La Alternative TMC This is the new positioning advocated by FCM at the launch of a new visual identitythe 10 March. In this way, the business travel agency intends to assert the flexibility to manage their business travel. This flexibility is made possible in particular by new technology platform under development. FCM is developing a proprietary technology based on feedback from its users worldwide. TMC remains rather evasive about the new functions that future users, travellers and travel managers in particular, can expect, but also the use of artificial intelligence for theuse of data to generate reporting. According to TMC management, this new platform will be based on six pillarsnamely: " a globally consistent booking experience, always-on travel assistance, support for traveller safety and wellbeing, sustainability, AI-based reporting and savings generation, and flexible integration capabilities ".
Development of the core FCM platform is already well advanced
It remains to be seen when the launch of this new platform. Here again, the business travel agency is rather stingy with details, but Adrian Lopez, Global Chief Technology Officer, says: " The development of the core FCM platform is already well advancedincluding a new proprietary online booking solution for key markets. Sam, our chatbot with artificial intelligence, will also be integrated into the FCM platform as an 'avatar', providing live chat and real-time support across all the platform's channels, not just on our mobile application as is currently the case. ".
