In recent months, many business travellers have been faced with ticket changes as a result of the covid-19 pandemic. While many carriers are relatively flexible, the procedure can be tedious - particularly when it involves third parties. As a result, passengers often receive conflicting information.
Faced with this challenge, Amadeus has just launched a new multi-channel solution: the Amadeus Ticket Changer (ATC) Shopper. A product that allows travel agency customers to exchange their tickets themselves in a matter of seconds from a mobile phone or tablet.
ATC Shopper offers a web page where travellers can search for their new itinerary and exchange their tickets from a mobile device or computer. A solution that offers even greater flexibility, autonomy and speed.
ATC Shopper is a service offered only by the travel agency. When an itinerary is issued, the agency adds an ATC link. By clicking on it, thehe traveller can automatically enter new search criteria. ATC Shopper then issues a new itinerary proposal.
Using ATC Shopper offers many advantages for travel agents. The exchange service does not require any particular technological development; it is available 24 hours a day; it considerably reduces the time spent managing requests.
If the ticket includes exchange conditions, travellers can exchange their itinerary in less than a minute, without having to contact their travel agent.
On test with Selectour
Again, depending on the conditions included in the purchase of the ticket, the passenger may choose new dates or a new flight. This procedure may involve additional costs such as penalties or a change of class.
Once the payment has been validated, the passenger will receive their re-routing. The speed of technology means that last-minute changes can be made, even at the airport.
Earlier this week, Amadeus launched ATC Shopper with the Selectour network, which has more than 1,200 agencies. Selectour becomes the first network in France to offer its customers a mobile end-to-end service. An offer that covers all stages of planning and issuing a trip, including an exchange.
"We are delighted to be pioneering the use of ATC Shopper, which offers real added value in terms of building loyalty among our leisure and business travellers. The initial feedback from our user agencies has been very positive," says Jean Noel Lefeuvre, Managing Director, Selectour.
ATC Shopper is accessible via Selectour's mobile application and responsive website.
