{"id":64385,"date":"2017-09-25T14:01:30","date_gmt":"2017-09-25T12:01:30","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=64385"},"modified":"2017-09-25T14:01:30","modified_gmt":"2017-09-25T12:01:30","slug":"franck-terner-chief-executive-officer-air-france","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-chief-executive-officer-air-france","title":{"rendered":"Decision-maker: Franck Terner, Chief Executive Officer of Air France"},"content":{"rendered":"<h3>Your new airline JOON will soon be taking off. How do you see it growing?<\/h3>\n<p><strong>Franck Terner -<\/strong> The first flights of <strong>Joon<\/strong> are scheduled to begin in the winter season to <strong>Barcelona, Berlin, <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/lisbonne-nouveau-roman-fleuve-20160602.html\/\" target=\"_blank\" rel=\"noopener noreferrer\">Lisbon<\/a> and Porto<\/strong> with six aircraft. We will continue on long-haul routes in the spring-summer 2018 season. By 2020, we will be expanding to these destinations and opening other routes, with a target of 18 medium-haul aircraft and 10 long-haul aircraft. In terms of comfort and services, Joon is an Air France Group airline, with its <strong>demand for quality<\/strong>. We will offer two cabins on medium-haul (Business and Economy) and three on long-haul (Business, Premium Economy and Economy). All customers will benefit from the expertise of Air France ground staff and Business passengers will have <strong>access to Air France lounges<\/strong>.<\/p>\n<h3>How does the airline intend to meet the expectations of both business travellers and millenials?<\/h3>\n<p><strong>F. T. -<\/strong> With its portfolio of brands - Air France, KLM, Hop, Transavia, Joon - our group offers complementary services that meet the expectations of different customer groups. Joon has been designed to meet several challenges in the sector, one of which is to <strong>attract new customers<\/strong>young working people, who represent 38 % of the air travel market. However, Joon will be aimed at all travellers. It will offer a new experience that goes beyond simple transport between two points. Thanks to <strong>innovative partnerships<\/strong>We will be able to offer services prior to the trip, as well as during the trip, including visits and activities such as <strong>exclusive experiences<\/strong>These services will be available at the time of booking or afterwards. These services will be available at the time of booking or afterwards, on an \u00e0 la carte basis. They will enable everyone to tailor their trip to their needs.<\/p>\n<blockquote><p>Joon will offer an experience that goes beyond simple transport between two points.<\/p><\/blockquote>\n<h3>Do you think the rise of long-haul low-cost airlines will have as big an impact as low-cost traffic has had on a European scale?<\/h3>\n<p><strong>F. T. -<\/strong> First of all, it is important to remember that <strong>Joon is not a low-cost airline<\/strong>. It will offer something original and innovative. So we're not pursuing a low-cost strategy. We've chosen to differentiate ourselves through the quality of our offering, one of the largest networks in the world, genuine customer care and a commitment to innovation. <strong>a certain French art of travelling<\/strong>. We must therefore continue to make the most of our strengths while improving efficiency. As far as the future of the market is concerned, we have recently seen a rise in the low-cost trend on long-haul flights. However, we must not lose sight of this, <strong>this model is not infallible<\/strong>recent results from <strong>Norwegian<\/strong> are evidence of this. It is difficult to say what the long-term impact of this trend will be. But one thing is certain: it should encourage us to question ourselves and to innovate constantly in all areas in order to maintain our position in the market and regain our leadership.<\/p>\n<h3>Air France obviously remains your group's flagship airline. Are you planning any new routes?<\/h3>\n<p><strong>F. T. -<\/strong> Air France remains the group's flagship airline, and in a way the <strong>Joon's big sister<\/strong>. For the winter 2017 season, Air France is opening new destinations and strengthening certain services, such as the <strong>Maldives<\/strong> from November or <strong>Costa Rica<\/strong> with additional flights this winter. Other highlights include <strong>Nairobi<\/strong> or the extension of the service to <strong>Chicago<\/strong>.<\/p>\n<h3>Will the company continue to move upmarket?<\/h3>\n<p><strong>F. T. -<\/strong> Quality of service and customer comfort are a priority for us. It is the Air France signature. We are therefore continuing to invest in a multi-year plan to refurbish our cabins and modernise our fleet. Today, a large part of our <strong>Boeing 777<\/strong> is equipped with the new Air France travel cabin for optimum comfort. Visit <strong>2018 and 2020<\/strong>will be the cabins of the <strong>Airbus A330<\/strong> and <strong>Boeing 777<\/strong> dedicated to the Caribbean and Indian Ocean network, which will be modernised. At the same time, we are modernising our fleet with the arrival of new aircraft, notably Boeing 787s. By the end of the year, we will have five latest-generation B787s.