Like the athletes preparing to compete at the Paris 2024The authorities in charge of transport are stepping up their preparations. And in the absence of a training programme, theFrench airline now has a action plans. This was unveiled Monday, Clément Beaune and Olivia Grégoire taking the opportunity to travel to Orly. The airport's management had already launched its race against time a few weeks earlier, with the arrival at Aéroports de Paris of a new measurement tool to better manage queues at the airport. Roissy and Orly.
"Respect for travellers and the need for our country to be ready for the major sporting events that we will soon have the honour of hosting mean that we need to mobilise the entire sector."warns the Minister for Transport. "I'm delighted to see that this is now the case, with this action plan drawn up in close coordination with all the players involved, who I know will be fully mobilised for the summer season.".
Raising French air transport to the highest level in Europe and the world
Just like the ADP GroupHowever, this action plan will not overlook the need for performance indicators. In fact, performance indicators are the first 8 axes set out by the government, which should initiate 21 shares in total. And if this first priority is anything to go by, France has Olympic ambitions. The roadmap aims to "Develop appropriate indicators to cover all aspects of service quality and set ambitious targets to raise French air transport to the highest level in Europe and the world.". In particular, the following will be scrutinised
flight delays, of coursebut also the respect for passenger rights.
At the heart of the approach, the passenger must benefit from better quality support. This will be the focus of the third area, which aims to provide enhanced assistance for passengers in the terminal, particularly during peak travel periods. This approach is reminiscent of what Augustin de Romanet said last April, when presenting the new tools of Aéroports de Paris, that " a head-on collision for passengers returning from a conference where they have been treated with the utmost respect, and arriving at an airport where they feel they are not being treated as human beings ". At the time, the head of the ADP group intended to " realise that we have a job to do in managing queues - when they unfortunately occur - that needs to be much improved. And this doesn't necessarily require exceptional financial resources, because we have established that, fortunately, this only concerns less than 10% of people in the worst case scenario. ". Augustin de Romanet promised: " we are going to adopt a radically different approach to accompanying passengers in queues. I have asked my teams to take a hotel approach ".
New cabin baggage equipment tested in Paris and Lyon
To achieve the objectives of the plan unveiled on Monday, the government is planning to work together. The plan provides for strengthening cooperation between the various players in the air transport chain. For all that, the government is not shying away from technological "doping". With "a passenger route that guarantees maximum fluidity at every stage"The plan is based onsufficient human resources"but also onthe most innovative technologies and processes". On this point, the tactics envisaged remain rather vague, since the State intends to "improve the fluidity of safety processes by deploying new technologies". We do know, however, that trials of new explosives detection equipment for cabin baggage are planned at Paris and Lyon during 2023.
"With the major sporting events that will draw attention to France, we need to ensure that our travel routes are exemplary."confirms Olivia Grégoire. The Minister Delegate for Small and Medium-sized Enterprises, Trade, Craft Trades and Tourism continued: "First impressions are often the ones that stick, so we need to do everything we can to ensure that travellers are welcomed smoothly, professionally and efficiently, from the moment they arrive in France, especially at our airports. Meeting this challenge will only be possible if all the stakeholders work hand in hand, in particular the State and the airport operators involved. This is the purpose of this national action plan to improve service quality in French air transport, which has been drawn up jointly with all the players involved.".
As with the French delegation, which will be playing on home soil, expectations will be high of the tourism industry during the tournament. Paris 2024. Even more so with ambitious promisesThis is particularly true in the transport sector, following the postponement of a number of major projects. But some leaders in the sector will be able to build on their recent successes, such as Paris CDG named 5th best airport in the world in the latest Skytrax rankings. The kick-off of the Rugby World Cup at the end of the autumn will provide the opportunity for a first 'test match'.
