artificial intelligence

As proof of its expansion among European companies: Navan chose Paris to host its second major event Navigate, following a first edition in New York last May. This is an opportunity for its top executives, led by co-founders Ariel Cohen and Ilan Twig, to showcase its technological solutions to…

The Incentive Research Foundation (IRF) and the Society for Incentive Travel Excellence (SITE) presented on October 13 at the IMEX America show the 2026 edition of their Incentive Travel Index. Conducted with the Oxford Economics firm, the study is based on the responses of 2,100 professionals in the "incentive travel" industry, buyers and suppliers alike. This incentive market is showing a…

Amex GBT publishes the 16th edition of its annual forecast dedicated to meetings and events: the Meetings & Events Forecast. Optimism remains high: 93 % of the professionals surveyed are confident for 2027, compared to 85 % in the previous edition. However, enthusiasm is fading. Indeed, the share of the «very optimistic» respondents has declined by 62…

And what if virtual reality didn’t replace the physical presence, quite the opposite? In his latest analysis, Navan points to a «striking paradox»: «While remote work and AI were originally intended to replace in-person meetings (…) the companies that develop AI are now the ones that travel the most for business purposes.» Figures at…

One year later, what is your assessment of Marietton’s acquisition? Has your vision of this merger remained the same or has it evolved? Maxime Pialat - I am very satisfied. Supertripper follows the same trajectory; Marietton trusts us and lets us operate our strategy at 100 %%, and they support us on various topics…

What is your new role as Head of Travel, Advisory and Community? Sandra Lévy - I spent nearly 18 years in purchasing at METRO, including 8 years in indirect purchasing, where as indirect purchasing manager over the last 3 years I was able to manage purchasing departments covering the entire…

Last March, Hilton unveiled the beta launch of a conversational digital concierge. Accor is following the same path, but this time on a larger scale. Following a pilot phase last year, backed by more than a million customer conversations, the French group has just announced the global roll-out of a conversational AI assistant, ALL Concierge,...

A staple of the business travel ecosystem and far beyond, AI has logically focused the attention of participants and speakers during the first two days of IFTM Top Resa. The Meetings & Events barometer unveiled today by Kactus is no exception to the rule. Reflecting major market trends, and based on data from...

Rejolt is also shifting to AI mode, with the launch of its new agentic platform, named Event Intelligence, unveiled on 15 September at the IFTM exhibition. This new agentic platform dedicated to corporate events is designed to cover the entire operational chain, from sourcing to VAT recovery. That represents a comprehensive approach that breaks with...

«I am off to Madrid tomorrow, find me a hotel near my meeting with a gym and room service»: natural language booking is starting to make its mark in the hotel industry. Not only on the side of major groups which have announced partnerships with ChatGPT and co one after the other...

One year after promising quarterly updates for its Complete solution, Amex GBT is keeping to its schedule. On 3 August, the TMC unveiled a new batch of features across its Complete, Egencia and Neo platforms, centred on artificial intelligence. The new additions focus on the visibility of travel programmes for travel managers,...

FCM Travel announced on August 4th a conversational booking feature integrated into FCM Booking, its proprietary platform. The traveller describes their request in natural language and receives proposals from Sam, FCM's artificial intelligence layer, built from their profile, travel history and policy...

If flying taxis, announced with much fanfare around 2024-2025, are struggling to get off the ground, robotaxis, on the other hand, have entered a more down-to-earth reality. For some time now, the tech cradle of San Francisco has been opening its streets to the circulation of autonomous and electric taxis, including Alphabet's Waymo, the...

As agreements aiming to build bridges between the business travel ecosystem and AI agents multiply, via the MCP protocol, BCD Travel is opting for a strategy of investment and partnership. The TMC had already joined forces with SkyLink to recruit an AI-based travel assistant, and with Oversee to automate…

The MCP (Model Context Protocol) is gradually becoming the gateway between business travel tools and AI assistants. Perk achieved this milestone in mid-July for its travel & expense and MICE modules, following CDS

IHG is beginning to roll out natural language search on its IHG.com website and IHG One Rewards mobile app. This launch had been anticipated since early June, coinciding with the announcement of the British group's integration with ChatGPT. This development is now becoming a reality in a beta version, and for now, only...

Radisson Hotel Group has just taken a new step in its digital transformation. In partnership with Accenture, the hotel group is launching a search and booking application directly integrated with ChatGPT, allowing travellers to go from a simple holiday idea to a relevant hotel selection. Under the name @RadissonHotels, it provides access to…

Researching a route, comparing a price, and then ordering a ride: these steps, previously spread across multiple apps, can now take place within a single conversation with ChatGPT. Bolt has just integrated its ride-hailing and taxi services into it, a first in Europe for a shared mobility platform, deployed simultaneously across the entire...

MCP, for "Model Context Protocol": here is the new acronym that business travel players are going to have to familiarise themselves with. This type of connector, based on an open protocol, now acts as a bridge between business tools and the "wonderful world" of agentic AI. And now it's Perk's turn to enter...

New logo featuring a capital T for technology instead of a C, new brand promise - Expect More from Your Events -, new deep green colour: Cvent staged its pivot towards AI at its annual Cvent CONNECT conference, held in Nashville in front of nearly 5,000 attendees…