<\/p>\n<h3><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/le-boom-des-bots-20160706.html\/\" target=\"_blank\" rel=\"noopener noreferrer\">Chatbot<\/a>, <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/chatbots-air-france-viva-technology-20170615.html\/\" target=\"_blank\" rel=\"noopener noreferrer\">selfie ID<\/a>Amazon's Alexa voice assistant, WiFi on board: through your initiatives, you are building the travel of tomorrow. Will digital technology revolutionise the Air France experience?<\/h3>\n<p><strong>F. T. -<\/strong> Absolutely. Innovation is everywhere, all the time, and digital innovation in particular is one of the keys to creating the travel of tomorrow. It's essential if we are to regain our leadership position. But above all, it's a fantastic tool for offering an ever more comprehensive and personalised service. It's a revolution. With mobile technologies, our customers have tools at their fingertips that can accompany them at all times. <strong>Artificial intelligence, virtual reality, big data<\/strong> are all levers for creating the best possible travel experience. This is already a reality and we are working on projects for the years to come. <strong>Joon will be a laboratory<\/strong> for us, with original initiatives that could, why not, be deployed later on at Air France.<\/p>\n<h3>How do you see the future of partnerships between major companies?<\/h3>\n<p><strong>F. T. -<\/strong> We are convinced that this is a major strategic asset. For many years now, we have been weaving and <strong>consolidated <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/futur-flou-alliances-aeriennes-20170411.html\/\" target=\"_blank\" rel=\"noopener noreferrer\">alliances<\/a><\/strong> These strong alliances enable us to offer our customers more opportunities to travel around the world and to establish our presence on every continent. Recently, we announced the strengthening of some of our alliances with the creation of a new <strong>transatlantic joint venture with Delta and Virgin Atlantic<\/strong>. We have consolidated our joint venture with <strong>China Eastern<\/strong>. These agreements will enable us to expand into very buoyant markets, particularly for business travel. Developing our partnerships through joint ventures, as well as code-share agreements, is a key part of our strategic plan. Demand in the airline sector is global, and it is essential for us to be able to meet it.<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<h3>Key dates<\/h3>\n<ul>\n<li>Born on 12 April 1960<\/li>\n<li>Engineer, graduate of ENSEA, CNAM and IIAE in Paris<\/li>\n<li>1988: production engineer on Concorde<\/li>\n<li>1989: Head of Programme and Planning in the Maintenance Department<\/li>\n<li>1994: Concorde maintenance manager<\/li>\n<li>1997: Director of the Orly minor maintenance centre<\/li>\n<li>2000: Director of maintenance for Air France's medium-haul fleet<\/li>\n<li>2002: Head of Maintenance at Regional, an Air France subsidiary<\/li>\n<li>2008: Deputy CEO of Regional<\/li>\n<li>2010: Executive Vice President, Industrial, Air France<\/li>\n<li>2013: Executive Vice President Engineering and Maintenance at Air France-KLM<\/li>\n<li>2016: Chief Executive Officer of Air France<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>","protected":false},"excerpt":{"rendered":"<p>The launch of the new Joon airline, the move upmarket, new technologies, network development and alliances: Franck Terner, CEO of Air France, takes stock of the airline's busy schedule.<\/p>","protected":false},"author":23,"featured_media":64395,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,147],"tags":[131,1017,129],"type-darticle":[51],"n_magazine":[1749],"class_list":["post-64385","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aerien","category-decideurs","tag-compagnies-aeriennes","tag-decideur","tag-air-france","type-darticle-interview","n_magazine-n154","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>&quot;Joon sera un laboratoire&quot; : Franck Terner, directeur g\u00e9n\u00e9ral d\u2019Air France<\/title>\n<meta name=\"description\" content=\"Franck Terner, directeur g\u00e9n\u00e9ral d\u2019Air France, fait le point sur l&#039;actualit\u00e9 charg\u00e9e de la compagnie qui s&#039;appr\u00eate \u00e0 lancer sa nouvelle marque : Joon.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-chief-executive-officer-air-france\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9cideur : Franck Terner, directeur g\u00e9n\u00e9ral d\u2019Air France\" \/>\n<meta property=\"og:description\" content=\"Franck Terner, directeur g\u00e9n\u00e9ral d\u2019Air France, fait le point sur l&#039;actualit\u00e9 charg\u00e9e de la compagnie qui s&#039;appr\u00eate \u00e0 lancer sa nouvelle marque : Joon.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-chief-executive-officer-air-france\" \/>\n<meta property=\"og:site_name\" content=\"Voyages d&#039;affaires\" \/>\n<meta property=\"article:published_time\" content=\"2017-09-25T12:01:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2017\/09\/FRANCK-TERNER.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"460\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Serge Barret\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Serge Barret\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france\",\"name\":\"\\\"Joon sera un laboratoire\\\" : Franck Terner, directeur g\u00e9n\u00e9ral d\u2019Air France\",\"isPartOf\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2017\/09\/FRANCK-TERNER.jpg\",\"datePublished\":\"2017-09-25T12:01:30+00:00\",\"author\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/a076563a210d273a5b25aa8b1f42712f\"},\"description\":\"Franck Terner, directeur g\u00e9n\u00e9ral d\u2019Air France, fait le point sur l'actualit\u00e9 charg\u00e9e de la compagnie qui s'appr\u00eate \u00e0 lancer sa nouvelle marque : Joon.