:00:34","modified_gmt":"2017-08-25T10:00:34","slug":"connected-travel-the-age-of-anticipation","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/connected-travel-the-age-of-anticipation","title":{"rendered":"Connected travel: the age of anticipation"},"content":{"rendered":"

The science fiction writers of the last century would probably have paid dearly for a peek inside the luggage of the business traveller of 2017. This indiscreet look would undoubtedly have disappointed the most fertile imaginations. No teleportation systems, no 'guide for galactic travellers' in 2016... Although there was a little surprise, the suitcase is now connected<\/a><\/strong> to the outside world and warns its owner when it is moving along the airport conveyor belt or, conversely, when it is being carried away by suspicious hands. Equipped with sensors and linked to a mobile application, you can keep track of her everywhere<\/strong>. The most ambitious luggage manufacturers have even integrated motorisation<\/a> to some of their models. They obediently follow their owner, almost autonomously.<\/p>\n

In a further development, these new-style cases are enhanced by charging systems<\/a> to power the traveller's many mobile tools. Starting with his constant companion, the smartphone. The nomadic executive is also quite fond of high-tech tools. On the wrist of this homo connectus<\/em>In addition to the smart watch, it is now commonplace to see a smart watch that serves as an extension of the smartphone.<\/p>\n

\"DR<\/a>
Smartphones, connected watches, smart suitcases: in their daily lives, travellers are surrounded by high-tech travel assistants, futuristic tools that keep them informed in real time about the smallest details of their journeys.<\/figcaption><\/figure>\n

From head to toe, from Google glasses to easyJet trainers<\/a>projects - although not always successful - are multiplying on the the \"<\/strong>wearable technologies<\/strong><\/em>\"These are connected accessories and clothing designed to improve the day-to-day lives of frequent travellers. The dematerialisation of travel tickets has already radically changed their habits. There's no need to rummage around in your jacket, cabin baggage or trouser pockets to find your boarding card or train ticket: everything is now electronic. digitalised and centralised<\/strong>.<\/p>\n

Communication is the other major advance of the connected business travel<\/strong><\/em>. Passengers receive the information they need at every stage of their journey in a proactive, contextualised, personalised and constantly updated way. For example, SNCF is experimenting with the use of beacon technology<\/strong> on the Paris-Lyon route, enabling passengers to be geolocated within the station. Users of the TGV Pro application are automatically notified of their train's departure platform, and are then accompanied throughout their journey. The effort required of passengers is constantly being reduced, with information reaching them even before they request it. The various tools are even starting to communicate with each other: applications such as Trip It or, more recently, Google Trips automatically detect confirmation emails relating to a journey, extracting the essential data and being able to provide departure times and booking numbers at the appropriate moment.<\/p>\n

PLANNED OBSOLESCENCE<\/h3>\n

Everything is moving very fast, perhaps too fast... The business world in particular is finding it hard to keep up with the pace of change. keeping up with the frenetic pace of innovation<\/strong>and is struggling to adapt its famous \"process<\/em>\"internal. Do we need to revise our travel policy every time a new smartphone comes out? Do you have to refresh your business travel management every time you update a particular application? The task would obviously be far too tedious. The travel manager would become a modern-day Sisyphus. Travel management would become the age of programmed obsolescence<\/strong>...<\/p>\n

The fact remains that there is a widening gap between the theoretical framework of business travel and current practices among mobile professionals. It is said that this is due to the fact that B2B solutions are struggling to keep pace with developments in the world of leisure travel. How do you impose a time-consuming booking method<\/strong>What's the difference between a business traveller and a holidaymaker, when they can book a family weekend in just a few minutes on their smartphone? This is the question often asked by the major players in the business travel industry. \"The age of the PC is drawing to a close, and we've entered the age of the mobile phone. this will cause a few tremors<\/strong><\/em>\"warns Moncef Khanfir, Chairman of iAlbatros.<\/p>\n

Leisurize the business travel<\/p><\/blockquote>\n

With this in mind, iAlbatros and Havas have developed Havas Connect Now<\/a>the new booking tool from the travel agency specialising in business travel for SMEs. \"We make no secret of our sources of inspiration: in the air travel sector, we have adapted the Hipmunk meta-search engine, which is well known to the general public, to business travel. In the hotel sector, we drew inspiration from a benchmark such as Momondo. 'Leisurize the business travel<\/strong>could be summed up in English<\/em>\".<\/p>\n

This consumerisation of tools<\/strong> for business travellers has long been a recurring theme among the major players in the market. They are now putting their money where their mouth is, as demonstrated by Concur's acquisition of Hipmunk. \"Six years ago, our vision was to make travel planning stress-free<\/em>said Adam Goldstein, co-founder and CEO of Hipmunk, in September. This acquisition means that we can do even more for frequent travellers, on both the leisure and business sides.<\/em>.\"<\/p>\n

