Le chatbot is it a women's business? In the aviation industry, the pioneers - the female pioneers, as it happens - are all given female names: after Mildredlaunched by Lufthansa last December, then Evaits equivalent at VuelingTransavia is launching its own chatbot, this time called Laura.
This innovation, unveiled on 28 August has been developed with BlueLink. The chatbot must provide instant answers to the most frequently asked questions by travellers. " Can I use my driving licence as identification when I fly? "or How many kilos of luggage am I entitled to? "But Transavia is already looking ahead to more advanced features. But Transavia is already looking ahead to more advanced functionalities: " Laura will soon have access to reservation softwareThis will give them access to information on both the booking and the flight itself. "explained Transavia management.
Laura is in no way a substitute for Transavia's customer service teams.
However, the airline is adamant that it has no intention of robotising the entire customer relations chain. " Laura is in no way a substitute for Transavia's customer service teams, who do a first-rate job. "insist the company's directors, reminding us that " All his "work" remains under the control of supervising an employee. Each response is then proofread before being sent to you. ".
