{"id":61765,"date":"2017-06-15T15:07:02","date_gmt":"2017-06-15T13:07:02","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=61765"},"modified":"2017-06-15T15:30:53","modified_gmt":"2017-06-15T13:30:53","slug":"chatbots-air-france-viva-technology","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/chatbots-air-france-viva-technology","title":{"rendered":"Air France in digital showcase at Viva Technology"},"content":{"rendered":"<p>For its first participation in <strong>Viva Technology<\/strong>, <em>the<\/em> At this spring's technology event, Air France is thinking big. The airline has invested <strong>400 m\u00b2 of space<\/strong> at Porte de Versailles, bringing together <strong>32 projects and start-ups<\/strong> in a \"lab <strong>Future of Travel<\/strong>\u00a0\"A rather eclectic programme. This was an opportunity to present the main areas of research and development, which should contribute in particular to improving the passenger experience.<\/p>\n<p>For the occasion, <strong>Jean-Marc Janaillac<\/strong>Chairman and Chief Executive Officer of the Air France-KLM group was present, accompanied on stage by <strong>Adeline Challon-Kemoun<\/strong>Deputy Managing Director in charge of Marketing, Digital and Communications, whose departure from the Group was announced for the end of June. \"\u00a0<em>Being present at Viva Technology is a matter of course for us<\/em>\u00a0\"Jean-Marc Janaillac emphasised the international dimension of the technology players present on the company's stand.<\/p>\n<p>Among the new features unveiled by the Air France KLM management team is the introduction of <strong><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/le-boom-des-bots-20160706.html\/\" target=\"_blank\" rel=\"noopener noreferrer\">chatbots<\/a><\/strong> this summer. These conversational robots, integrated into the <strong>Air France Facebook Messenger<\/strong>These will be used to answer simple questions from passengers, leaving more complex cases to the company's teams. In addition, via Facebook, passengers will be able to <strong>receive all their travel documents<\/strong> automatically before their flight on the social network's messaging system. This service should be available from <strong>21 or 22 June<\/strong> on the French market. \"\u00a0<em>Last but not least<\/em>\u00a0\"Air France is also at the forefront of the offer <strong>Alexa<\/strong> the intelligent voice assistant developed by <strong>Amazon<\/strong>which was presented on the airline's stand.<\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<p>\"\u00a0<em>Being present where our customers are<\/em>\u00a0\"Adeline Challon-Kemoun has set a target of \u20ac5 billion in digital sales, with the aim of reaching \u20ac8 billion by 2020. \"One in three tickets is sold on the Air France and KLM websites\", stresses the Executive Vice President Marketing, Digital and Communications, who puts the Group's investment in digital at over 400 million euros. This investment is organised around four main areas: the <strong>big data<\/strong>, l'<strong>artificial intelligence<\/strong>, l'<strong>immersive experience<\/strong> and - internally - the <strong>interactive management<\/strong>.<\/p>\n<p>To move forward and accelerate on this path to digitalisation, the airline intends to draw on the pool of start-ups represented at Viva Technology. After the <strong>Start Tech Factory<\/strong> launched a few years ago, Air France is launching Hokage <strong>\"T3 Fundraiser, a fund-raising accelerator<\/strong> designed to support start-ups in their financial and international development.<\/p>","protected":false},"excerpt":{"rendered":"<p>At the Viva Technology event, Air France highlighted its investments in digital development. This strategy will take concrete form in June, with the integration of chatbots and the development of the Facebook Messenger channel.<\/p>","protected":false},"author":17,"featured_media":61767,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,105],"tags":[131,129],"type-darticle":[],"n_magazine":[],"class_list":["post-61765","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aerien","category-technologies","tag-compagnies-aeriennes","tag-air-france","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chatbots, Messenger : Air France en mode start up sur Viva Technology<\/title>\n<meta name=\"description\" content=\"A l\u2019occasion de Viva Technology, Air France a mis en valeur ses investissements sur le 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