concierge

Virgin Atlantic's near future looks busy and ambitious. On the eve of its fortieth anniversary in 2024, the airline organised its very first Virgin Atlantic Customer Experience Showcase event in London on Tuesday. The event unveiled the airline's new customer experience ambitions, which will include a wide range of improvements. The carrier will...

Mooncard is strengthening the services associated with its Mooncard Premium corporate card in partnership with John Paul. Part of Accor since 2016, this concierge company reserves several advantages for holders of this top-of-the-range professional payment card, starting with 24/7 access to concierge services in France...

Ector is aiming to win over business travellers with a new partnership. On 6 May, the digital valet company joined forces with AccorHotels to offer its services to the chain's customers. More specifically, this package of offers is aimed at Club Accor members. Members of the loyalty programme will earn points for each order...

How would you define the Parnasse offering and its positioning? Niva Sintès - Parnasse is an atypical player, in that we are a telecom operator positioned at the top end of the market, in the luxury segment, whose leitmotiv is ultra-personalised service provision. 85% of our members are travellers, including 50% of very...

High-tech concierge service, club, assistance service, events agency, networking space: it's hard to pigeonhole the Orange Group's Parnasse offering. Admittedly, this 'selective brand', unique on the market, plays on the mix of digital and human, technology and lifestyle, to the point of blurring the lines. But we can at least...

How do you find your way around a concierge market that is attracting more and more players? Pascal Paluel-Marmont - Yes, it's not that simple. What's more, I think this is only the beginning of a global movement that is set to intensify. One of the first clues is to ask yourself whether the service...