{"id":64097,"date":"2017-08-28T17:27:45","date_gmt":"2017-08-28T15:27:45","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=64097"},"modified":"2022-01-14T10:53:48","modified_gmt":"2022-01-14T09:53:48","slug":"laura-chatbot-transavia","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/laura-chatbot-transavia","title":{"rendered":"Laura: Transavia's new chatbot recruit"},"content":{"rendered":"<p>Le <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/le-boom-des-bots-20160706.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>chatbot<\/strong> <\/a>is it a women's business? In the aviation industry, the pioneers - the female pioneers, as it happens - are all given female names: after <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/mildred-lufthansa-passe-chatbot-20161207.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Mildred<\/strong>launched by <strong>Lufthansa<\/strong><\/a> last December, then <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/eva-chatbot-vueling-20170309.html\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Eva<\/strong>its equivalent at <strong>Vueling<\/strong><\/a>Transavia is launching its own chatbot, this time called Laura.<\/p>\n<p>This innovation, unveiled on <strong>28 August<\/strong> has been developed with BlueLink. The chatbot must provide instant answers to the most frequently asked questions by travellers. \" <em>Can I use my driving licence as identification when I fly?<\/em> \"or <em>How many kilos of luggage am I entitled to?<\/em> \"But Transavia is already looking ahead to more advanced features. But Transavia is already looking ahead to more advanced functionalities: \"\u00a0<em>Laura will soon have <strong>access to reservation software<\/strong>This will give them access to information on both the booking and the flight itself.\u00a0<\/em>\"explained Transavia management.<\/p>\n<blockquote><p>Laura is in no way a substitute for Transavia's customer service teams.<\/p><\/blockquote>\n<p>However, the airline is adamant that it has no intention of robotising the entire customer relations chain. \"\u00a0<em>Laura is in no way a substitute for Transavia's customer service teams, who do a first-rate job.\u00a0<\/em>\"insist the company's directors, reminding us that \"\u00a0<em>All his \"work\" remains under the control of <strong>supervising an employee<\/strong>. Each response is then proofread before being sent to you.\u00a0<\/em>\".<\/p>","protected":false},"excerpt":{"rendered":"<p>In its turn, Transavia is getting a chatbot to automate the exchanges that can be automated in its customer relations. Called Laura, the new tool is available via Facebook Messenger.<\/p>","protected":false},"author":17,"featured_media":64099,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,105],"tags":[131,1649,2105],"type-darticle":[52],"n_magazine":[],"class_list":["post-64097","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aerien","category-technologies","tag-compagnies-aeriennes","tag-chatbot","tag-transavia","type-darticle-breve","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Laura : la nouvelle recrue de Transavia est un robot<\/title>\n<meta name=\"description\" content=\"Transavia lance Laura. Ce &quot;chatbot&quot; vise notamment \u00e0 automatiser partiellement sa relation clients via Facebook Messenger.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.voyages-d-affaires.com\/en\/laura-chatbot-transavia\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Laura : la nouvelle recrue chatbot de Transavia\" \/>\n<meta property=\"og:description\" content=\"Transavia lance Laura. 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