\"\"<\/a>
Artificial intelligence and bots accompany travellers and anticipate their expectations.<\/figcaption><\/figure>\n

The other underlying trend concerns artificial intelligence<\/strong> and the use of chatbots<\/strong><\/a>or \"conversational agents\". FCM Travel Solutions is trialling a partnership with start-up Meet Sam<\/strong>which stands for SmartAssistant for Mobile. The aim of the business travel agency is to combining the expertise of its agents with an automated system<\/strong> and proactive support for travellers. For example, business travellers landing in Moscow receive a welcome message via the messaging systems they use every day, such as WhatsApp<\/strong>, Messenger<\/strong>Chinese WeChat<\/strong> - increasingly powerful - or the professional communications platform Slack<\/strong>. The bot knows the address of the hotel booked in advance. It then sends the traveller the best option for getting there from the airport, in this case by train. The message is accompanied by a photo of the train, to help the passenger identify it or ask for directions more efficiently. In the event of unforeseen circumstances, useful telephone contacts such as the number for the Russian police or the French embassy can also be transmitted automatically. Because saving time is crucial in a crisis situation.<\/p>\n

ROBOTIC ADVICE<\/h3>\n

A declination bleisure<\/a><\/strong> is also possible. Based on the traveller's profile and recorded preferences, the bot can, for example, simply recommend a jazz concert to be given that evening near the hotel. The bot doesn't know everything, but it's working on it. Above all, it is particularly responsive to questions from travellers. And when the question or situation is too complex, the travel agent's expertise takes over.<\/p>\n

Behind this reliance on artificial intelligence lies a threat that has already been prophesied for decades by science fiction writers: the replacing humans with machines<\/strong>. A conference organised in October by the GBTA France<\/strong> asked the questionIs the bot the travel manager of tomorrow?<\/strong><\/em>\". The poll conducted live during the event provided an initial response. To the question \"Who's next to go?<\/em>\"At the time, the audience was most often referred to as thetravel agent<\/strong> (50 %), then the assistants<\/strong> (42 %) and, in a much smaller proportion, the travel managers<\/strong> (8 %).<\/p>\n

History repeats itself: the turn of the online<\/em> had already called into question the role of these same players. They were able to assert their legitimacy and above all their added value, at the cost of a sometimes painful restructuring of the market. As the simpler tasks are automated, travel agents, assistants and travel managers should be able to focus on the more complex aspects, making the most of human expertise. But we still don't know the machine's limits<\/strong>The areas of expertise that will stand up to its rise...<\/p>\n

Also in this dossier: the interview with Aur\u00e9lie Krau, Founder and TravelTech specialist, TravelThink<\/a><\/p>","protected":false},"excerpt":{"rendered":"

