{"id":64265,"date":"2017-09-08T11:53:49","date_gmt":"2017-09-08T09:53:49","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=64265"},"modified":"2022-01-14T15:59:35","modified_gmt":"2022-01-14T14:59:35","slug":"finn-robot-chatbot-finnair","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/finn-robot-chatbot-finnair","title":{"rendered":"Finn: a robot from Finnair"},"content":{"rendered":"

Les chatbots<\/strong> <\/a>commencent \u00e0 se fondre dans le paysage du voyage d\u2019affaires. Lufthansa<\/strong>, Vueling<\/strong> ou plus r\u00e9cemment Transavia<\/strong> ont d\u00e9j\u00e0 pr\u00e9sent\u00e9 leurs nouvelles recrues, baptis\u00e9es Mildred<\/a>, Eva <\/a>et Laura<\/a>. C\u2019est maintenant au tour de Finnair de se doter d\u2019un chatbot d\u00e9nomm\u00e9 Finn<\/strong>, d\u00e9velopp\u00e9 avec Caravelo<\/strong>, et accessible via la page Facebook<\/strong> de la compagnie a\u00e9rienne. Ses missions\u00a0: vendre des billets, donner des informations en direct sur les horaires de vols, ou encore renseigner le voyageur sur la franchise bagages selon le vol et la classe de voyage. Pour le reste, les cas plus complexes, l\u2019humain reprend la main\u00a0: \u00ab\u00a0Si le chatbot ne peut r\u00e9pondre \u00e0 une question, il redirigera directement l\u2019interrogation \u00e0 un employ\u00e9 du service client<\/em>\u00a0\u00bb, explique le communiqu\u00e9.<\/p>\n

la solution NDC la plus avanc\u00e9e dans le secteur a\u00e9rien<\/p><\/blockquote>\n

La compagnie se veut ambitieuse sur ce dossier, et se targue d\u00e9j\u00e0 de disposer de \u00ab\u00a0la solution <\/strong>NDC<\/strong> [New Distribution Capability]<\/a> la plus avanc\u00e9e dans le secteur a\u00e9rien, car le chatbot offre l\u2019opportunit\u00e9 de r\u00e9server des billets d\u2019avion sur le r\u00e9seau Finnair tout en apportant de tr\u00e8s nombreuses fonctionnalit\u00e9s comme du contenu vid\u00e9o<\/strong> dans la messagerie instantan\u00e9e\u00a0<\/em>\u00bb.<\/p>\n

Rogier van Enk, Vice President Distribution chez Finnair, souligne que \u00ab L\u2019exploitation de l\u2019intelligence artificielle<\/strong> fait partie int\u00e9grante de notre strat\u00e9gie d\u2019innovation. Nous grandissons et recherchons perp\u00e9tuellement de nouvelles fa\u00e7ons d\u2019am\u00e9liorer notre service client et le d\u00e9veloppement de nouveau r\u00e9seau de vente via le syst\u00e8me New Distribution Capability. Nous pensons que le d\u00e9veloppement rapide des outils digitaux b\u00e9n\u00e9ficie \u00e0 nos clients. Finn comprend et communique en Anglais, mais il va apprendre, avec le temps, d\u2019autres langues et aqu\u00e9rir de nouvelles capacit\u00e9s. Par exemple, Finn devrait parler finlandais et chinois (mandarin) d\u2019ici la fin de l\u2019ann\u00e9e<\/strong>, et Finnair recherche de nouvelles plateformes sur les r\u00e9seaux sociaux pour Finn, comme WeChat<\/strong> en Chine \u00bb ajoute Rogier van Enk.<\/p>\n","protected":false},"excerpt":{"rendered":"

Finnair is also introducing a chatbot, Finn, to support travellers using artificial intelligence.<\/p>","protected":false},"author":17,"featured_media":64267,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,105],"tags":[131,1649,1903],"type-darticle":[],"n_magazine":[],"class_list":["post-64265","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aerien","category-technologies","tag-compagnies-aeriennes","tag-chatbot","tag-intelligence-artificielle","vapo-free"],"acf":[],"yoast_head":"\nFinn : l'intelligence artificielle au pouvoir chez Finnair<\/title>\n<meta name=\"description\" content=\"Finnair se dote \u00e0 son tour d\u2019un chatbot baptis\u00e9 Finn pour accompagner les voyageurs en s\u2019appuyant sur l\u2019intelligence artificielle.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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