Business tourism: how to reduce the cost of operations

The CWT Travel Management Institute has scrutinised the meetings and events market to estimate the budget that companies spend on them, and to analyse best practice and ways of optimising this expenditure.

 The study reveals that this item represents between 0.5 % and 1.5 % of company turnover, with peaks of up to 4 % in the pharmaceutical industry, banking and finance... For the same reasons, Mice can represent between 30 % and 60 % of a company's business travel budget. A third of companies have chosen to centralise the management of this expenditure, while the others have divided it up between several departments: marketing and communication, travel manager or purchasing managers, etc. Only 55 % of companies combine business travel and Mice to take advantage of the best rates from suppliers. Before defining a strategy, CWT needs to estimate each item of expenditure: on average, 37 % is devoted to accommodation and space rental, with transport accounting for 33 %.

CWT's recommendations are to start by using video or videoconferencing for small meetings. Then move on to drawing up a calendar and an annual budget for each event. Compliance with the terms of the contract is essential, with 40 % of the companies surveyed having paid cancellation penalties in the past year. It is also advisable to work with regular suppliers, such as specialist agencies with a thorough understanding of the company's needs. The study recommends a compulsory validation process for all event organisation, and the production of a report afterwards on compliance with the prescribed budget. This study is therefore a useful guide for companies that have not yet adopted these practices, which CWT believes will generate savings of between 10 % and 25 % of total expenditure on this item.