" The response from business passengers has been very positive. Business 1st guaranteeing more fluidityof comfort andassistance" explains Fabien Soulet, Director of the Business, Corporate and Travel Agencies market at the SNCF. In addition to the exchange and refund advantages, customers travelling with a TGV Pro 1st class ticket will benefit from a dedicated file for controls on the platform, a accompanied by a hostess to the carriage, a welcome drink on the quay and the press. Two door-to-door services complete the package with Ector valet parking and iDCAB on arrival.
To satisfy these customers, the SNCF is also working hard to improve the quality of its services. wifi on board. More than 170 trains are already equipped with antennas to cover major routes such as Paris-Lyon, the Atlantic axis and the Eastern network. And 80 additional trains This will be the case in early 2018, with the system being rolled out across the entire Mediterranean network by the end of the year. " However, there is a differentiation by class, with a speed of 250 MB per hour for pro customers in 1st class and 200 MB in 2nd class." explains Pierre Matuchet, the SNCF's Travel Marketing Director. A new version of the portal has also been launched, "Wifi replacing the old TGV Connect. " Passengers can log on quickly using their loyalty card" he adds. The name and file number will suffice for other passengers.
wifi makes all the difference to business travellers compared to the 3-hour threshold
Wifi is clearly a competitive advantage. The SNCF is studying the possibility of offering its Business Première service on the Paris-Toulouse route because of the increase in the number of passengers on board following the reduction in journey times and the number of daily frequencies (6 return flights). " The journey takes 4 hours 08 minutes, but wifi makes all the difference for business travellers compared with the 3-hour threshold, which traditionally gives us the advantage over air travel." Fabien Soulet concludes.
