{"id":98413,"date":"2020-08-17T10:13:55","date_gmt":"2020-08-17T08:13:55","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=98413"},"modified":"2022-10-14T15:40:49","modified_gmt":"2022-10-14T13:40:49","slug":"cwt-teams","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/cwt-teams","title":{"rendered":"CWT integrates Microsoft Teams into its messaging service"},"content":{"rendered":"<p>CWT extends its messaging and chat service to include <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/zoom-ecran-teletravail-20200721.html\/\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Teams<\/a> among its channels for discussion with travellers. Since mid-August, users of the solution - 44 million worldwide according to Microsoft - have been able to use their company's internal messaging tool to chat live with a CWT advisor. The myCWT Microsoft Teams application allows users to connect to the travel agency to modify, book or manage their travel requirements. \"\u00a0<em>Messaging is a key element of our digital offering, with engagement just a click away,<\/em> said Niklas Andreen, CWT's Chief Traveler Experience Officer. <em>Microsoft Teams makes it even better<\/em>\u00a0\".<\/p>\n    <style>\n        div.link-block {\n            margin: 1em;\n            margin-left: 2px;\n            font-weight: bold;\n            padding: 1em;\n            position: relative;\n            border-top: 1px solid #cecece;\n            border-bottom: 1px solid #cecece;\n            font-size: 1.15rem;\n        } \n        div.link-block::before {\n            display: block;\n            content: '';\n            position: absolute;\n            top: 0.5em;\n            bottom: 0.5em;\n            left: -2px;\n            background-color: #a91c2c;\n            border-radius: 2.5px;\n            width: 5px;\n        }\n        div.link-block > a {\n            text-decoration: none;\n            border-bottom: none;\n            color: black;\n            font-family: 'Roboto', Arial, sans-serif;\n        }\n        div.link-block > a:hover {\n            text-decoration: underline;\n            border-bottom: none;\n            color: black;\n        }\n        @media only screen and (max-width: 600px) {\n            div.link-block {\n                padding: 0.7em;\n            }\n        }\n    <\/style>\n    <div class=\"link-block\"><a href=\"https:\/\/www.voyages-d-affaires.com\/en\/train-reservations-for-mycwt-cars\">Read also: Train and car reservations now available on myCWT<\/a><\/div>\n<p>\"Anywhere, anyhow, anytime\": CWT's 24\/7 connectivity proposition to travellers and their businesses encapsulates a digital customer service strategy that aims to deliver optimal omnichannel customer care. Over the past three years, <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/cwt-fonctionnalite-messagerie-20200206.html\/\" target=\"_blank\" rel=\"noopener noreferrer\">the agency<\/a> has expanded its digital communication channels with the development of myCWT web, myCWT app, as well as the integration of Facebook Messenger and Facebook Workplace and now Microsoft Teams into its messaging service. Another third-party messaging tool should be added to the list in the future.<\/p>","protected":false},"excerpt":{"rendered":"<p>In addition to its in-house solutions and the integration of Facebook Messenger and Facebook Workplace, CWT is adding Microsoft Teams to its messaging service.<\/p>","protected":false},"author":19,"featured_media":98417,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105],"tags":[1429,1471],"type-darticle":[52],"n_magazine":[],"class_list":["post-98413","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technologies","tag-applications-mobiles","tag-visioconference","type-darticle-breve","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CWT int\u00e8gre Microsoft Teams \u00e0 son service de messagerie<\/title>\n<meta name=\"description\" content=\"CWT \u00e9tend son service de messagerie et de chat en int\u00e9grant Microsoft Teams parmi ses canaux de discussion avec les voyageurs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.voyages-d-affaires.com\/en\/cwt-teams\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CWT int\u00e8gre Microsoft Teams \u00e0 son service de messagerie\" \/>\n<meta property=\"og:description\" content=\"CWT \u00e9tend son service de messagerie et de chat en int\u00e9grant Microsoft Teams parmi ses canaux de discussion avec les voyageurs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voyages-d-affaires.com\/en\/cwt-teams\" \/>\n<meta property=\"og:site_name\" content=\"Voyages d&#039;affaires\" \/>\n<meta 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