artificial intelligence

MCP, short for "Model Context Protocol": this is the new acronym that business travel stakeholders will have to familiarise themselves with. This type of connector, based on an open protocol, now acts as a link between business tools and the "wonderful world" of agentive AI. And it's Perk's turn to enter...

New logo featuring a capital T for technology instead of a C, new brand promise - Expect More from Your Events -, new deep green colour: Cvent staged its pivot towards AI at its annual Cvent CONNECT conference, held in Nashville in front of nearly 5,000 attendees…

The MICE sector – like so many other business sectors – has begun its transformation to embrace artificial intelligence. And, as is often the case, Kactus intends to be at the forefront of this change. The French specialist becomes the first European MICE player to be integrated into the OpenAI ecosystem, as announced on July 7th. In concrete terms, users…

There have been many upheavals in the events market, and more specifically in team building, notably with the rise of platforms that directly connect clients and service providers. These marketplaces list a large number of activities under the label…

He won't be asked to draw a sheep. On the other hand, to book a room in the hotel that best suits his expectations, Ask Bonvoy is the ideal assistant. A hotel with a golf course and a gourmet restaurant in an idyllic destination, or an ultra-functional establishment in the heart of a business district: it…

A little nod to Minority Report, or Black Mirror… When it comes to projecting ourselves into 2050, and discussing what the office of the future might be like, IWG has drawn a little from the science fiction playbook. Even if the workspace specialist is basing this on very concrete technologies, which could…

But where is Charlie? The teams at Choice Hotels could easily answer that: within the American group’s operational platforms. Available 24/7, this AI-powered virtual “teammate” meets staff needs, provides insights, and reduces the time spent on their questions. Before this…

What are the main challenges facing conference centres in 2026? The IACC (International Association of Conference Centres) has compiled some answers in the new edition of the Meeting Room of the Future study. With a panel of 425 centres in 19 countries, the association was able to leverage a wide range...

Booking travel through natural language conversation, detecting reservations that are off policy or anomalous transactions: the new suite of AI-driven tools presented by Navan gives substance to the desires of the TMC, which recently entered the Nasdaq. Namely, to build "the business travel infrastructure..."

Amex GBT's journey is increasingly resembling a strange game of Monopoly. After making headlines in business travel with its various actions – notably CWT – and their potential impact on maintaining competition, the TMC is moving to the other side of the transaction. This time, it's to...

What can be expected from the Fusion Exchange Paris event organised by Concur? Damien Palausi - There will be different workshops, notably on product news, on travel & expense. The event will broadly cover the elements that were discussed at Fusion US, in New Orleans. The idea is to show two main directions: to keep moving forward…

Following a rethink of its hotel catalogue infrastructure, Navan is now turning its attention to a sensitive point in corporate travel policy: transaction verification. The TMC is launching an audit engine which, thanks to AI, is intended to scrutinise business travel expenses and protect the company from the various risks it faces…

“A 70 % increase in room rate options”: Navan’s new promise is sure to catch the attention of business travellers. TMC has overhauled its inventory infrastructure – with the help of AI, of course – to “solve the accommodation sector’s most persistent challenge: inconsistent information…”

What if air/rail intermodality were to enter a new era? This is the ambition of Trenitalia and ITA Airways. An ambition recently formalised by the signing of an agreement (Memorandum of Understanding, MoU) between the two major players in Italian travel. "The signing of this Memorandum of Understanding with the Ferrovie dello Stato Italiane Group represents a major step forward in the...

"What is happening with AI is nothing short of spectacular". During the discussions following the presentation of his group's latest results, Christopher Nassetta, Hilton's CEO, saw a clear future for artificial intelligence: "to revolutionise the way customers interact with us". While the American group has not...

The acquisition of its major competitor, CWT, and a major partnership with another major business travel player, SAP Concur, for the launch and ongoing roll-out of the joint Complete solution: the year 2025 could not have been more significant for American Express Global Business Travel (GBT). A profitable year too,...

Just parked in the car park. Anthony Capuano, CEO of the Marriott group, used a sporting metaphor to describe where the hotel industry stands in the game being heralded around artificial intelligence (AI): "We're not even dressed up yet, and we're not even on the pitch yet. We're just one...

"Emergency: need an Accor room tomorrow in Düsseldorf with flexible cancellation. What is the ALL member rate for a Novotel in Geneva from 20 to 22 February? Hotel Accor in Munich with fitness room open early, 15 min from Messe München. Hotel Accor in Nice, which can accommodate 20 people for...

The 36th Global Tradeshow Barometer was published on 29 January by UFI, the Global Association of the Exhibition Industry. It shows an upward trend, with 47 % of companies forecasting an increase in business of more than 5 % by 2025. What's more, in terms of profits...

Before going into detail, what is the background to today's announcement? Arnaud Katz - To understand this, we need to start from one premise: unlike business travel, prices and availability in the MICE sector are not fixed, determined in advance. They are not "off the shelf". Each event is unique: the date,...