What new products are you offering French business customers?
On the ground, we are working to improve the experience of business travellers. Since the end of August at Paris CDG 1, Business and Suites passengers have had access to a priority boarding area. "fast trackfrom check-in to boarding. Combined with the PARAFE service, which facilitates passport control, this saves precious time. The A380 is also highly acclaimed for its comfort and very quiet cabin. Our Business class, with its unrivalled dimensions, remains a benchmark for travellers. On 22 June this year, SkyTrax awarded this product the title of "Best Business Class.
What changes can you expect to see in the Singapore Airlines network between 2011 and 2012?
We introduced additional capacity in North and South-East Asia, notably to Hong Kong, Bangkok and Jakarta. In March, we inaugurated our first route between Singapore and South America, serving Brazil and Sao Paulo via Barcelona. Soon, we will be serving Koh Samui for the first time with our regional subsidiary Silkair.
Europe has not been forgotten, with an increase in frequencies to Munich, Copenhagen and Istanbul, and the introduction of the A380 on the Singapore-Frankfurt-New York route in early 2012. What about Australia?
Australia is also one of our priority markets. Singapore Airlines currently offers 92 flights a week between Singapore and the five main Australian cities. But in this highly competitive market, we wanted to expand our offer to provide our customers with a greater number of destinations. A partnership agreement was recently signed with Virgin Australia, Australia's second largest airline, enabling us to expand our offer to include Cairns, Hobart and Ayers Rock, for example.
