{"id":99581,"date":"2020-09-25T15:24:07","date_gmt":"2020-09-25T13:24:07","guid":{"rendered":"https:\/\/www.voyages-d-affaires.com\/?p=99581"},"modified":"2020-09-25T15:24:07","modified_gmt":"2020-09-25T13:24:07","slug":"trainline-late-recovery","status":"publish","type":"post","link":"https:\/\/www.voyages-d-affaires.com\/en\/trainline-recup-retard","title":{"rendered":"Trainline launches R\u00e9cup'Retard to make it easier to clear a train ticket"},"content":{"rendered":"<p>Trainline, the booking platform dedicated to rail and bus travel, is adding a new feature designed to make it easier to get a refund for a late train. Active with 270 carriers in 45 countries, <a href=\"https:\/\/www.voyages-d-affaires.com\/en\/trainline-europe-chemins-fer-suisse-cff-20190704.html\/\" target=\"_blank\" rel=\"noopener noreferrer\">Trainline<\/a> has chosen France as the first country to offer this service. According to a study carried out with OpinionWay last August, 62% of French people know neither the amount nor the conditions under which they can claim compensation. Reimbursement can vary, depending on the length of the delay, <strong>from 25% to 75% of the ticket price<\/strong>. The study also found that 28% did not know what to do or where to turn.<\/p>\n<p>With this in mind, Trainline's new R\u00e9cup'Retard feature simplifies the compensation process when trains and TGVs booked via the platform are delayed. The facts, <strong>an alert is sent to the customer<\/strong> to let them know whether they are eligible for compensation and the estimated amount due. The application then allows the user to copy their booking number, which is essential for the process, and redirects the customer to the compensation request form. Once the discount code has been received, it can be stored in the customer's account for easy use the next time they book.<\/p>\n<p>\"<em> At a time when French people's journeys have been severely impacted by strikes and COVID 19 in recent months, Trainline is continuing to demonstrate its <strong>ability to innovate<\/strong> (...). Starting a compensation procedure for a ticket can sometimes be an obstacle course for passengers, but with R\u00e9cup'Retard, Trainline is committed to working alongside them to make the process easier and provide them with a better service.<\/em> \"said Audrey D\u00e9trie, Managing Director of Trainline International.<\/p>","protected":false},"excerpt":{"rendered":"<p>In the event of a delay, Trainline simplifies the process of requesting a refund for a train or TGV ticket thanks to the R\u00e9cup'Retard function.<\/p>","protected":false},"author":19,"featured_media":99583,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[61],"tags":[1353,1539],"type-darticle":[],"n_magazine":[],"class_list":["post-99581","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ferroviaire","tag-compagnies-ferroviaires","tag-tgv","vapo-free"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Trainline lance R\u00e9cup\u2019Retard pour faciliter la compensation d&#039;un billet<\/title>\n<meta name=\"description\" content=\"En cas de retard, Trainline simplifie le processus de demande de remboursement d&#039;un billet de train ou de TGV gr\u00e2ce \u00e0 la fonctionnalit\u00e9 R\u00e9cup&#039;Retard.\" \/>\n<meta name=\"robots\" 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