The new recruit from British Airwayschristened Billwill be making its debut at London Heathrow at the beginning of the year 2020. This autonomous robotequipped with artificial intelligence (AI), a geolocation system and 360-degree sensors, will wander around the Terminal 5. Its mission: to guide travellers to the destination of their choice. Bill was designed by BotsAndUsand its translation should enable it to answer thousands of questions in several languages, particularly concerning real-time flight information.
" These intelligent robots are the latest innovation to free up our staff to deal with immediate problems and offer the personalised service our customers appreciate.explains Ricardo Vidal, Head of Innovation at British Airways. In the future, I envisage a fleet of robots working side by side with our employees to deliver a truly seamless travel experience "he adds.
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This recruitment is not a first in the airport sector. Airlines such as JAL in Japan or Lufthansa in Munich have already turned to humanoid robots to streamline the passenger journey. More recently, a parking robot who took the helm on theLyon airportlast March.
