The lessor Enterprise Holdings is rolling out the 'Commitment to Complete Cleanliness' programme across all its brands - Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car. Following the best practices recommended by leading health authorities, the rental company has expanded and strengthened its cleaning protocolsAll this is supported by employee training in the new measures.
Customers will find in-car notifications "Complete Cleanliness Commitment confirming that they have been thoroughly cleaned. As well as vacuuming and general wiping down between each hire, special attention is paid to around twenty sensitive areas, using a disinfectant to sanitise these key points.
In other words keys and key ringsThese include the steering wheel, dashboard, gear lever, steering column, seat belts, centre console, door interiors and pockets, interior and exterior door handles, seat surfaces, areas between the seats and the console as well as the door pillars, cup holders and compartments, instrument and accessory panels, touchscreen, mirrors and, last but not least, the boot release lever.
" By stepping up the rigour of our cleaning protocols, involving measures that complement the advice given by the health authorities, we now want to reassure our customers "says Guirec Grand-Clément, Director of Operations for Enterprise in France. Vehicles, shuttles, branches, customer service: all the hire company's operations are geared to this objective, from cleaning to social distancing practices.
In addition, Enterprise Holdings' brands will offer new rental options such as early check-in at Enterprise's local branches, interaction with customers mainly in car parks, using tablets for staff, and a process for picking up and dropping off customers in complete safety.
