25 of them made their appearance in the spring in the terminal 3 of the Dubai hub. 25 mobile check-in kiosks in the colours of the company EmiratesThese are designed to replace fixed installations, thereby reducing waiting times for business and leisure travellers. And which will eventually be deployed in all the airport terminal check-in halls. These new terminals are designed for passengers on all travel classes - Economy, Business or First - with two baggage items or less. They will be assisted if need be by Emirates agents present at each kiosk, whether to check in, weigh and tag baggage or obtain a boarding pass. Baggage is then taken care of by baggage handlers.
The deployment of these mobile kiosks is part of a plan to modernise the various stages of the passenger journey initiated at Dubai airport. A plan that should lead to other innovations, as Emirates officials have announced.
Other initiatives based on technology and artificial intelligence will be introduced in the near future
" We will continue to introduce new technologies and automated tools at all points of contact with customers "says Adel Al Redha, Chief Operating Officer of Emirates. " We are committed to continually improving our services and offering our passengers optimum satisfaction by making the travel experience easier. Our new check-in kiosks are another step forward. Other initiatives based on the technology and theartificial intelligence will be introduced shortly. We are fortunate to be surrounded by partners with whom we share a common vision: to use digital and advanced technologies to improve our operations and the customer experience. "he continues.
