{"id":83251,"date":"2019-02-13T15:55:57","date_gmt":"2019-02-13T14:55:57","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=83251"},"modified":"2022-01-14T14:44:34","modified_gmt":"2022-01-14T13:44:34","slug":"business-travel-show-blockchain","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/business-travel-show-blockchain","title":{"rendered":"Blockchain, AI, chatbots: Travel Managers are not expecting a revolution"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>The British travel manager is decidedly confused. A few days ago, a <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/ndc-business-travel-show-20190208.html\/\" target=\"_blank\" rel=\"noopener\">study published by <strong>Business Travel Show<\/strong><\/a> revealed that travel buyers seemed to be increasingly wary of the <strong>NDC<\/strong>The new distribution standard is set to become the norm in the airline industry. The London show - which opens on <strong>20 February<\/strong> - has published a new survey, this time dedicated to new technologies. The findings are the same: travel managers are sceptical... In fact, while <strong><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/singapour-robots-service-humain-20170927.html\/\" target=\"_blank\" rel=\"noopener\">chatbots<\/a><\/strong>the <strong><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/blockchain-revolution-industrie-voyages-20180418.html\/\" target=\"_blank\" rel=\"noopener\">blockchain<\/a><\/strong>, l'<strong><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/intelligence-artificielle-voyageurs-20181228.html\/\" target=\"_blank\" rel=\"noopener\">artificial intelligence<\/a><\/strong>\u00a0(IA) and other <strong><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/easyjet-realite-augmentee-20190208.html\/\" target=\"_blank\" rel=\"noopener\">augmented reality<\/a><\/strong> are taking centre stage, the concrete impact on the business travel ecosystem is not provoking unbridled impatience, to say the least...<\/p>\n<p>According to the <strong><a href=\"https:\/\/www.businesstravelshow.com\/\" target=\"_blank\" rel=\"noopener nofollow\">Business Travel Show<\/a><\/strong>The majority of travel managers expect little or no impact from these technologies in the future.<strong>horizon 2022<\/strong>. Only one in five professionals expects a significant improvement at the time of the <strong>booking business travel<\/strong>In terms of time and cost. Among the main technological trends of the moment, Artificial Intelligence is the one that is arousing the most interest, although the figures are not yet overwhelming: 18% of those surveyed believe that AI could revolutionise business travel, and a quarter of travel managers expect a significant improvement in the traveller experience.<\/p>\n<div class=\"vc_row wpb_row td-pb-row\"><div class=\"wpb_column vc_column_container td-pb-span12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_raw_js\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<iframe title=\"Chart by: What impact will these technologies have on business travel between now and 2022?\" aria-describedby=\"Sondage effectu&eacute; aupr&egrave;s de 134 acheteurs voyages, dont 74 au Royaume-Uni, 14 en Europe, et 12 hors de l'Europe\" id=\"datawrapper-chart-JO6xs\" src=\"\/\/datawrapper.dwcdn.net\/JO6xs\/1\/\" scrolling=\"no\" frameborder=\"0\" style=\"width: 0; min-width: 100% !important;\" height=\"361\"><\/iframe><script type=\"text\/javascript\">!function(){\"use strict\";window.addEventListener(\"message\",function(a){if(void 0!==a.data[\"datawrapper-height\"])for(var t in a.data[\"datawrapper-height\"]){var e=document.getElementById(\"datawrapper-chart-\"+t);e&&(e.style.height=a.data[\"datawrapper-height\"][t]+\"px\")}})}();<\/script>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<p>\"\u00a0<em>When designed and used correctly, the <strong>chatbots<\/strong> can transform customer service, increase efficiency and even help companies make money<\/em>\" reminds <strong>Paul Shepherd<\/strong>founder of <strong>We Build Bots<\/strong>. <em>Airlines and online travel sites could offer a competitive advantage if they offered a fully integrated chatbot using the<strong>artificial intelligence<\/strong> and the <strong>machine learning<\/strong> combined with a customer support service to provide an intuitive 24\/7\/365 service<\/em>. \" For Paul Shepherd, technologies linked to voice command open up new prospects \".\u00a0<em>infinite<\/em>\u00a0\" : \"\u00a0<em>automatic natural language processing (NLP) will continue to improve, which means that chatbots will become easier to use and more intuitive. (...) The possibilities for using voice are endless. Imagine asking your connected speaker to check you in for your next flight, then receiving your boarding pass directly in your mailbox. (...) The use of voice by Chatbots is constantly improving and evolving and, in the future, we will certainly see huge developments in this area.<\/em>\" warns Paul Shepherd, who will be taking part in a round-table discussion in London on the introduction of bots in travel programmes, on 20 February at 10am.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence, blockchain, chatbots: new technologies are everywhere... except perhaps on travel managers' roadmaps, according to a study published by the Business Travel Show.<\/p>","protected":false},"author":17,"featured_media":83271,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105,85],"tags":[1617,1649,1853,1903,1931],"type-darticle":[],"n_magazine":[],"class_list":["post-83251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technologies","category-etudes-et-livresblancs","tag-robot","tag-chatbot","tag-salons-professionnels","tag-intelligence-artificielle","tag-blockchain","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Etude Business Travel Show : pas de r\u00e9volution blockchain ou IA en vue pour 2022<\/title>\n<meta name=\"description\" content=\"Intelligence artificelle, blockchain, chatbots : les nouvelles technologies sont partout... sauf peut-\u00eatre 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