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france#primaryimage\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2017\/09\/FRANCK-TERNER.jpg\",\"contentUrl\":\"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2017\/09\/FRANCK-TERNER.jpg\",\"width\":700,\"height\":460,\"caption\":\"Franck Terner, Directeur g\u00e9n\u00e9ral d'Air France\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.voyages-d-affaires.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"D\u00e9cideur : Franck Terner, directeur g\u00e9n\u00e9ral d\u2019Air France\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#website\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/\",\"name\":\"Voyages d&#039;affaires\",\"description\":\"media fran\u00e7ais du Voyage d&#039;Affaires &amp; du MICE\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.voyages-d-affaires.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/a076563a210d273a5b25aa8b1f42712f\",\"name\":\"Serge Barret\",\"url\":\"https:\/\/www.voyages-d-affaires.com\/en\/author\/sergebarret\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\"Joon will be a laboratory\": Franck Terner, CEO of Air France","description":"Franck Terner, Chief Executive Officer of Air France, reviews the busy schedule of the airline as it prepares to launch its new brand: Joon.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-chief-executive-officer-air-france","og_locale":"en_GB","og_type":"article","og_title":"D\u00e9cideur : Franck Terner, directeur g\u00e9n\u00e9ral d\u2019Air France","og_description":"Franck Terner, directeur g\u00e9n\u00e9ral d\u2019Air France, fait le point sur l'actualit\u00e9 charg\u00e9e de la compagnie qui s'appr\u00eate \u00e0 lancer sa nouvelle marque : Joon.","og_url":"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-chief-executive-officer-air-france","og_site_name":"Voyages d&#039;affaires","article_published_time":"2017-09-25T12:01:30+00:00","og_image":[{"width":700,"height":460,"url":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2017\/09\/FRANCK-TERNER.jpg","type":"image\/jpeg"}],"author":"Serge Barret","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Serge Barret","Estimated reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france","url":"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france","name":"\"Joon will be a laboratory\": Franck Terner, CEO of Air France","isPartOf":{"@id":"https:\/\/www.voyages-d-affaires.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france#primaryimage"},"image":{"@id":"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france#primaryimage"},"thumbnailUrl":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2017\/09\/FRANCK-TERNER.jpg","datePublished":"2017-09-25T12:01:30+00:00","author":{"@id":"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/a076563a210d273a5b25aa8b1f42712f"},"description":"Franck Terner, Chief Executive Officer of Air France, reviews the busy schedule of the airline as it prepares to launch its new brand: Joon.","breadcrumb":{"@id":"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france#primaryimage","url":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2017\/09\/FRANCK-TERNER.jpg","contentUrl":"https:\/\/www.voyages-d-affaires.com\/wp-content\/uploads\/2017\/09\/FRANCK-TERNER.jpg","width":700,"height":460,"caption":"Franck Terner, Directeur g\u00e9n\u00e9ral d'Air France"},{"@type":"BreadcrumbList","@id":"https:\/\/www.voyages-d-affaires.com\/en\/franck-terner-directeur-general-air-france#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.voyages-d-affaires.com\/"},{"@type":"ListItem","position":2,"name":"D\u00e9cideur : Franck Terner, directeur g\u00e9n\u00e9ral d\u2019Air France"}]},{"@type":"WebSite","@id":"https:\/\/www.voyages-d-affaires.com\/#website","url":"https:\/\/www.voyages-d-affaires.com\/","name":"Business travel","description":"THE FRENCH BUSINESS TRAVEL &amp; MICE MEDIA","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.voyages-d-affaires.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.voyages-d-affaires.com\/#\/schema\/person\/a076563a210d273a5b25aa8b1f42712f","name":"Serge Barret","url":"https:\/\/www.voyages-d-affaires.com\/en\/author\/sergebarret"}]}},"_links":{"self":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/64385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/comments?post=64385"}],"version-history":[{"count":4,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/64385\/revisions"}],"predecessor-version":[{"id":64571,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/posts\/64385\/revisions\/64571"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/media\/64395"}],"wp:attachment":[{"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/media?parent=64385"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/categories?post=64385"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/tags?post=64385"},{"taxonomy":"type-darticle","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/type-darticle?post=64385"},{"taxonomy":"n_magazine","embeddable":true,"href":"https:\/\/www.voyages-d-affaires.com\/en\/wp-json\/wp\/v2\/n_magazine?post=64385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}