"An exceptional heritage": Willy Rosier, Guadeloupe Islands Tourism Committee

Willy Rosier is Managing Director of the Guadeloupe Islands Tourist Board.

How is the destination faring in terms of tourism?

Willy Rosier - Needless to say, Guadeloupe was badly affected by the social crisis of 2009. The destination lost 45 % in cruise tourism and suffered a drop of 70,000 visitors in stay-over tourism, from 410,000 to 320,000. Against this backdrop, 2010 was a year of intense redeployment work.

What is your action plan to get back on track?

W. R. - Several initiatives were put in place, including a television campaign with a strong emotional bias. The film provided a break in tone, while at the same time the Route du Rhum brought us positive and stimulating spin-offs. Today, we need to remain cautious, but all the indicators are in the green: for the first quarter of 2011, the hotel occupancy rate was around 80 %; as for the low season, it is up by 15 % on 2010. In addition, receptive operators are announcing an increase in orders of around 50 % for the upcoming high season. We are now engaged in a strategy of winning back customers.

What are the key points of this strategy?

 W. R. - Marketing is based on the archipelago's natural assets to create dreams. Admittedly, we don't have the most beautiful hotels in the West Indies, but our heritage is exceptional in its quality and diversity. Another point is structural: Guadeloupe is to be divided into five territories and a tourism development contract is to be signed with these communities of conurbations to enable a more structured offering: Gosier-St François focusing on seaside resorts, Sud Basse-Terre concentrating on eco-tourism, and so on.

What major projects is this strategy based around?

W. R. - The renovation of the Saint-François golf course, one of the finest in the Caribbean, is now complete, and several hotel renovations are in the pipeline. An extension to the Gosier aquarium is planned, and the question of creating a cable car to take visitors to La Soufrière is still on the agenda. Finally, with Martinique, we are working on setting up a convention bureau for the French Caribbean.