Named by Concur as the most stressful American airport, Chicago O'Hare suffers, according to the study, from "the vastness between the boarding gates and the terminals", the platform's main shortcoming for 56% of the travellers questioned. In New York, the length of queues was cited by one passenger in two (49%) as the reason for JFK's third place in the rankings published on 16 November. In contrast, Dallas-Fort Worth airport was praised for its clear signage (42 %), good WiFi coverage (41 %) and quality catering (41 %). The specialist in business travel and expense management services also points to the main stress factors cited by the travellers surveyed: unclear signage (28 %), poor quality of service from airport staff (28 %), too few or overcrowded toilets (19 %) appear to be the recurring ills of American airports.