New technological tools are helping business travellers to be more efficient and responsive. Slowly but surely, the world of business travel is catching up with consumer tools in terms of ergonomics and responsiveness.<\/p>","protected":false},"author":17,"featured_media":56045,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105,79],"tags":[1429],"type-darticle":[],"n_magazine":[1737],"class_list":["post-56033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technologies","category-outils-de-gestion","tag-applications-mobiles","n_magazine-n151","vapo-free"],"acf":[],"yoast_head":"\nVoyage connect\u00e9 : l\u2019\u00e2ge de l\u2019anticipation<\/title>\n<meta name=\"description\" content=\"Les nouveaux outils technologiques accompagnent le voyageur d\u2019affaires avec plus d\u2019efficacit\u00e9 et de r\u00e9activit\u00e9. Lentement mais s\u00fbrement, le monde des d\u00e9placements professionnels comble son retard sur les outils grand public en mati\u00e8re d\u2019ergonomie et de r\u00e9activit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.voyages-d-affaires.com\/en\/connected-travel-the-age-of-anticipation\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Voyage connect\u00e9 : l\u2019\u00e2ge de l\u2019anticipation\" \/>\n<meta property=\"og:description\" content=\"Les nouveaux outils technologiques accompagnent le voyageur d\u2019affaires avec plus d\u2019efficacit\u00e9 et de r\u00e9activit\u00e9. Lentement mais s\u00fbrement, le monde des d\u00e9placements professionnels comble son retard sur les outils grand public en mati\u00e8re d\u2019ergonomie et de r\u00e9activit\u00e9.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voyages-d-affaires.com\/en\/connected-travel-the-age-of-anticipation\" \/>\n<meta property=\"og:site_name\" content=\"Voyages d'affaires\" \/>\n<meta property=\"article:published_time\" content=\"2017-01-16T08:45:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-08-25T10:00:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2016\/12\/sfio-cracho-shutterstock.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"476\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Florian Guillemin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Florian Guillemin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation\",\"name\":\"Voyage connect\u00e9 : l\u2019\u00e2ge de l\u2019anticipation\",\"isPartOf\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2016\/12\/sfio-cracho-shutterstock.jpg\",\"datePublished\":\"2017-01-16T08:45:45+00:00\",\"dateModified\":\"2017-08-25T10:00:34+00:00\",\"author\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/21d3288dfdda735a7c37eb00030560b7\"},\"description\":\"Les nouveaux outils technologiques accompagnent le voyageur d\u2019affaires avec plus d\u2019efficacit\u00e9 et de r\u00e9activit\u00e9. Lentement mais s\u00fbrement, le monde des d\u00e9placements professionnels comble son retard sur les outils grand public en mati\u00e8re d\u2019ergonomie et de r\u00e9activit\u00e9.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation#primaryimage\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2016\/12\/sfio-cracho-shutterstock.jpg\",\"contentUrl\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2016\/12\/sfio-cracho-shutterstock.jpg\",\"width\":700,\"height\":476,\"caption\":\"Les voyageurs d'affaires toujours plus connect\u00e9s se dotent d'une panoplie d'outils intelligents\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.voyages-d-affaires.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Voyage connect\u00e9 : l\u2019\u00e2ge de l\u2019anticipation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#website\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/\",\"name\":\"Voyages d'affaires\",\"description\":\"media fran\u00e7ais du Voyage d'Affaires & du MICE\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.voyages-d-affaires.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/21d3288dfdda735a7c37eb00030560b7\",\"name\":\"Florian Guillemin\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/en\/author\/florian\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Connected travel: the age of anticipation","description":"New technological tools are helping business travellers to be more efficient and responsive. Slowly but surely, the world of business travel is catching up with consumer tools in terms of ergonomics and responsiveness.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.voyages-d-affaires.com\/en\/connected-travel-the-age-of-anticipation","og_locale":"en_GB","og_type":"article","og_title":"Voyage connect\u00e9 : l\u2019\u00e2ge de l\u2019anticipation","og_description":"Les nouveaux outils technologiques accompagnent le voyageur d\u2019affaires avec plus d\u2019efficacit\u00e9 et de r\u00e9activit\u00e9. Lentement mais s\u00fbrement, le monde des d\u00e9placements professionnels comble son retard sur les outils grand public en mati\u00e8re d\u2019ergonomie et de r\u00e9activit\u00e9.","og_url":"https:\/\/www.voyages-d-affaires.com\/en\/connected-travel-the-age-of-anticipation","og_site_name":"Voyages d'affaires","article_published_time":"2017-01-16T08:45:45+00:00","article_modified_time":"2017-08-25T10:00:34+00:00","og_image":[{"width":700,"height":476,"url":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2016\/12\/sfio-cracho-shutterstock.jpg","type":"image\/jpeg"}],"author":"Florian Guillemin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Florian Guillemin","Estimated reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation","url":"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation","name":"Connected travel: the age of anticipation","isPartOf":{"@id":"https:\/\/www.voyages-d-affaires.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation#primaryimage"},"image":{"@id":"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation#primaryimage"},"thumbnailUrl":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2016\/12\/sfio-cracho-shutterstock.jpg","datePublished":"2017-01-16T08:45:45+00:00","dateModified":"2017-08-25T10:00:34+00:00","author":{"@id":"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/21d3288dfdda735a7c37eb00030560b7"},"description":"New technological tools are helping business travellers to be more efficient and responsive. Slowly but surely, the world of business travel is catching up with consumer tools in terms of ergonomics and responsiveness.","breadcrumb":{"@id":"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation#primaryimage","url":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2016\/12\/sfio-cracho-shutterstock.jpg","contentUrl":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2016\/12\/sfio-cracho-shutterstock.jpg","width":700,"height":476,"caption":"Les voyageurs d'affaires toujours plus connect\u00e9s se dotent d'une panoplie d'outils intelligents"},{"@type":"BreadcrumbList","@id":"https:\/\/www.voyages-d-affaires.com\/en\/voyage-connecte-lage-de-lanticipation#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.voyages-d-affaires.com\/"},{"@type":"ListItem","position":2,"name":"Voyage connect\u00e9 : l\u2019\u00e2ge de l\u2019anticipation"}]},{"@type":"WebSite","@id":"https:\/\/www.voyages-d-affaires.com\/#website","url":"https:\/\/www.voyages-d-affaires.com\/","name":"Business travel","description":"THE FRENCH BUSINESS TRAVEL & MICE MEDIA","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.voyages-d-affaires.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/21d3288dfdda735a7c37eb00030560b7","name":"Florian Guillemin","url":"https:\/\/www.voyages-d-affaires.com\/en\/author\/florian"}]}},"_links":{"self":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/56033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/comments?post=56033"}],"version-history":[{"count":5,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/56033\/revisions"}],"predecessor-version":[{"id":56887,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/56033\/revisions\/56887"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/media\/56045"}],"wp:attachment":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/media?parent=56033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/categories?post=56033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/tags?post=56033"},{"taxonomy":"type-darticle","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/type-darticle?post=56033"},{"taxonomy":"n_magazine","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/n_magazine?post=56033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}