Just over a year after the announcement of its acquisition by American Express GBTIn spring 2021, the integration ofEgencia has resulted in new developments for some 9,000 customers from TMC. They will now have access to Meetings & Events services (M&E) and Global Business Consulting (GBC)as announced on Tuesday by the management of the business travel agency. Objective: " improve the performance of their travel and meetings programme, enabling them to improve their ROI, reduce risk and maximise savings "says Egencia management.
Referring to support for customers on a case-by-case basis, Egencia assures that customers will be able to customise the services offered by the corporate travel agency according to their needs in terms of meetings & events. The new cohabitation of different meeting formats - physical, virtual and hybrid - is taken into account. As Gerardo Tejado, General Manager of American Express Meetings & Events, points out, "The post-Covid context is also a factor. Today, the true value of meetings is more deeply and widely recognised than ever before. As part of our M&E activities, we are seeing rapid feedback from face-to-face meetings and we expect the number of meetings of this type to increase. Our service highly configurableOur international reach and global infrastructure, combined with our innovative technologies, will enable Egencia customers toadopt a strategic approach to their M&E programmes and, at the same time reduce their environmental impact ". For her part, Julie Avenel, Vice President, American Express Global Business Consulting, comments: " Since Egencia joined GBT, we have worked closely together to better understand the specific needs of their customers and where we can add value, as well as how our combined technology development and data capabilities can deliver the best approach to customers in each segment. ".
