The health situation has prompted Emirates to step up its efforts in the field of health and safety. biometricsto streamline the passenger journey. For several days now, the airline has been offering a new "biometric route", based on a technology combining facial and iris recognition. This technology is to be applied to all airport procedures, and the airline's managers have mentioned a " contactless airport ". " Emirates passengers can now check in for their flight, complete immigration formalities, enter the Emirates lounge and board, simply by walking around the airport. "they explain.
For the time being, biometric infrastructures are already operational at certain terminal 3 at Dubai airport, at immigration controls, at the entrance to the Emirates premium lounge in Concourse B, and at certain boarding gates. Symbol of this new biometric era: the "Smart TunnelAt the end of the tunnel, travellers with no problems are admitted by the immigration authorities without having to stamp their passports. This biometric tunnel was also tested before the health crisis, Emirates experimenting with it since summer 2018.
" We have always strived to deliver an exceptional customer experience at every touchpoint, and it is now more vital than ever to use technology and implement products, introduce processes that focus not only on accelerating the customer journey, but also on improving the customer experience. also, and above all, on health and safety during their journey "says Adel Al Redha, Emirates' Chief Operating Officer.
