Using data to provide better support for business travellers exposed to crisis situations: that's the idea behind the approach initiated - or rather extended - by Concur with its latest innovation. The specialist in the management of expense reports and business travel is strengthening its position in terms of Risk management with a new tool, presented as " the first integrated security management solution ".
It is structured around two key areas, called Risk Messaging and Active Monitoring. The first tool is aimed at Travel Managers, and is based on the myriad of data collected by the various Concur tools, namely Concur Travel & Expense, Concur Mobile, TripLink and Tripit, in addition to electronic expense receipts. Using this data, Risk Messaging is designed to provide travel managers with precise and immediate visibility of their travel spend. location of business travellers exposed to a crisis situation. The second pillar of this strategy is based on Active Monitoring. This tool is accessible 24/7. It includes real-time monitoring of travellers and proactive communication and assistance.
Among the various functions offered by this new integrated solution are, in the run-up to a trip, the ability to send advice on ad hoc trip preparation, a two-way, multi-channel messaging system (SMS, email, telephone and Concur Mobile) and even maps and location reports business travellers. The tool also provides for the personalised creation of messages and alerts.
" As business travel increases in a climate of uncertainty, Concur is committed to ensuring the safety and security of its employees and clients. "underlines Mike EberhardChairman of Concur. He added: " In the event of social instability, natural disasters or terrorist attacks, companies need to be able to locate their employees and get them to safety as quickly as possible. The data we have at our disposal includes much more than just booking and itinerary information. The accuracy we're able to achieve gives organisations maximum visibility so they can tailor their decisions to each situation. In recent incidents, Concur was able to locate employees in affected areas in less than an hour. ".
This is not the first time that Concur has positioned itself in the field of security and duty of care. Various partnerships have already been formed in recent months with specialists in the sector, such as the Club des Directeurs de Sécurité des Entreprises (CDSE) or Anticip.
