" To find out about the dish of the day, please scan the QR code ". In addition to the multitude of functions it already fulfils, the smartphone now has a new function, that of head waiter. While cards and menus passed from hand to hand between diners could bear the brunt of the pandemic, the service should tend to be dematerialised to keep up with the latest trends. new health requirements.
As a result, restaurants are speeding up their digital transformation. In this context, several foodtech players are promoting their platforms for displaying menus on customers' smartphones, including Miap, LiveMenu and AirK2 with its Ouilacarte solution. Skeat is Europe's leading order-taker, with hundreds of customers in France and abroad, including Monsieur Bleu, the restaurant at the Palais de Tokyo, Rosa Bonheur and a number of hotels in the Best Western network and others in the Accor group.
Novotel Porte de Versailles, for example, is one of these establishments, and Skeat's offer could in future be more widely deployed in the hotel group's establishments. Indeed, the Accor's luxury division has just recommended the use of this contactless solution at its Pullman, Sofitel and Mgallery hotels.
In practice, it allows customers to consult the menu of bars and restaurants, select dishes according to ingredients and allergens, then place orders from their smartphone. All in several languages and without having to download an application, since the tool is based on QR Code technology. Travellers can also pay for their meal from their phone using the payment method of their choice, whether by bank card, Apple and WeChat Pay or by sending the bill to their room.
Among its other features, the Skeat solution can be used for on-the-spot ordering as well as for take-away and on-the-spot sales. room service. " The contactless aspect of our solution is decisive in the current context, where we need to reconcile the resumption of activity with health issues. "said Marc Sarfati, co-founder and CEO of Skeat.
